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4.3 out of 5

"great hotel no complaints, hot tub could have been hotter " More

By a verified traveler on Mon 26 Jul 2021

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Hotel Description

3.5-star hotel near Brookfield Square Mall

In shopping district

Stay at this Brookfield hotel and you'll be within 2 miles (3 km) of Brookfield Square Mall and 6 miles (10 km) of Milwaukee County Zoo. Wisconsin State Fair Park is within 6 miles (10 km) and American Family Field is within 9 miles (15 km).

Renovated in 2016

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 10 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and free perks like buffet breakfast and free self parking.

Free WiFi, sofa beds

The 203 individually decorated guestrooms offer free WiFi and sofa beds. Comforts include premium bedding and pillow menus, while living rooms and dining areas provide the conveniences of home. Housekeeping is available on request.

Suite, 1 King Bed, Accessible, Non Smoking (Roll In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$127* Per night/room Jan 26 - Jan 27

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton Milwaukee Brookfield ratings based on 19 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Milwaukee Brookfield

Everyone (9) Couples (2) Family (11)
5 out of 5

Posted by on Aug 15, 2021

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5 out of 5
great hotel no complaints, hot tub could have been hotter

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 26, 2021 by Front Desk

Thank you for your feedback!

3 out of 5
PROS: Able to check in a little early, nice sized suite, breakfast was great. CONS: Booked a King Suite, but they gave me a double queen suite. Given 2 key cards, only one worked. Cleanliness of the property public areas (pool) and in-room left something to be desired.

Posted by on Jul 21, 2021

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Comment from Hotel Management

Jul 22, 2021 by Front Desk

Thank you for your response, your feedback helps us provide exceptional service going forward. We are glad to hear you enjoyed your stay overall, and sincerely apologize for any cleanliness issues you may have come across. We hope you give us another chance in the future.

5 out of 5

Posted by on May 30, 2021

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Comment from Hotel Management

Jun 17, 2021 by chris

Hello, Thank you so much for the 5 star review!

5 out of 5
Great place to stay.

Posted by on May 19, 2021

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Comment from Hotel Management

May 20, 2021 by chris

Hello, Thank you so much for the 5 out of 5 review!

4 out of 5

Posted by on May 4, 2021

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Comment from Hotel Management

May 15, 2021 by chris

Hello, Thank you for taking the time to give us your feedback we truly appreciate it.

1 out of 5
Checkin is 4pm they gave me a room and when my family went to the room the cleaning personnel was still cleaning it! At 4:25pm they still did not have a room ready for us! They went on to tell me even though they have 400 rooms they are not all clean due to staffing issues and Covid.

Posted by on Apr 11, 2021

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Comment from Hotel Management

Apr 15, 2021 by Chris

Hello, I am so sorry we fell short during your stay our hotel only has 203 rooms and we should have certainly had your room ready by 4 pm.

5 out of 5
Great staff and location. Excellent breakfast as usual.

Posted by on Mar 30, 2021

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Comment from Hotel Management

Apr 4, 2021 by Chrisianna

Hello, Thank you so much for the 5 out of 5 review! We hope to see you next time you are in the area.

5 out of 5
I enjoyed the bar hours and breakfast. The two gentlemen making breakfast made a delicious meal and went out of their way to give great customer service!

Posted by on Mar 7, 2021

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Comment from Hotel Management

Mar 8, 2021 by chrisianna

Thank you so much for your feedback! We look forward to welcoming you back next time you are in the Brookfield area!

3 out of 5
The accessible bathrooms were not. One had a nice high toilet but a step over tub. Another had a low toilet with a nice roll in shower. One had crumby beds and the other had a nice bed. No bottled water available for Hilton Honors customer. Was not told about wrist bands needed for breakfast at check-in. TV didn't work first night because it snowed.

Posted by on Jan 21, 2021

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Comment from Hotel Management

Jan 21, 2021 by Janelle Krueger

Thank you for your feedback. We will be addressing your concerns directly.

About the Embassy Suites by Hilton Milwaukee Brookfield

Location 1200 S Moorland Rd, Brookfield, WI 53005

Renovations + Closures

The following facilities or services will be unavailable from January 24 2022 to January 28 2022 (dates subject to change):

  • Swimming pool

Property Features

Embassy Suites by Hilton Milwaukee Brookfield offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 6000 square feet (557 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Milwaukee Brookfield. An area shuttle within 5 mi is available for a fee. Self parking is free. A complete renovation of Embassy Suites by Hilton Milwaukee Brookfield was completed in July 2016. This 3.5-star Brookfield hotel is smoke free.

  • 203 guestrooms or units
  • 5 levels
  • 6000 sq ft of conference space
  • 557 sq m of conference space
  • Built in 1986
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Area shuttle within 5 mi available for a surcharge
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Embassy Suites by Hilton Milwaukee Brookfield offers 203 air-conditioned accommodations with laptop-compatible safes and designer toiletries. These individually decorated and furnished accommodations have separate living rooms and include sofa beds. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Brookfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include hypo-allergenic bedding.

  • Dining room
  • Living room
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Microwave
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Housekeeping (on request)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Hanna's - Overlooking the garden, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Bertrand's Lounge - This bar serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Swimming nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brookfield Hotel
  • Brookfield Suites
  • Embassy Suites Hilton Milwaukee Brookfield Hotel
  • Brookfield Suites Hotel Brookfield
  • Brookfield Suites Hotel And Convention Center
  • Embassy Suites Hilton Milwaukee Hotel
  • Embassy Suites Hilton Milwaukee Brookfield
  • Embassy Suites Hilton Milwaukee
  • Embassy Suites by Hilton Milwaukee Brookfield Hotel
  • Embassy Suites by Hilton Milwaukee Brookfield Brookfield
  • Embassy Suites by Hilton Milwaukee Brookfield Hotel Brookfield

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.