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Crowne Plaza Monterrey

4-star property
Avenida Constitucion Oriente 300, Monterrey, NL 1-855-201-7819
4.4 out of 5
Excellent!
See all 10 travelocity Reviews

"This year I stay in this Hotel 5 times, overall very good food, the room, etc.The only negative point is the very slow wireless Internet conection, al ... " More

By KingGeorge, from New York on Tue 22 Oct 2013

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Hotel Description

4-star hotel near Auditorium Pabellón M

Heart of Monterrey

Within a 15-minute walk of this Monterrey Centro hotel, you'll find Auditorium Pabellón M and Macroplaza. Basilica de Guadalupe and Alameda are also within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a spa tub. Traveling on business? Take advantage of the 12 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Free WiFi, flat-screen TVs

The 403 soundproofed guestrooms offer free WiFi and 24-hour room service. Flat-screen TVs come with cable channels, and other amenities include coffee/tea makers and hair dryers.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Monterrey ratings based on 10 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Crowne Plaza Monterrey

5 out of 5

Wireless Internet very slow in room.

This year I stay in this Hotel 5 times, overall very good food, the room, etc.The only negative point is the very slow wireless Internet conection, always has been the same very slow, only in the hotel lobby has full speed, but not in the rooms.

Posted by , from New York on Oct 22, 2013

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Comment from Hotel Management

Jan 3, 2015 by MARCO GENERAL MANAGER

Dear King George, thanks for commenting on your experience at our hotel, we have improved Internet service works 100%

5 out of 5

Very good !!

Pros: Close restaurants, Free Internet
Very Good ! I like it good for the money and close to downtown.

Posted by on Nov 5, 2012

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Comment from Hotel Management

Jan 3, 2015 by MARCO GENERAL MANAGER

Dear Monterrey2012 Thanks for posting your review about our service, we are pleased to know that we meet your expectations

3 out of 5

This hotel should "double check"

Cons: No free Internet
I came here to have a pleasent comfty night and this is nothing what I expected. I got the room card without the correct info on it, so I had to get back to the lobby. I asked for a baby bed on my reservation and had to ask again for it on the room. The internet access code is not valid and had to ask for another... I would like for the staff to check this little things on advance so I don't have to be asking again for the service that should be impecable.

Posted by , from Monterrey, Nuevo León, Mexico on Jul 1, 2012

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Comment from Hotel Management

Feb 28, 2015 by MARCO GENERAL MANAGER

Dear Lulapalooza thanks for posting your review about your last visit to our hotel, I thank you for your recommendation, I am sorry that the service is not adequate at the first opportunity, I offer an apology and a commitment to improve. General Manager

4 out of 5

Always a pleasant experience

Pros: Close restaurants, conveniently located
I have always enjoyed this hotel, located very conveniently in the downtown district and so close to many attractions. The hotel sometimes has loud live music in the bar area until 10:00 p.m., but all rooms are equipped with a second door, which serves as a sound barrier. Views of the saddleback mountain are always a plus, as is the pool, hot tub and the massage service that is available to guests. I particularly enjoy the hotel's extensive breakfast buffet; it's a nice way to end your stay and begin the day. If you can get a package with the breakfast buffet, I recommend it.

Posted by , from Austin, TX, USA on Nov 30, 2011

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4 out of 5

this is a good Hotel in Monterrey MEx

Pros: safe
Cons: No free Internet, Noisy
Good hotel, service, quality and safe location, clean and great customer services.

Posted by , from Los Angeles, Ca on Apr 12, 2011

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5 out of 5

Perfect!

Went to Monterrey for 5 days the room was excellent great view great staff great room! I would definitely stay there again...also the security is great!

Posted by on Feb 26, 2011

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4 out of 5

Great Hotel

Pros: Quiet
Cons: No free Internet
The only think they don't exchange USD to MXP for taxi etc

Posted by , from Los Angeles, USA on Feb 4, 2011

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5 out of 5

exelent

hotel is very nice food the best entreteiman live miucic evry night

Posted by on Oct 30, 2009

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5 out of 5

Great Hotel

I really like this hotel. It's close to everything and within walking distance. There were many options for transportation. The hotel had great service and had many things to offer. The restaurant was outstanding. The all you can eat buffet was the best and you get your money's worth and was delicious. Internet, fitness room, beauty salon, this hotel had it all. Booked through an online travel agency and didn't have to pay a thing when checking in exept for opening a tab just in case. Highly recommend.

Posted by on Oct 31, 2008

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4 out of 5

Very Nice

The hotel is very comfortable and clean. Excellent service and very close to surrounding activities. Restaurants around the hotel are scarce but the hotel has a wide selection of menu items. I even saw two national mexican TV personalities on my trip so I think it meets the standards of all types of guests. I would recommend it to anyone.

Posted by on May 14, 2007

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About the Crowne Plaza Monterrey

Location Avenida Constitucion Oriente 300, Monterrey, NL 64000

Property Features

As a guest of Crowne Plaza Monterrey, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this hotel measures 893 square feet (83 square meters) and includes conference space. Spa services, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Crowne Plaza Monterrey. Free self parking is available. This 4-star Monterrey hotel is smoke free.

  • 1 building
  • 403 guestrooms or units
  • 17 levels
  • 2 dining venues
  • 893 sq ft of conference space
  • 83 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Metro station: Padre Mier Station (0.7 km / 0.5 mi)
  • Parking: Free self parking

Room Amenities

Crowne Plaza Monterrey offers 403 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:00 AM to 10:00 AM.

Las Ventanas - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Montana - This restaurant specializes in regional cuisine and serves lunch and dinner.

Lobby Bar - Onsite bar.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: MXN 180 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Monterrey
  • Crowne Plaza Monterrey
  • Monterrey Crowne Plaza
  • Crowne Plaza Monterrey Hotel Monterrey
  • Crowne Plaza Monterrey Hotel
  • Crowne Plaza Monterrey Hotel
  • Crowne Plaza Monterrey Monterrey
  • Crowne Plaza Monterrey an IHG Hotel
  • Crowne Plaza Monterrey Hotel Monterrey

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.