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4.0 out of 5

"The king size bed was so uncomfortable and the pull out couch was bent so bad nobody could sleep on it. But other than that it was a lot of fun and th ... " More

By a verified traveler on Mon 28 Oct 2019

Hotel Description

3-star hotel near Shoppes at Arbor Lakes

In Maple Grove

You'll be within 2 miles (3 km) of Shoppes at Arbor Lakes and 12 miles (20 km) of Anoka Technical College with a stay here. Ridgedale Center and Ellingson Car Museum are within 12 miles (20 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking and a free shopping center shuttle.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 136 guestrooms also offer free WiFi and LCD TVs with satellite channels. Other amenities include room service, coffee/tea makers, and free weekday newspapers.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$114* Per night/room May 31 - Jun 1

Suite, 2 Queen Beds (Sitting Area)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Mobility, Bathtub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Hotel & Suites Maple Grove Nw Mpls-Arbor Lks, an IHG Hotel ratings based on 17 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Hotel & Suites Maple Grove Nw Mpls-Arbor Lks, an IHG Hotel

Everyone (4) Family (4)
1 out of 5
Would not recommend. We came on a Sunday (Valentines Day) and stayed until Tuesday. We picked this hotel only for the water park. My daughters have been wanting to go to a hotel with a waterpark. When we checked in, the first thing we did was ran to the pool, the waterslides were closed. I talked to a lifeguard. Well the slides were already closed for the day and I then found out they wouldn't be open our entire stay! No where on on booking did it state that! The pool was so over crowded, even with no water slides. We couldn't even let our kids (ages 4 and 7) use the kid slides, they were closed! How ridiculous! Why would I pick a water park hotel just for my kids to look at the slides. So we had to stay 2 nights and just swim in the water and look at the slides. Both my daughters broke out in a rash all 3 times we swam in the pool. The hot tub had garbage floating around in it. The life guard on duty was sleeping, yes sleeping while watching his lap top. Definitely will not be recommending or ever coming back to a holiday inn! My kids were so bummed.

Posted by on Feb 16, 2021

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Comment from Hotel Management

Feb 17, 2021 by Tracy

We are very sorry to learn about your experience and would like to learn more. We hope you reach out to us so we can discuss your experience.

4 out of 5

Posted by on Jul 11, 2020

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Comment from Hotel Management

Jul 13, 2020 by Tracy

Thank you for the kind rating!

5 out of 5

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 17, 2019 by Tracy

Thank you for the kind rating!

4 out of 5
The king size bed was so uncomfortable and the pull out couch was bent so bad nobody could sleep on it. But other than that it was a lot of fun and the room was spacious, kids loved the pool, fromt desk staff was great too!

Posted by on Oct 28, 2019

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Comment from Hotel Management

Oct 28, 2019 by Tracy

Oh no! Our team will be sorry to learn the beds had not been comfortable. We will share this with our maintenance team and work to ensure we correct it quickly. Thank you for taking the time to share.

5 out of 5
I liked that I got a text from the hotel, asking how my room was and if we needed anything. I was able to ask a question the next day this way, which was super quick and helpful!

Posted by on Mar 26, 2019

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Comment from Hotel Management

Mar 26, 2019 by Tracy

Great to read. We also love that service and are glad that it was helpful to you. We hope to see you again soon.

5 out of 5

Posted by on Jan 24, 2019

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Comment from Hotel Management

Jan 24, 2019 by Tracy

Thank you for the 5 star rating. We appreciate knowing that you enjoyed your stay.

4 out of 5
The staff is amazing! My son had had scratched his foot getting out of the pool ( to a 5 year old end of the world pain) Tash not only got us some first aid help. She asked “kit kat” what she call my son ( because he loves kit kats and tells people so) she went to look for a kit kat to make him feel better. They didn’t have any...but m&ms did the trick! Tash rocks!!

Posted by on Jan 5, 2019

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Comment from Hotel Management

Jan 10, 2019 by Tracy

Great to read! I look forward to sharing your kind comments with Tash and seeing the smile on her face.

3 out of 5

Hotel was overpriced and staff seemed lazy

Pros: Free breakfast, Close restaurants, Free Internet
Cons: Noisy, Poor breakfast
The hotel is in a nice lation for shopping and the highways but I felt it was overpriced and

Posted by , from Minneapolis, MN, USA on Nov 16, 2011

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5 out of 5

I have happily stayed here more than once.

Pros: Close restaurants, Free Internet
I have stayed at this hotel on two separate occasions and am always happy. The rooms are clean, the staff is pleasant, and most important- the kids are EXTREMELY HAPPY. The sole reason I stayed here in the first place was for a weekend getaway, then I returned again for the same reason. I have recommended this hotel to friends & family who have also stayed here & been totally satisfied.

Posted by on Feb 7, 2011

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3 out of 5

Okay stay

Very Noisy-- Kids running all over the place. If you loves kids and noise this is the place to stay. Room and Hotel great- clean but for a senior adult lady who went there to shop the shops all around the area and to rest and read etc. This was not the place to stay

Posted by on Nov 13, 2010

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About the Holiday Inn Hotel & Suites Maple Grove Nw Mpls-Arbor Lks, an IHG Hotel

Location 11801 Fountains Way N, Maple Grove, MN 55369

Property Features

Holiday Inn Hotel & Suites Maple Grove Nw Mpls-Arbor Lks, an IHG Hotel offers its guests an indoor pool, a children's pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 1887 square feet (175 square meters) and includes a conference center. A terrace, an arcade/game room, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Hotel & Suites Maple Grove Nw Mpls-Arbor Lks, an IHG Hotel. Free self parking is available. This 3-star Maple Grove hotel is smoke free.

  • 1 building
  • 136 guestrooms or units
  • 4 levels
  • 1887 sq ft of conference space
  • 175 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Minneapolis - St. Paul Intl. Airport (MSP) (46.3 km / 28.8 mi)
  • Property shuttles: Free shopping center shuttle; area shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Hotel & Suites Maple Grove Nw Mpls-Arbor Lks, an IHG Hotel offers 136 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 32-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Palazzo Ristoranti, Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 6:00 AM - 5:30 AM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 6:00 AM - 5:30 AM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property's indoor waterpark, waterslides, and arcade/game room are only open on Friday from 4-10 PM, Saturday from 8 AM-10 PM, and Sunday from 8 AM-2 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 20 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Maple Grove Nw Mpls-Arbor Lks
  • Holiday Inn Hotel Nw Mpls-Arbor Lks
  • Holiday Inn Maple Grove Nw Mpls-Arbor Lks
  • Holiday Inn Nw Mpls-Arbor Lks
  • Holiday Inn Hotel Suites Maple Grove Nw Mpls Arbor Lks
  • Holiday Inn Hotel Suites Maple Grove Nw Mpls Arbor Lks

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.