Book Monterrey Spa Resorts

Nice property across from busy Fashion Drive Mall. I like the service when I walked up. They were able to check us in early. We stopped to eat lunch at 11:45 am but they were still serving breakfast. I explained my food allergies in both English and Spanish and still ended up being served something that I was thankfully not severely allergic to. Once we were checked in and up to our rooms we wanted a nap but the sheets were wet and smelled like wet dog. The view from our room was the pool and it looked like it could use a good cleaning. If you are handicap or super drunk be prepared for the stairs down to the rooms. The room overall was nice and spacious. The shower could hold a whole family but didn't drain well.

The property is situated in a mall with a variety of restaurants for dining. The restaurant in the hotel was also nice.

Cómodo y muy bien ubicado. Contenta con mi elección.

We were very please with the hotel it self and the staff was extremely nice. I was surprised and happy to see that the hotel has kept its great image after so many years. Last time we stayed here was about 14 years ago. I do have to make a suggestion to management. We did run into an issue at the restaurant. Apparently one of our friends had an issue with an American Express card because the waiter charger her incorrect and had to cancel the transaction. Due to Amex policies the waiter could not cancel the transaction. My friend told the waiter to cancel MY transaction from my credit card. The waiter did that WITHOUT MY authorization. He came up to me so that I would sign the cancelation and the new charge. As you can imagine, I was extremely upset because he canceled and CHARGED a transaction without my authorization. That scares me. We don't carry that much cash for safety reasons therefore we charge almost everything. We trust that the places we do use our credit card is a place we can trust. I suggest that the staff that deals with credit card transactions be trained on the importance of credit card security. They have to be more careful when dealing with these situations. I felt sorry the the waiter because he did this without knowing the consequences. Not properly trained in situations like this.

Nice and helpful staff, good breakfast, clean, fast transportation to airport

The staff was very friendly and super helpful. The room was clean and stylish, but lacked hairdryer. The lobby was a bit messy and dark. Overall, it's a good hotel to stay.