Skip to main content
Beginning of main content

"No hot water in room because of some boiler issue. I asked for a different room but was not given another room. " More

By a verified traveler on Wed 29 Dec 2021

Enter dates to see availability

Hotel Description

3.5-star hotel near Great Mall of the Bay Area

In suburbs

You'll be within 3 miles (5 km) of Great Mall of the Bay Area and 6 miles (10 km) of Levi's Stadium with a stay here. San Jose State University and California's Great America are also within 6 miles (10 km).

Business services

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and concierge services and free newspapers are also provided.

Comfy beds, flat-screen TVs

Boasting comforts like pillowtop beds and premium bedding, the 229 guestrooms also offer room service and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, free bottled water, and hair dryers.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$103* Per night/room Jan 22 - Jan 23

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Suite, 1 Bedroom, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton San Jose Hotel ratings based on 11 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sheraton San Jose Hotel

Everyone (4) Business (1) Family (2)
3 out of 5
No hot water in room because of some boiler issue. I asked for a different room but was not given another room.

Posted by on Dec 29, 2021

Was this review helpful to you?
Comment from Hotel Management

Dec 29, 2021 by Front Desk Staff

We want to apologize, yes we were having a problem with our boiler. I do not know why you were not offered another room. I am not sure it would have helped the issue. But perhaps a lower floor. Please know we are in the process of repairs, and give us another try next time you are in town, Thank you for your feedback.

2 out of 5
Understand everything is restricted due to COVID-19 with no gym and closed down onsite restaurant, they also stripped out refrigerator and microwave oven, and you have to pay $10 for each for them to haul to your room. This is Sheraton for crying out loud and if they need to make make money on these little things, then they will miss out a great number of return business guests. That’s why the hotel is so emptied and quiet. Only few guest cars parked on the large lot even on a weekend. I am definitely not going to come back.

Posted by on Apr 26, 2021

Was this review helpful to you?
5 out of 5

Posted by on Sep 17, 2020

Was this review helpful to you?
5 out of 5

Posted by on Jan 12, 2020

Was this review helpful to you?
2 out of 5
I reserved my room using travelocity. I paid $20 extra for the breakfast to be included. Sheraton had no record that I payed for this. By the time we got it straightened out, I needed continue on my trip. Also, to get wi-fi, it is almost $10. Whenever the people on the floor above us would walk around, you could here every step as well as the bathroom door would rattle.

Posted by on Mar 23, 2019

Was this review helpful to you?
4 out of 5

Nice stay

Pros: I liked the pool area alot. Also the beds were very nice.
Cons: Need complimentary in room microwave & refridge. Also maybe complimentary coffee in the lobby
Location: great location. Close to everything such as the great mall. Levi stadeum not far away.
The staff was very nice. The pool area was beautiful with the water fall. The rooms were very nice. The only problem I had was that you had to pay extra for a microwave and refridgerater. Also no coffee in the lobby. Over all a very nice place to stay. Close to everything

Posted by on Oct 5, 2015

Was this review helpful to you?
4 out of 5

Nice hotel close to mall, Great America & concert

Pros: Great staff
Location: Near mall and concert
5 granddaughters and I want shopping and to Taylor Swift concert. Wonderful weekend.

Posted by , from ca on Aug 20, 2015

Was this review helpful to you?
5 out of 5

A delightful stay

The rooms were large, quiet, nicely decorated, very clean, and the beds were comfortable.  The fitness center was well maintained and clean, cleaning staff was working while I did my workout and they were very thorough.  There was even chilled towels and complimentary ear buds! I was completely delighted with my stay and will return if I find myself in the area again.

Posted by , from Mission Viejo, CA on Sep 10, 2013

Was this review helpful to you?
5 out of 5

Great customer service

Check in was very easy.the staff extremely helpful, nice,and welcoming! Gave us suggestion of where to go for 4th of July fireworks! No complaints at all, with the exception of having to pay $10 for Internet access.

Posted by , from Gilroy, CA on Jul 9, 2013

Was this review helpful to you?
3 out of 5

Clean, quiet, and a place to spend the night is all

Cons: No free Internet, no fridge in room, tv didn't work
No complimentary breakfast or wifi (for a 4-star rated hotel)

Posted by on Mar 13, 2013

Was this review helpful to you?

About the Sheraton San Jose Hotel

Location 1801 Barber Ln, Milpitas, CA 95035

Property Features

Sheraton San Jose Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton San Jose Hotel. Parking is available for a fee. This 3.5-star Milpitas hotel is smoke free.

  • 229 guestrooms or units
  • 9 levels
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Santa Clara Great America Station (7 km / 4.3 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Sheraton San Jose Hotel offers 229 accommodations with safes and complimentary bottled water. Pillowtop beds feature premium bedding. 40-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Rollaway/extra beds (surcharge) are also available.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Sheraton San Jose Hotel has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 20 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 12.00 per day
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton San Jose
  • San Jose Sheraton
  • San Jose Sheraton Hotel
  • Sheraton Hotel San Jose
  • Sheraton San Jose
  • Sheraton San Jose Hotel
  • Sheraton San Jose Hotel Milpitas
  • Sheraton San Jose Milpitas
  • Milpitas Sheraton
  • Sheraton Milpitas
  • Sheraton San Jose Hotel Hotel
  • Sheraton San Jose Hotel Milpitas
  • Sheraton San Jose Hotel Hotel Milpitas

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
url importing http://www.travelocity.com/Milpitas-Hotels-Sheraton-San-Jose-Hotel.h8128-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Milpitas-Hotels-Sheraton-San-Jose-Hotel.h8128-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Milpitas-Hotels-Sheraton-San-Jose-Hotel.h8128-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.