4/10 Poor
Pat
Traveled with family
Dec 31, 2025
Liked: Cleanliness
Disliked: Amenities
So bad and good. Upon arrival at 3:45 in the afternoon - check in at 3:00 we were told the room wasn't ready, ExecutiveSuite. In fact told it would be 40 mins...ok we will wait, at least 2hrs later, as we had gone out for dinner and NO phone call, room was eventuality ready.
Valet parking is expensive AND once you comit you are NOT allowed to use your vehicle during your stay - I found that odd, check your mileage as my radio was switched to a French station - why??
There are no stir stucks in the rooms and I had to use my eye glasses in a pinch.
Because we had booked a 2nd night ahead separately from original booking in preparation of a winter storm, check-in and check-out times were not in our favor, the management did provide another room to use as a transitional option from room to room. However the delay and lack of communication was present and, only with our investigation were we aware of when the 2nd room was ready.
They are lacking communication with one another and full of excuses and deflection rather than take ownership - total incompetence.
Over hearing multiple and I mean multiple complaints over and over of many issues and same excuses we will not return - shame as rooms are ok.
Pat
Stayed 1 night in Dec 2025
