North Raleigh , NC Pet Friendly Hotels

"The breakfast was the best part of the hotel. Hot tub was not working The rooms were dirty underneath the bed bathroom had damaged tub toilet seat was rough and old also water damage was on the walls. Also when I checked in they gave me the wrong room and I had to carry all my stuff back down so they can give me the right room"

"I stayed at this hotel for three weeks! Last night I woke up at 2 am to use the restroom, turned the TV and immediately I heard a shuffling sound. I turned on the light and there were two mice on the table! I screamed, they scampered away, after one was caught in my jacket I had on a chair. They both then went behind the dresser! I called downstairs to let them know and they moved me to another room. I also called a manager who would not give me his name, he kept blowing me saying he was in India, and basically told me I could check out. He was very rude, and every time I've tried to call back he will not answer the phone. According to the young man who was on duty they have a work group chat where he sent a message saying to move me and I could check out in the morning if I was not happy. The manger Terri arrived at 7 am. Se did not say good morning, she never apologized, and she basically said if you are not happy you can check out and leave. She then kept repeating that which was starting to upset me, because I, the customer was the one with the issue. They did not to accommodate me but instead made it seem like it was my fault they had rodents! She was very rude and keep insisting that I leave because I guess she didn't want anyone to over the conversation! I have never been so insulted in my life! Her customer service was awful, and after the money I spent to stay there I had no right being treated that way! "

"We booked a room for our anniversary. We are Raleigh natives and have always wanted to stay here but I think our expectations were too high. We couldn’t book a couples massage b/c we were told they get booked 2 months out. We had ants on our balcony. I was told check in was at 3:00 but we didn’t get to check in till 3:45. The staff at the front desk were snotty but the room service staff and cleaning staff were excellent. Being our anniversary and we had to ask if we could have a glass of champagne that was at the front desk at arrival. They have a neat fire pit for wedding parties only- it would be nice if they had those all along the outdoor patio for all guests of enjoy. The tv is dated and the soaking tub is not large enough for 2. I will say the robes were very nice. "