4/10 Poor
Jennifer
Sep 3, 2025
Disliked: Cleanliness, staff & service
I arrived really late close to 12am. The room had a bad odor when I first arrived. It smelled warm and slight cigarette smell. I eventually increased the ac to diffused the smell. Around 4am I smelled a soul odor and I couldn’t figured out where it came from. I told the front desk about this problem. All she said was you should’ve told last night. She didn’t even check out the room to see or smell the problem. She didn’t offer any compensation for the inconvenience. Also there was a pink/reddish lipstick on the sheet under the pillow. I didn’t see this until I woke up. I think thee staff should’ve followed up and see what I had a problem with instead of saying you should’ve changed the room. The staff had lack of empathy for the inconvenience. Also we when I went there, to ask the front for a toothbrush and toothpaste the staff ignored me. She was on her (Rachel) personal phone talking to another staff how to lower a rate for a guest. She didn’t acknowledge me or state I’ll be with you shortly. I
Jennifer
Stayed 1 night in Aug 2025
