10/10 Excellent
Ivy, Durham
Traveled with family
Apr 10, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to give a huge thank you to Kenzo who works the evening shift at the Front Desk. I reserved a handicapped accessible room with two beds for my sister and I and when we arrived, there weren't any available. We were there to attend a funeral and had just driven up from NC. Kenzo asked if we would give him a few minutes to see what he could do whether it was at his hotel or another that could provide what we needed. It took him about 10 minutes but he was able to place us in an accessible room with a King bed as the person who'd reserved it wanted the room but didn't need to have it.
We needed to extend our stay an additional day so it was back to Kenzo to see if he would be able to let us stay in that room or if we'd have to move to another. The price he originally quoted for the one we were in was higher than for our previous two nights so we both went to work trying to find a cheaper rate. Kenzo was able to reduce the original quote by almost $50.Kenzo was 2-0!
Nessa works the Front Desk on the day shift and she was ever gracious and kind whenever we had to interact with her.
I've never stayed in a hotel located in the middle of a working neighborhood. It was a real NY experience.
We were able to make it to grab a bagel and tea/coffee each morning. The bagels were always fresh, the room clean and supplies well stocked.
The one main complaint that I have relates to the shower stall where I had a death grip on the grab bar because I feared that I would fall.
Ivy
Stayed 2 nights in Mar 2025