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"Everything was top notch except for the desk clerk that checked us in. Acted as if we were bothering him by checking in. Terrible tone and mannerisms. ... " More

By a verified traveler on Mon 06 Jun 2022

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Hotel Description

3.5-star hotel near Mall of America

East Bloomington stay

Your stay at this East Bloomington hotel places you within 2 miles (3 km) of Mall of America and Nickelodeon Universe. Also, Fort Snelling State Park is within 2 miles (3 km) and Mississippi River is within 6 miles (10 km).

Renovated in 2019

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 14 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the 24-hour gym and free perks like full breakfast and a shopping center shuttle.

Suite, 1 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$149* Per night/room Jul 7 - Jul 8

Suite, 1 Bedroom (Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom (Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

King, Premium Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton Minneapolis Airport ratings based on 31 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Minneapolis Airport

Everyone (15) Couples (3) Family (11)
4 out of 5
Everything was top notch except for the desk clerk that checked us in. Acted as if we were bothering him by checking in. Terrible tone and mannerisms. Very arrogant and snippy. Immediately puts a bad face on your hotel. After that everything was fantastic and the staff was excellent. The bar and bartender, the room and breakfast the next morning were all 5 stars.

Posted by , from MONTICELLO on Jun 6, 2022

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Comment from Hotel Management

Jun 10, 2022 by Roberta ~ Director of Rooms

Good Morning Kent, I am sorry to hear that you did not receive the service that you deserve and we expect at checkin, this is unacceptible. I would love for you to give me a call to discuss further so that I could use this as a training opportunity with our team.

5 out of 5
convieient

Posted by on May 20, 2022

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Comment from Hotel Management

Jun 10, 2022 by Roberta ~ Director of Rooms

Good Morning Lori, I am glad that you found the hotel convenient and to your liking. We hope that you will share your experiemce with freinds & Family!

4 out of 5
I enjoyed the social hour and the breakfast. I did not care for the fact that I called twice and requested extra towels, coffee and coffee cups and did not get them. I decided to go down to the front desk, request and wait for them.

Posted by on May 16, 2022

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Comment from Hotel Management

May 16, 2022 by Roberta ~ Director of Rooms

Good Afternoon Randy, I am glad that you enjoyed the Breakfast and Evening Reception that Embassy are famous for. I am so sorry that you did not receive the service that you deserve. I will work with the team to make sure that this does not happen in the future. I hope that you will give us another chance.

2 out of 5
Big cool hotel with a great looking lobby. Nice ambiance. Person checking me in, barely greeted me, was very short with me and dismissive. Pool area needed some work, was dirty and chemicals seemed off.

Posted by on Apr 19, 2022

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Comment from Hotel Management

Apr 19, 2022 by Deni Markova - Front Office Manager

Thank you for the feedback and for staying with us. I am very sorry that the service provided was not up to the Embassy Suites. I will address your concerns with my team to ensure that it does not happen again.

4 out of 5
We would stay there again! Rooms were great. Only issues were parking. It appears there's no snow removal so there were many vacant spots that the snow was too deep to park in. People were parking in the street. Also, we had several occasions were the hallway and elevator smell like pot so bad you could hardly stand it. We didn't see much security so I'm not sure management was even aware of the issue.

Posted by , from Springfield on Feb 27, 2022

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Comment from Hotel Management

Feb 28, 2022 by Deni Markova - Front Office Manager

Thank you for the feedback and for staying with us. We are sorry to hear about the tight parking situation and the smell in the elevators. We will address the concerns with our team to ensure that it is resolved.

5 out of 5
👍

Posted by on Feb 24, 2022

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Comment from Hotel Management

Feb 26, 2022 by Deni Markova - Front Office Manager

Thank you for the feedback and for staying with us.

4 out of 5
I like the location of the hotel near the mall and the city. I don't like the second shift staff are not so friendly and the shuttle hours are not so sharp.

Posted by on Jan 16, 2022

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Comment from Hotel Management

Jan 16, 2022 by Deni Markova - Front Office Manager

Thank you for the feedback and for staying with us. I am very sorry that there were issues with the 2nd shift and the shuttle times. I will address this with the team to ensure that it does not happen again.

5 out of 5

Posted by on Jan 9, 2022

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1 out of 5

Posted by on Jan 7, 2022

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5 out of 5

Posted by on Nov 19, 2021

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About the Embassy Suites by Hilton Minneapolis Airport

Location 7901 34th Ave S, Bloomington, MN 55425

Property Features

Embassy Suites by Hilton Minneapolis Airport offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite 24-hour business center. Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. The business-friendly Embassy Suites by Hilton Minneapolis Airport also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours). A roundtrip airport shuttle at scheduled times and a shopping center shuttle are free. Parking is available for a fee. A complete renovation of Embassy Suites by Hilton Minneapolis Airport was completed in July 2019. This 3.5-star Bloomington hotel is smoke free.

  • 1 building
  • 310 guestrooms or units
  • 10 levels
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 1986
  • Full breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Metro station: American Boulevard Station (0.2 km / 0.1 mi)
  • Property shuttles: Free airport shuttle and shopping center shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Minneapolis Airport offers 310 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include designer toiletries and hair dryers. This Bloomington hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of towels can be requested.

  • Sitting area
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)

Food & Drink

Guests are served free full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

Woolley's Bar + Kitchen - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Uncovered self parking fee: USD 10 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Minneapolis
  • Embassy Suites Hotel Minneapolis Airport
  • Embassy Suites Hotel Minneapolis Airport Bloomington
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  • Embassy Suites by Hilton Minneapolis Airport Hotel Bloomington

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.