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4.5 out of 5

"Very luxurious hotel. " More

By a verified traveler on Tue 17 May 2022

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Hotel Description

3.5-star hotel near Macroplaza

Heart of Monterrey

A stay at this Monterrey Centro hotel places you within half a mile (1 km) of Macroplaza and 2 miles (3 km) of Fundidora Park. Monterrey Metropolitan Museum and Museo Metropolitano de la Ciudad de Monterrey are also within half a mile (1 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Self parking, a coffee shop, and dry cleaning are also offered.

Deluxe Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$65* Per night/room Jan 1 - Jan 2

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Krystal Monterrey ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Krystal Monterrey

Everyone (5) Couples (2) Family (2)
5 out of 5
Nice

Posted by , from DOWNEY on Jun 11, 2022

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Comment from Hotel Management

Jun 13, 2022 by General Manager Hotel Krystal Monterrey

Dear Uriel. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well. We really appreciate if you can join us once again and it will be perfect if we can meet you personally as well, in that case do not hesitate to contact us any time. Kind regards. Juan Carlos Martinez. General Manager

5 out of 5
Very luxurious hotel.

Posted by , from Houston on May 17, 2022

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Comment from Hotel Management

Jun 10, 2022 by Director General Hotel Krystal Monterrey

Dear Flor. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well. We really appreciate if you can join us once again and it will be perfect if we can meet you personally as well, in that case do not hesitate to contact us any time. Kind regards. Juan Carlos Martinez. General Manager

4 out of 5
They did not accept dollar money!!!!! Never good. Will go to a hotel that accepts dollar!

Posted by , from East Norriton on Apr 5, 2022

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Comment from Hotel Management

Apr 6, 2022 by General Manager Hotel Krystal Monterrey

Dear Mr. Francisco; Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well. We really appreciate if you can join us once again and it will be perfect if we can meet you personally as well, in that case do not hesitate to contact us any time. Kind regards. Juan Carlos Martinez. General Manager

4 out of 5
It was a clean hotel. Staff were pleasant and helpful

Posted by on Mar 3, 2022

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Comment from Hotel Management

Mar 3, 2022 by Director General Hotel Krystal Monterrey

Dear Mr Luis. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well. We really appreciate if you can join us once again and it will be perfect if we can meet you personally as well, in that case do not hesitate to contact us any time. Kind regards. Juan Carlos Martinez. General Manager

5 out of 5

Posted by , from Dallas on Feb 15, 2022

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4 out of 5

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 17, 2021 by HKMC

Estimado Huésped: Le agradecemos su calificacion y lo esperamos muy pronto en esta seu casa. Reciba un cordial Saludo

2 out of 5

Posted by on Mar 22, 2021

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Comment from Hotel Management

Apr 2, 2021 by GERENTE DE EXPERIENCIAS AL HUESPED

Apreciable Huésped: Es un gusto poder saludarle. Agradecemos por su tiempo tan valioso que nos brindó para darnos a conocer sus comentarios. Cada uno de ellos no permiten seguir mejorando en la calidad de nuestro servicio. Será un honor tenerle de regreso. ¡Gracias por su preferencia!

5 out of 5

Posted by on Mar 2, 2021

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Comment from Hotel Management

Mar 16, 2021 by GERENTE DE EXPERIENCIAS AL HUESPED

Apreciable Huésped: Es un placer tener la oportunidad de saludarle. Y al mismo tiempo agradecerle que haya elegido nuestra propiedad para su estadia. Ha sido un placer haberle tenido en casa, y será un honor tenerle de regreso. Estaremos esperando con gusto su regreso. ¡Gracias por su preferencia!

5 out of 5
Me gusta todo excelente sevicio mucho respeto privacidad muy buena

Posted by , from Apodaca Nl on Oct 19, 2020

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Comment from Hotel Management

Oct 20, 2020 by Gerente de Experiencias al Huésped

Muchas Gracias por tomarse el tiempo en evaluarnos, estaremos esperando con ansias su próxima visita para seguir brindándole un excelente servicio

5 out of 5

Posted by on Sep 9, 2020

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Comment from Hotel Management

Sep 15, 2020 by Gerente de Experiencias al huésped.

Apreciable huésped: Agradecemos que nos haya brindado la oportunidad de haber recibido su visita. Ha sido un placer haberle tenido en casa, será un honor tenerle de regreso. ¡Gracias pro su preferencia!

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi is free in public spaces. A fitness center, tour/ticket assistance, and concierge services are also featured at the business-friendly Krystal Monterrey. For a fee, parking is available. This 3.5-star Monterrey hotel is smoke free.

  • 207 guestrooms or units
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Metro station: General I. Zaragoza Station (0.3 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Krystal Monterrey offers 207 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Monterrey hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Café Flores - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Krystal Monterrey

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Reservations are required for onsite COVID-19 testing
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 35 per day
  • Valet parking fee: MXN 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Krystal Monterrey Hotel
  • Krystal Monterrey Hotel
  • Krystal Monterrey Monterrey
  • Krystal Monterrey Hotel Monterrey

You should know

  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.