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4.0 out of 5

"Nice property across from busy Fashion Drive Mall. I like the service when I walked up. They were able to check us in early. We stopped to eat lunch a ... " More

By a verified traveler on Sun 08 Dec 2019

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Hotel Description

Family-friendly 5-star hotel with indoor pool

In San Pedro Garza García

Your stay at this hotel will put you steps from Metropolitan Center and a 5-minute walk from Fashion Drive. Also, Plaza Fiesta San Agustin is within half a mile (1 km) and Plaza Comercial Distrito Armida is within 2 miles (3 km).

Luxury amenities

A full-service spa, an indoor pool, and a restaurant are all featured at this smoke-free hotel. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the gym and perks like free self parking.

Master Suite Dos Camas

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$178* Per night/room Dec 10 - Dec 11

Gran Clase Torre Ejecutiva Dos Camas

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Gran Clase King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Gran Clase Torre Ejecutiva King

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Gran Clase Dos Camas

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Master Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Quinta Real Monterrey ratings based on 8 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Quinta Real Monterrey

Everyone (1) Family (3)
1 out of 5
Check in was was a hassle

Posted by on Oct 18, 2022

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Comment from Hotel Management

Nov 3, 2022 by Jordi Vidal - Managing Director

Dear Guest: I want to thank you for taking the time to send your kind review and for staying at Quinta Real Monterrey, please accept our apologies for the inconveniences you experienced during your stay at our Hotel; once again, we thank you for your comments, and we hope to have the opportunity to see you in the near future to provide you with the excellence in service we are known for. CordiallyJordi Vidal General Manager

3 out of 5
Nice property across from busy Fashion Drive Mall. I like the service when I walked up. They were able to check us in early. We stopped to eat lunch at 11:45 am but they were still serving breakfast. I explained my food allergies in both English and Spanish and still ended up being served something that I was thankfully not severely allergic to. Once we were checked in and up to our rooms we wanted a nap but the sheets were wet and smelled like wet dog. The view from our room was the pool and it looked like it could use a good cleaning. If you are handicap or super drunk be prepared for the stairs down to the rooms. The room overall was nice and spacious. The shower could hold a whole family but didn't drain well.

Posted by on Dec 8, 2019

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4 out of 5

Premium hotel not so premium

Remote control was not working they replaced like 2 hours later just to notice that the TV channel lineup was incomplete , there was no towels and no shampoo in our room so I had to wait for 30 minutes in the shower. Not even a sorry from the staff

Posted by , from south texas on Jun 20, 2016

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4 out of 5

Quinta Real is a nice property and offers very comfortable and secure location for an international business traveler.

Pros: Close restaurants, Quiet
Cons: No free Internet, internet charges are excessive, the gym is basic at best and the pool was too hot, food and beverage were overpriced.
Quinta Real is a nice property and offers very comfortable and secure location for an international business traveler. However, the absolute value for similar ammenities and services is exceeded with other properties in Monterrey. I'm a frequent international business traveler and spend much time in various cities with Mexico. Safety and comfort need to work in balance when traveling on business in Mexico. Quinta Real does a good job of providing this required balance with discrete, but adequate security. It also has decent communications (internet and phone) infrastructure. The bed, bath, staff, gym, and restaurants are all nice. However, in terms of true value, the best property in Monterrey, in my opinion, is directly across the road at the Camino Real. The Camino Real cost less than Quinta Real, and has comparable rooms, but far superior communications, restuarants, and one of the best gyms / spas I've seen at a hotel. All in all, the Quinta Real is a good property, but there are better values for your travel dollar as with the Camino Real.

Posted by , from Memphis, TN on Oct 17, 2011

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5 out of 5

great place to stay

A really great experience. San Pedro is in the nicest part of Monterrey in my opinion. The hotel is great and the staff is excellent. Good for business or pleasure. There is a Starbucks and a big mall just across the street (just be carefull crossing the street). I didn't drive in Monterrey I am not that brave. Most of the hotel staff I dealt with was fluent in english and german seems to be popular here as well. I was happy to find they had Deutche Welle on tv at the hotel. The hotel had really good security. Overall things are a little more expensive in San Pedro than in other areas of Monterrey but still much cheaper than in the US. If you want bargans venture out into other areas of the city. The hotel sells Cuban cigars for my fellow Americans who want to try one while in Mexico. Just dont bring them back with you. As far as the room goes even the cheapest room is beautiful. The pictures used on the website are accurate. Comfortable, and beautiful. TV has good mix of english and spanish channels with Deutsche Welle that covers English, Spanish and German. The mall across the street has a Cinepolis if you want to catch a movie. I don't remember the exact price of tickets but they were pretty cheap and concessions were much cheaper than in the US.

Posted by on Apr 2, 2009

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5 out of 5

happy in Kentucky

I think this hotel is a beautiful place to go for luxury.Service was very good, my husband and I filled the jacuzzi for the first night and it would not work,called the desk, maintence was there in 5 minutes,fixed in 10 minutes and we were happy very quickly. later that night we took a walk,safe neighborhood and when we returned to the hotel around midnight there was nice music in the lounge but, we wanted more privacy to slow dance and so went to the garden and danced a couple of songs it was a perfect night for us. there were resturants all around within a 5 minute walk, starbucks across the street from hotel . I would recomend anyone to stay here if you want to be pampered and,you don"t want to worry about nothing .

Posted by on Jul 25, 2008

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5 out of 5

THE place to stay in Monterrey

I have nothing but praise for this hotel. If money is not an issue, you should not hesitate to stay at the Quinta Real. The hotel is exquisite and the staff is honest and courteous.

Posted by on Apr 8, 2008

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5 out of 5

one word: Excellence

This is the best hotel in the city of Monterrey

Posted by on Aug 7, 2006

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Property Features

Quinta Real Monterrey offers its guests a full-service spa, an indoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. There's an onsite business center. Tour/ticket assistance, multilingual staff, and a garden are also featured at the luxury Quinta Real Monterrey. An airport shuttle (available on request) and an area shuttle are available for a fee. Free self parking is available. This 5-star San Pedro Garza García hotel is smoke free.

  • 165 guestrooms or units
  • 5 levels
  • 2 buildings
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Internet access - wireless

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Quinta Real Monterrey offers 165 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Wheelchair accessible
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.

TIERRA MIA - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Sailing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Quinta Real Monterrey offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Quinta Real Monterrey

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 387 for adults and MXN 176 for children (approximately)
  • Fee for wireless Internet in public areas: MXN 141.00 per stay (rates may vary)
  • Airport shuttle fee: MXN 450 per vehicle (one-way)
  • Airport shuttle fee per child: MXN 450 (one-way), (from 1 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Quinta Real
  • Hotel Quinta Real Monterrey
  • Hotel Quinta Real Monterrey Garza Garcia
  • Monterrey Quinta Real
  • Quinta Real Hotel Monterrey
  • Quinta Real Monterrey
  • Quinta Real Monterrey Garza Garcia
  • Quinta Real Monterrey Hotel
  • Quinta Real Monterrey Hotel San Pedro Garza Garcia
  • Quinta Real Monterrey Mexico/San Pedro Garza Garcia, Nuevo Leon
  • Quinta Real Monterrey Hotel Garza Garcia
  • Monterrey Quinta Real Hotel
  • Quinta Real Monterrey San Pedro Garza Garcia

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.