2/10 Terrible
Manuel
Traveled with partner, Traveled with pets
Jun 30, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
First impression pulling up to the hotel, the landscaping was unkept and the outside of the building appeared to be pretty rough looking. Walking inside of the building was stinky like mildew and a strong marijuana like odor. The customer service was horrible. Staff seemed like they were unhappy to be at work. When I checked in I made sure to let them know I would need the airport shuttle at 5am to get to MSP for my flight. I was told to be at the front desk 10mins early to check out of room and check in for shuttle. To get to my room I had to exit the back of the building and cross the back parking lot to get to a second building of the hotel, again the grounds in the back were unkept and overgrown (not maintained at all). We got to our room and it hade a very stale and mildew-ish odor. The only thing decent about the room was that the bed was comfortable. When we got to the front desk to check out at 4:50am like we were told there was no one at the front desk so I called out “hello” and the employee came out of the back room and looked very upset that I interrupted a nap as he looked like he just woke up. When he approached I told him I needed to check out and with an attitude he said “all you had to do was throw your room keys In that bucket” and pointed to a small unlabeled bucket on the front counter, as if I was supposed to know that. There was homeless on drugs that tried to take my luggage out of my hand and threatened my wife and I’s lives. We will never stay again!
Manuel
Stayed 1 night in Jun 2025