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"Staff was distant didn’t explain what is available at site " More

By a verified traveler on Sun 23 Dec 2018

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Hotel Description

Hotel perfectly located for exploring Owasso

Heart of Owasso

Stay at this Owasso hotel and you'll be within 2 miles (3 km) of Ascension St. John Owasso and 9 miles (15 km) of Tulsa Raceway Park. Also within 9 miles (15 km) are Tulsa Air and Space Museum & Planetarium and Mohawk Park.

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas. There's a 24-hour gym on site, and laundry facilities and free newspapers are also offered.

Free Internet, kitchenettes

The 88 guestrooms feature well-equipped kitchenettes with refrigerators, stovetops, microwaves, and dishwashers. Flat-screen TVs come with DVD players, and other amenities include free WiFi and pillowtop beds. Weekly housekeeping is available.

Studio Suite, 1 Queen Bed, Accessible (Mobility)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$76* Per night/room Nov 3 - Nov 4

Studio Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Accessible (Mobility)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed, Accessible (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Candlewood Suites Owasso, an IHG Hotel ratings based on 6 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Candlewood Suites Owasso, an IHG Hotel

Everyone (1)
3 out of 5
Staff was distant didn’t explain what is available at site

Posted by on Dec 23, 2018

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1 out of 5

Appauling

Cons: poor staff
The location, set back off the highway a bit made it somewhat difficult to find. Once we arrived, the young girl who was suppose to be at the desk was outside pinned up aganst a pickup by a young man pressing up against her right in front of the hotel. I could say they were just talking but that would be me just trying to be polite and even if they were not. We walked by them heading to the desk and I was shocked as she remained outside with this man pressed up against her an additional 6 to 9 minutes before she decided to come in to check us in. This was appauling! To be made to wait while she worked on her dating skills, while this young woman (won't say lady) ignored our presence in order to put on an "R" rated show in front of the hotel, which should be left to the privacy of ones home. We were suppose to stay for three nights, but that being our expectation of service, we checked out the next morning and went over to the Hampton. When the so called manager responded to our concern, she said it was a TRAINING issue and that based on the high number of employees she employees at this small 65 or so room motel , she is not sure who the front desk employee in question is. I have asked for the owner or President of the companies name and number and guess what, no response. myself, my family, my friends have agreed, this is not the place to stay.

Posted by , from Little Rock, AR, USA on Nov 30, 2012

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Comment from Hotel Management

May 24, 2015 by General Manager

Thank you for your feedback. I am the new General Manager of this property and I truly appreciate you taking the time to do a review. I apologize your stay was not acceptable and I can assure you that given another chance, it will not happen again. Mary Brown General Manager

1 out of 5

never again!

Sheets were so thin you could see through them! Never have we experienced this in a hotel. Bed very uncomfortable, the cushioned mattress pad did nothing for the worn out mattress. Our first non-smoking room smelled of smoke. This place needs a major updating/deep cleaning. Pretty sad. My husband said never again. He has used this hotel quite a bit for work travel in the past.

Posted by , from kansas on Oct 22, 2012

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Comment from Hotel Management

Jun 14, 2015 by Mary Brown, General Manager

Thank you for your comments. It is always welcome to hear from our valued guests regardless of whether they had a great visit, or not so great. I truly apologize to you for your unacceptable stay. I am happy you let my front desk team know you were unhappy and I believe they moved you to a different room AND gave you one night free for your inconvenience. It sounds like they did what they have been trained to do. Again, I apologize that you were unhappy. Hopefully, you will give us another try in the future, I can guarantee that you will have a great stay. Mary Brown General Manager

5 out of 5

Very nice

This facility was clean and seems well kept. I like the amenities such as the full size refrigerator and the kitchen sink. The A/C system worked well and the people were extremely nice and helpful. I would most definitely go back to the Candlewood Suites of Owasso.

Posted by on Jan 19, 2009

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5 out of 5

Awesome

We had a great time. The front Desk was VERY friendly and helpful. The Hotel was in great shape. We will definatly stay here again. We have a new Tulsa favorite hotel. The room was very clean and staff was very friendly. We enjoy hotels with noon check out times too! Only thing, there was no ice machine, but had a fridge in our room that had an ice maker - so it was a wash! It is close to a variety of things too - Lowes, Wal-mart and a lot of places to eat.

Posted by on Jun 7, 2008

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5 out of 5

Great Hotel

Very nice hotel, looks brand new. Nice beds and 32" flat panel TV in my room, great picture, lots of channels.

Posted by on Jan 15, 2008

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About the Candlewood Suites Owasso, an IHG Hotel

Location 11699 E 96th St N, Owasso, OK 74055

Property Features

Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center and a meeting room. A free manager's reception is offered on select days. A 24-hour fitness center, a library, and barbecue grills are also featured at the business-friendly Candlewood Suites Owasso, an IHG Hotel. Self parking is free. This Owasso hotel is smoke free.

  • 1 building
  • 88 guestrooms or units
  • 3 levels
  • Manager's reception (free)
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Library
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Candlewood Suites Owasso, an IHG Hotel offers 88 accommodations with DVD players and safes. Beds feature pillowtop mattresses. Flat-screen televisions are featured in guestrooms. Kitchenettes offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room kitchenette
  • Pillowtop beds
  • Flat-screen television
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception on select days.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per stay (maximum USD 150 per stay), plus a deposit of USD 50.00 per stay
  • Maximum 2 per room (weight limit: 80 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50 per pet, per stay (maximum USD 150 per stay)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood OWASSO
  • Candlewood Suites Hotel OWASSO
  • Candlewood Suites OWASSO
  • OWASSO Candlewood Suites
  • Candlewood Suites Owasso Hotel
  • Owasso Candlewood Suites
  • Candlewood Suites Owasso
  • Candlewood Suites Owasso, an IHG Hotel Hotel
  • Candlewood Suites Owasso, an IHG Hotel Owasso
  • Candlewood Suites Owasso, an IHG Hotel Hotel Owasso

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.