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4.1 out of 5

"Me gusta todo excelente sevicio mucho respeto privacidad muy buena " More

By a verified traveler on Mon 19 Oct 2020

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Hotel Description

3.5-star hotel near Fundidora Park

Heart of Monterrey

With a stay at this Monterrey Centro hotel, you'll be well placed to visit Macroplaza and Barrio Antiguo, both within half a mile (1 km). Also, Santa Lucia Riverwalk is within half a mile (1 km) and Fundidora Park is within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a gym on site, and a 24-hour front desk and a coffee shop are also provided.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 207 guestrooms offer free WiFi and 24-hour room service. Other amenities include hair dryers, safes, and showers.

Deluxe Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$46* Per night/room Dec 30 - Dec 31

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Krystal Monterrey ratings based on 9 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Krystal Monterrey

Everyone (4) Couples (1) Family (4)
4 out of 5

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 17, 2021 by HKMC

Estimado Huésped: Le agradecemos su calificacion y lo esperamos muy pronto en esta seu casa. Reciba un cordial Saludo

2 out of 5

Posted by on Mar 22, 2021

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Comment from Hotel Management

Apr 2, 2021 by GERENTE DE EXPERIENCIAS AL HUESPED

Apreciable Huésped: Es un gusto poder saludarle. Agradecemos por su tiempo tan valioso que nos brindó para darnos a conocer sus comentarios. Cada uno de ellos no permiten seguir mejorando en la calidad de nuestro servicio. Será un honor tenerle de regreso. ¡Gracias por su preferencia!

5 out of 5

Posted by on Mar 2, 2021

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Comment from Hotel Management

Mar 16, 2021 by GERENTE DE EXPERIENCIAS AL HUESPED

Apreciable Huésped: Es un placer tener la oportunidad de saludarle. Y al mismo tiempo agradecerle que haya elegido nuestra propiedad para su estadia. Ha sido un placer haberle tenido en casa, y será un honor tenerle de regreso. Estaremos esperando con gusto su regreso. ¡Gracias por su preferencia!

5 out of 5
Me gusta todo excelente sevicio mucho respeto privacidad muy buena

Posted by , from Apodaca Nl on Oct 19, 2020

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Comment from Hotel Management

Oct 20, 2020 by Gerente de Experiencias al Huésped

Muchas Gracias por tomarse el tiempo en evaluarnos, estaremos esperando con ansias su próxima visita para seguir brindándole un excelente servicio

5 out of 5

Posted by on Sep 9, 2020

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Comment from Hotel Management

Sep 15, 2020 by Gerente de Experiencias al huésped.

Apreciable huésped: Agradecemos que nos haya brindado la oportunidad de haber recibido su visita. Ha sido un placer haberle tenido en casa, será un honor tenerle de regreso. ¡Gracias pro su preferencia!

5 out of 5
the location was Excellent.Almost everything within walking distance.

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 25, 2019 by Quality Manager

Dear guest: It has been a pleasure to have received you at csa, it will be an honor to have you visiting soon. We will be waiting for your return. Thanks for your preference!

4 out of 5
They don't use carpet anymore in the rooms! Excellent!

Posted by on Jun 15, 2019

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Comment from Hotel Management

Jun 17, 2019 by Quality Manager

Dear guest: Thanks to the time that our clients and guests provide, to give us the opportunity to know their cimenatrios. It has given us the opportunity to continue to improve our service quality for all of you. Thank you for your visit, it was a pleasure to have you at home. We will be waiting for your return. Thanks for your preference!

2 out of 5
the place was dead the morning buffet was cheap , they give us one coffee the first morning we had to buy coffee from them for our room. NOT HAPPY we will not stay at this place again.

Posted by on Mar 19, 2019

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Comment from Hotel Management

Mar 22, 2019 by Quality Manager

Dear guest: It is a pleasure to greet you, we appreciate that you have given us the opportunity to know each one of your comments. We greatly regret what happened during your stay, we hope that your next visit will allow us to completely change your perspective, demonstrating that we are a quality hotel in your service. Thanks for your preference!

5 out of 5
Muy buen servicio

Posted by on May 26, 2021

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Comment from Hotel Management

May 27, 2021 by Gerente de Experiencias al huésped.

Gracias por responder nuestra encuesta de calidad!! Sus comentarios son muy importantes para nosotros. Esperamos seguir estando dentro de su preferencia.

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to December 31 2021 (dates subject to change):

  • Swimming pool

Property Features

Krystal Monterrey offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. The business-friendly Krystal Monterrey also features tour/ticket assistance, concierge services, and laundry facilities. For a fee, parking is available. This 3.5-star Monterrey hotel is smoke free.

  • 207 guestrooms or units
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Metro station: General I. Zaragoza Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Krystal Monterrey offers 207 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Monterrey hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Café Flores - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Krystal Monterrey

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Reservations are required for onsite COVID-19 testing
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 35 per day
  • Valet parking fee: MXN 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Krystal Monterrey Hotel
  • Krystal Monterrey Hotel
  • Krystal Monterrey Monterrey
  • Krystal Monterrey Hotel Monterrey

You should know

  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.