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4.3 out of 5

"Good stay, quiet, clean, easy access to transit and food " More

By a verified traveler on Mon 25 Nov 2019

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Hotel Description

3.5-star hotel near Great Mall of the Bay Area

Close to airport

Within 3 miles (5 km) of this Milpitas hotel, you'll find Great Mall of the Bay Area and Cisco Systems Corporate Headquarters. Silicon Valley University and San Jose Municipal Golf are also within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 8 conference rooms, business center, and free airport shuttle. Enjoy the gym and perks like free self parking and a free area shuttle.

Free WiFi, iPod docks

In addition to LCD TVs with digital channels, the 304 guestrooms offer free WiFi and iPod docks. Other amenities include room service, coffee/tea makers, and free newspapers.

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$108* Per night/room Nov 7 - Nov 8

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Mobility/Hearing Roll in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible (Mobility/Hearing Roll in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sonesta San Jose ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sonesta San Jose

Everyone (5) Couples (3) Family (2)
2 out of 5
Way to many forms to fill out plus 25$ dollar a night charge for service animals and 75$ a night for non service.

Posted by on Mar 17, 2021

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Comment from Hotel Management

Mar 17, 2021 by Robert

Hello, Thank you kindly for your feedback. We understand that it can be frustrating filling out all of the forms at check-in. We take guest safety very seriously, especially during these challenging times. Having the forms available is to ensure that our guests feel safe and secure at our hotel. We do apologize that we missed the mark for you. If you would like to further discuss your stay, we would be happy to hear from you. Please feel free to each our to us. We hope you to have you back with us again in the future. Have a great day and stay safe.

5 out of 5

Posted by on Sep 10, 2020

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Comment from Hotel Management

Sep 14, 2020 by Robert

Hello, Thank you for taking the time to review your stay with us. We hope that you enjoy the rest of your stay and please let us know if there is anything we can do for you. Regards, Crowne Plaza San Jose Silicon Valley

1 out of 5
Just very average. My room had not had a maid service. Had to switch room. And was delayed check-in until almost 4 pm

Posted by on Dec 7, 2019

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Comment from Hotel Management

Dec 7, 2019 by Robert

Thank you for taking the time to tell us about your experience at Crowne Plaza SAN JOSE-SILICON VALLEY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

5 out of 5
Good stay, quiet, clean, easy access to transit and food

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 26, 2019 by Robert

Thank you for taking the time to tell us about your experience at Crowne Plaza SAN JOSE-SILICON VALLEY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

5 out of 5
Location and staff is very friendly and helpful, parking available at all times

Posted by on Nov 9, 2019

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Comment from Hotel Management

Nov 9, 2019 by Robert

Thank you for taking the time to tell us about your experience at Crowne Plaza SAN JOSE-SILICON VALLEY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

5 out of 5

Posted by on Jun 23, 2019

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5 out of 5

Posted by on May 11, 2019

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4 out of 5

Posted by on Jan 22, 2019

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4 out of 5

Posted by on Jan 16, 2019

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5 out of 5
So clean and comfortable. The cleaning crew was amazing, with obvious attention to detail.

Posted by , from Sunnyvale on Oct 8, 2018

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Property Features

Sonesta San Jose offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and coworking spaces are available. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sonesta San Jose. An area shuttle within 5 miles and a roundtrip airport shuttle (available on request) are free. Self parking is free. This 3.5-star Milpitas hotel is smoke free.

  • 1 building
  • 304 guestrooms or units
  • 12 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Santa Clara Great America Station (8.3 km / 5.1 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 5 miles
  • Parking: Free self parking

Room Amenities

Sonesta San Jose offers 304 air-conditioned accommodations with iPod docking stations and safes. 42-inch LCD televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Milpitas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and microwaves can be requested.

  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Microwave available
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Sevens Bar and Grill - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 1:00 AM
  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers area shuttle within a 5-mile radius of the property (subject to availability).

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 35 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza San
  • Crowne Plaza San Jose-Silicon
  • Crowne Plaza San Jose-Silicon Valley
  • Crowne Plaza San Jose-Silicon Valley Hotel
  • Crowne Plaza San Jose-Silicon Valley Hotel Milpitas
  • Crowne Plaza San Jose-Silicon Valley Milpitas
  • Crowne Plaza Valley
  • San Jose-Silicon Valley
  • Crowne Plaza Hotel Milpitas
  • Crowne Plaza Milpitas
  • Crowne Plaza San Jose/Silicon Valley Hotel Milpitas
  • Sonesta San Jose Hotel
  • Sonesta San Jose Milpitas
  • Sonesta San Jose Hotel Milpitas
  • Crowne Plaza San Jose Silicon Valley

You should know

  • Sonesta San Jose offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Pool access available from 10:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.