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4.0 out of 5

"It was only a one night stay but I picked this hotel for the indoor pool and it was cold and disappointing. " More

By a verified traveler on Sat 16 Apr 2022

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Hotel Description

Hotel near Norfolk Premium Outlets in Norfolk

Near the airport

You'll be within half a mile (1 km) of Lake Taylor Hospital and 2 miles (3 km) of Gallery of Military Circle with a stay here. Sentara Leigh Hospital and Virginia Wesleyan University are also within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free self parking, and a free area shuttle. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Free Internet, iPod docks

Featuring conveniences like refrigerators and microwaves, the 104 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. IPod docks, coffee/tea makers, and free newspapers are also available.

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$123* Per night/room May 22 - May 23

Suite, 1 Bedroom, Accessible (Mobility Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible (Communication Accessible)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Holiday Inn Express Hotel & Suites Norfolk Airport, an IHG Hotel ratings based on 14 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Norfolk Airport, an IHG Hotel

Everyone (6) Couples (1) Family (4)
3 out of 5
It was only a one night stay but I picked this hotel for the indoor pool and it was cold and disappointing.

Posted by on Apr 16, 2022

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5 out of 5
Renovations and size of room

Posted by , from Bowie on Apr 10, 2022

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5 out of 5
It was near the CVP facility where I was going to have cataract surgery. Staff was very friendly and helpful.

Posted by , from Fairfax on Nov 4, 2021

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2 out of 5
My family and I stayed five nights while we visited family. During the stay, the customer service was great. However, we were pretty disgusted by the room we stayed in. It wasn't until we retrieved our items on the final day of our stay that we realized there were mushrooms growing from the floor board in the bedroom -- the floor board of the bedroom shared wall shared by the bathroom. Housekeeping came into the room once during our stay -- not to mention mushrooms do not grow within five days. During checkout, I brought this to the attention of the manager. He offered a one-night stay credit. Well, when he went to credit our account, he ended up charging my account and tied up $3k. Not to mention, he never gave me the credit and instead charged my card for the credit. Once we got home, from traveling, I called the manager and he did end up resolving the issue with the erroneous charges. My husband has asthma and knowing that my family and I were staying in a room with fungus growing in the walls is quite alarming, and obviously disappointing. We stayed in room 516.

Posted by on Jul 7, 2021

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5 out of 5

Posted by on Jun 1, 2021

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5 out of 5
It was clean. Staff was great! I will stay again in the future

Posted by on Feb 24, 2020

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2 out of 5
The hotel advertizes as having a shuttle to the airport. I had a 7 am flight and they said the shuttle didn't start running until 7 am. Had I known this, I would have stayed at another local hotel that had more regular, early morning shuttle service. When I went to check out in the morning. There was no one on duty. So I couldn't get a receipt needed for reimbursement and I had to deal with getting a ride to the airport myself. I was in the lobby for over 20 minutes and even called the number of the person listed as on duty a couple of times. That person did not answer the phone and never did show up at the duty station. The shower door was both askew and jammed. Given that it was about a 5 feet high - 3 foot wide sheet of solid glass I was hesitant to "force" it open. There are MANY other options in the area and I would definitely try those instead of ever going back here.

Posted by on Oct 25, 2019

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5 out of 5

Posted by on Aug 24, 2019

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2 out of 5
Staff was wonderful. Room was not as described. There was no bath tub. The hot tub had been sealed over and did not exist, even though they list it as amenity. Airport shuttle did not start until 7am, so couldn’t use that amenity.

Posted by on Aug 22, 2019

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2 out of 5

Posted by on Jul 27, 2019

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About the Holiday Inn Express Hotel & Suites Norfolk Airport, an IHG Hotel

Location 1157 N Military Highway, Norfolk, VA 23502

Property Features

Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is available. Event space at this hotel measures 1300 square feet (117 square meters). A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Express Hotel & Suites Norfolk Airport, an IHG Hotel. Free self parking is available. This Norfolk hotel is smoke free.

  • 1 building
  • 104 guestrooms or units
  • 5 levels
  • 1300 sq ft of conference space
  • 117 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Norfolk Station (8.5 km / 5.3 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express Hotel & Suites Norfolk Airport, an IHG Hotel offers 104 accommodations with iPod docking stations and MP3 docking stations. 32-inch flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. This Norfolk hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and hair dryers. Housekeeping is provided daily.

  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for USD 25.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Norfolk Airport
  • Holiday Inn Express Norfolk Airport
  • Holiday Inn Express Hotel Suites Norfolk Airport
  • Inn Express Norfolk Airport
  • Holiday Inn Express Hotel Suites Norfolk Airport
  • Holiday Inn Express Hotel Suites Norfolk Airport an IHG Hotel
  • "Holiday Inn Express Hotel Suites Norfolk Airport an IHG Hotel"

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.