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"Butler service was outstanding Room was smaller than expected Housekeeping was not good for diamond club guest room wasn’t clean until 5 most of ou ... " More

By a verified traveler on Wed 04 Mar 2020

Hotel Description

4-star beachfront property with 3 outdoor pools

Beachside getaway

You'll find Burwood Beach and Blue Waters Beach Club within a 15-minute walk of this Falmouth property. Luminous Lagoon is within 2 miles (3 km) and Silver Sands Public Beach is within 9 miles (15 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Bring the family and enjoy the lazy river, free kid's club, and mini golf.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and premium bedding, the 352 guestrooms offer thoughtful touches like free minibar items and bathrobes. Other amenities include free WiFi, balconies or patios, and LCD TVs with satellite channels.

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$900* Per night/room Jun 27 - Jun 28

Luxury Presidential Jacuzzi Swim Out Pool View One Bedroom Suite Diamond Club

Bed Count 1 King Bed Maximum Occupancy 5 Max

Luxury Ocean View Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Junior Suite Swim Out Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Jacuzzi Ocean View Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Luxury Ocean View Room Diamond Club

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royalton White Sands All Inclusive ratings based on 28 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royalton White Sands All Inclusive

Everyone (19) Couples (2) Family (5)
2 out of 5
The property was huge. You had access to the beach along with multiple pools. The room sizes were fairly small.

Posted by on Apr 7, 2020

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3 out of 5
Butler service was outstanding Room was smaller than expected Housekeeping was not good for diamond club guest room wasn’t clean until 5 most of our stay I didn’t care for the staff approach for getting us to commit to going to a timeshare meeting Diamond club only mattered when entering the lounge The Tex mex resturant Food was terrible Zen was the best

Posted by on Mar 4, 2020

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Comment from Hotel Management

Mar 4, 2020 by Royalton White Sands

Dear Sandra, Thank you for taking the time to share your vacation experience with us. We appreciate your comments about our outstanding butler service and the meal at our Japanese restaurant Zen. Please accept our sincere apology for any inconvenience that you encountered and your feedback was shared with the relevant Managers for review and attention. It was a pleasure serving you and we hope to welcome you again soon. Regards

4 out of 5
Our room was in an older building and somewhat dated

Posted by , from near Akron on Feb 29, 2020

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Comment from Hotel Management

Mar 2, 2020 by Royalton White Sands

Dear DW, Thank you for taking the time to share your vacation experience with us. We apologize for any inconvenience that you encountered as we always aim to create lasting memories for our valued guests. It is our hope that you will grant us another opportunity to surpass your last experience. Regards

3 out of 5
What I didn't like was that I had to wait up to 3 hrs to get my room and I wind up not even getting that room I had to get a different room and when I order room service the food Was always cold, not much of a variety to choose from with the room service ,fruit soggy but outside of those things the overall stay was great . Great staff everyone is kind and welcoming

Posted by , from New York on Feb 18, 2020

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Comment from Hotel Management

Feb 20, 2020 by Royalton White Sands

Dear Kim, Thank you for taking the time to share your experience with us. We are happy to know that you had an overall great vacation and you received great service from our hosts. Please accept our sincere apology for the inconvenience that you encountered and your feedback was shared with the relevant Managers for review and attention. It was a pleasure serving you and we look forward to hosting you again. Regards

4 out of 5
beautiful beaches - staff was not overly helpful about all that was going on at the resort - buffet service was slow

Posted by on Dec 3, 2019

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Comment from Hotel Management

Dec 4, 2019 by Royalton White Sands

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are very happy to read that you have beautiful beaches and our helpful hosts. Please accept our sincere apology for the inconvenience encountered and your feedback was shared with our Food and Beverage for attention. It was a pleasure serving you and we look forward to welcoming you again. Regards

4 out of 5
The animation that poor and the service is too slow the restaurant is good but is better is make a reservation because when you go there at least way 45 minutes to enter

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 21, 2019 by RWS

Dear Valued Guest, Thank you for choosing Royalton White Sands for your recent vacation and taking the time to share your experience with us. Please accept our sincerest apology for the inconveniences you encountered during your stay, this is certainly not the typical circumstance and your comments have been shared with the relevant managers for further review. It is our sincerest hope that you will grant us the opportunity of serving you to a future experience which will surpass your last. Regards, Daniel Cazarin General Manager

4 out of 5
The pools were clean, big, and the perfect water temperature. The pool staff were friendly and helpful. The rooms were definitely outdated and in need of a facelift. Front desk check weren't very helpful at all. You receive better service if you pay extra for diamond club stay.

Posted by on Aug 16, 2019

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Comment from Hotel Management

Aug 20, 2019 by RWS

Dear Valued Guest, Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting our friendly water-sports team and relaxing pools. Please accept our sincerest apology for the inconsistent service you encountered at the front desk, this is certainly not the typical circumstance and your comments were noted and shared with the relevant managers for further review. It is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Regards, Daniel Cazarin General Manager

5 out of 5
The property was clean and the staff were friendly.

Posted by , from Florida on Jun 17, 2019

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Comment from Hotel Management

Jun 17, 2019 by Royalton White Sands

Dear Cynthia, Thank you for sharing your experience with us. We appreciate your feedback highlighting our clean resort and service from our friendly hosts. It was an absolute pleasure serving you and we cannot wait to welcome you again. Regards

5 out of 5
Property is very nice and clean. This is an older resort that was re done by Royalton. It is about 45 minutes from the airport. This was our first time to a Royalton and we were impressed. When we arrived, our room was a little warm. Within minutes we were brought a fan and they fixed the problem. They offered to move us but they ended up fixing the problem so we did not have to move to another room. We Never had another issue with it being warm in the room after that. They have multiple restaurants to choose from. We tried one each night. All are good but our favorites were Zen, Armadillo, and Opa. Staff was Excellent - Tashika, Emanuel, Dana, Abbigail and Jaden took excellent care of us during our stay. Anything that we needed it was there within minutes. Royalton White Sands and Blue Waters share all facilities. Only difference is the rooms. Blue waters is brand new. White Sands is older but re done. We wanted a resort that was clean, had beautiful beaches and a friendly staff. This resort was perfect for us. We did not have any issues as some of the reviews have had other than the warm room which was taken care of right away. We stayed nice and cool the rest of our stay. Great Resort for the price. Would definitely recommend!

Posted by on May 18, 2019

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Comment from Hotel Management

May 21, 2019 by Royalton White Sands

Dear Valued guest, Thank you for taking the time to share your experience with us. We appreciate your comments on our nice resort, restaurants, beautiful beach and our hosts who impacted your stay positively. It was indeed a pleasure serving you and we look forward to welcoming you again. Regards

5 out of 5

Posted by on Apr 11, 2019

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Comment from Hotel Management

Apr 11, 2019 by Royalton White Sands

Dear Valued guest, Thank you for taking the time to share your vacation experience with us. We appreciate your feedback on your recent vacation and we look forward to welcoming you again. Regards

About the Royalton White Sands All Inclusive

Location Cooper Penn, Falmouth, Trelawney

Renovations + Closures

This property is closed from 23 March 2020 to 25 June 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Miniature golf
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 2 and 17 years old

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Theme parties included

Property Features

Royalton White Sands All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Royalton White Sands All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free valet parking is available. Smoking is allowed in designated areas at this 4-star Falmouth property.

  • 352 guestrooms or units
  • 6 buildings
  • 11 dining venues
  • 3 bars by the pool
  • 5 bars or lounges
  • Nightclub
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Free valet parking

Transport

  • Airport: Montego Bay (MBJ-Sir Donald Sangster Intl.) (36.2 km / 22.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking; self parking available for a surcharge

Room Amenities

Royalton White Sands All Inclusive offers 352 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Falmouth property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio
  • Pillowtop beds
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hunter Steakhouse - This steakhouse specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Taj - This restaurant specializes in Indian cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a complimentary water park, a lazy river, and a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Beach yoga on site
  • Miniature golf on site
  • Ecotours nearby
  • Fitness classes on site
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include facials, body treatments, and manicures and pedicures.

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in.

This property doesn't offer after-hours check-in.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Royalton White Sands All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No pets or service animals allowed

Hotel Names

  • Royalton White Sands
  • Royalton White Sands All Inclusive
  • Royalton White Sands All Inclusive Falmouth
  • Royalton White Sands Falmouth
  • Royalton White Sands All Inclusive Hotel Falmouth
  • Royalton White Sands All Inclusive Hotel
  • Royalton White ds Inclusive F
  • Royalton White Sands All Inclusive Falmouth
  • Royalton White Sands All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.