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"The first room that we were given was still dirty. Had not been cleaned by the staff. " More

By a verified traveler on Sun 06 Jun 2021

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Hotel Description

Hotel near CoolSprings Galleria in Brentwood

In Brentwood

You'll be within 2 miles (3 km) of CoolSprings Galleria and 6 miles (10 km) of The Factory with a stay here. Also within 9 miles (15 km) are Radnor Lake State Park and Carnton Plantation.

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. There's a gym on site, and a 24-hour front desk and a snack bar/deli are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 111 guestrooms also offer free WiFi and TVs with cable channels. Coffee/tea makers, free newspapers, and free local calls are also available.

Standard Room, 1 King Bed, Accessible (Communication Accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$99* Per night/room Nov 22 - Nov 23

Standard Room, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible (Mobility Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express Brentwood South - Cool Springs, an IHG Hotel ratings based on 10 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Brentwood South - Cool Springs, an IHG Hotel

Everyone (5) Family (5)
2 out of 5
AC leaked or something caused carpet to be damp and amen like mildew. Shower was dirty.

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 12, 2021 by Maurice- GM

Anonymous, Thank you for sharing, let me first apologize for the inconvenience this issue may have caused you as well as not fulfilling your expectations. We will use your feedback to rectify the discrepancy and improve. We hope that if you return to the area we will be your choice.

4 out of 5

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 21, 2021 by Allyson

Thank you for staying with us! We love that you enjoyed your stay. We look forward to seeing you again!

2 out of 5
In our first room the bathroom floor was filthy. We let the front desk know about it so they gave us a different room, it was not really any better. We were just passing through for the night so we dealt with it but I would never stay here again. Being clean is the biggest necessity for a hotel!! This one was 0 for 2

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 14, 2021 by Maurice- GM

Anonymous, Let me first apologize for your unpleasant experience. We strive to make every guest feel welcome and valued. I hope you will allow us another opportunity to show our improvements. The necessary department will be informed as well.

3 out of 5
The first room that we were given was still dirty. Had not been cleaned by the staff.

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jun 8, 2021 by GM- Maurice

Thank you for your feedback and we apologize for the error and the inconvenience that it caused. We hope to have another opportunity in the future to host you.

5 out of 5

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 10, 2021 by GM

Thank you...Hope to see again in the near future.

5 out of 5

Posted by on Sep 28, 2019

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Comment from Hotel Management

Sep 30, 2019 by Darya

Thank you for the feedback!

3 out of 5
there was an overturned shake in the elevator, missing grout in in the bathroom, shower didn't drain bc of someone else's hair and dead roach on the carpet.

Posted by on Sep 19, 2019

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Comment from Hotel Management

Sep 21, 2019 by Darya

Thank you for the feedback.

5 out of 5
Nice property. Staff was excellent. Wonderful breakfast. It is hidden from the interstate, though signs did lead you around to the location.

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 1, 2019 by Darya

Thank you for the feedback! We hope to see you back soon!

4 out of 5
We stayed here for a hockey tournament. The hotel was very clean, breakfast was good and front staff were accommodating to moving rooms around (to get two together) and late check outs.

Posted by , from Barrington il on Jan 19, 2016

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Comment from Hotel Management

Sep 2, 2016 by gm@hiecoolsprings.com

THANK YOU! We are thrilled that we had the opportunity to take care of your needs! Thanks, Allyson

5 out of 5

Nice hotel...clean...refreshing... Pleasant stay.

Few people from my church stayed over night...everything was great!!!

Posted by on Sep 13, 2015

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Comment from Hotel Management

Sep 16, 2015 by Allyson

Thank you for the 5 star review! We are glad that you and your fellow travel companions found everything to be great! Thanks,

About the Holiday Inn Express Brentwood South - Cool Springs, an IHG Hotel

Location 8097 Moores Lane, Brentwood, TN 37027

Property Features

There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 900 square feet (81 square meters). A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Holiday Inn Express Brentwood South - Cool Springs, an IHG Hotel. Self parking is free. This Brentwood hotel is smoke free.

  • 111 guestrooms or units
  • 3 levels
  • 900 sq ft of conference space
  • 81 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Express Brentwood South - Cool Springs, an IHG Hotel offers 111 air-conditioned accommodations with safes and complimentary newspapers. Televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Brentwood hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Holiday Inn Cool Springs
  • Holiday Inn Express Brentwood South Cool Springs
  • Holiday Inn Express Brentwood South Cool Springs Hotel Franklin
  • Holiday Inn Express Brentwood South Cool Springs Hotel
  • Holiday Inn Express Brentwood South Cool Springs Franklin
  • Holiday Inn Express Brentwood South Cool Springs

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.