Krystal Monterrey

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

• Staff temperature checks are conducted regularly
• Temperature checks are available to guests
• Commonly-touched surfaces are cleaned with disinfectant
• Property confirms they are implementing guest safety measures
• Contactless check-out is available
• Property is cleaned with disinfectant
• Staff wears personal protective equipment
• Security system
• Protective clothing is available to guests
• Masks are available to guests
• Debit cards not accepted
• Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
• Shield between guests and staff in main contact areas
• Guests are provided with free hand sanitizer
• Staffed front desk
• Social distancing measures are in place
• Contactless check-in is available
• No rollaway/extra beds available
• Onsite COVID-19 testing (PCR) is available
• Onsite COVID-19 testing (Antigen) is available
• Property confirms they are implementing enhanced cleaning measures
• Individually-wrapped food options are available
• Service animals not allowed
• Individually-wrapped food options are available for breakfast
• Reservations are required for onsite COVID-19 testing
• Individually-wrapped food options are available for lunch
• Individually-wrapped food options are available for dinner
• Individually-wrapped food options are available through room service
• Gap period enforced between guest stays - 24 hours