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"Nice clean room. Great space. Liked the mini kitchen as well and peaceful " More

By a verified traveler on Tue 14 Jan 2020

Hotel Description

Hotel near Wolfchase Galleria in Memphis

In Memphis

You'll find Wolfchase Galleria and Saint Francis Hospital-Bartlett within 2 miles (3 km) of this hotel. Also, Bellevue Baptist Church is within 3 miles (5 km) and Cordova Country Club is within 6 miles (10 km).

Free breakfast

This hotel features an outdoor pool and a 24-hour fitness center. Business travelers can take advantage of the free WiFi in public areas. Enjoy the free on-the-go breakfast each morning.

Free WiFi, kitchens

The 123 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with satellite channels. Free WiFi, coffee/tea makers, and phones are also available. Housekeeping is available on request.

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$68* Per night/room Jul 26 - Jul 27

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Extended Stay America - Memphis - Wolfchase Galleria ratings based on 22 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America - Memphis - Wolfchase Galleria

Everyone (14) Couples (1) Family (4)
5 out of 5
Nice clean room. Great space. Liked the mini kitchen as well and peaceful

Posted by on Jan 14, 2020

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Comment from Hotel Management

Jan 15, 2020 by Hotel Management

Thank you for taking the time to write a review about your stay with us at Extended Stay America. We are delighted to read you liked your spotless, comfortable suite along with the fully equipped kitchen. Your comments are appreciated, and we look forward to hosting you again soon. Sincerely, Hotel Management

4 out of 5
I thought it was a goos value and would stay here again. However, they need more than tiny muffins and instant grits for breakfast.

Posted by on Dec 11, 2019

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Comment from Hotel Management

Dec 11, 2019 by Hotel Management

Thank you for sharing your gracious review of Extended Stay America. We appreciate you for confirming you had a great stay with us and that you found our offerings to be on par with your expectations. However, we regret your dissatisfaction with our grab-and-go breakfast choices. Your suggestion regarding the breakfast will help us improve our future guests' experiences. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management

1 out of 5
The fold out bed had no sheets and we couldn’t even find someone to get them. The front desk ladies were talking about partying with some guys in room 251. Their is no running water in the shower. We tried to turn the heater on and it immediately started to smoke and set the fire alarm off, their is no ironing board anywhere in the entire hotel and nobody at the front desk at all this morning. The pull out bed had nasty stains all over it, their are cigarette burns everywhere the tub has mold in it. No sleep because the noise was horrific!!! Some woman went in to the continental breakfast, put all of the food in a bag and left... now we have no breakfast!

Posted by on Nov 9, 2019

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Comment from Hotel Management

Nov 10, 2019 by Hotel Management

Alicia, we want our guests to have a restful sleep, so we are sorry for the disturbance due to the noise you experienced. We also sincerely apologize for being inattentive to your needs and for the lack of service you encountered at our front desk. Your concerns have been outlined, and we have followed up with our front desk team to ensure we are well poised to serve our future guests. Moreover, we extend our apologies for the issues in your room and have discussed it with our housekeeping and maintenance team to make sure we are more diligent moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

4 out of 5
I liked the kitchenitte. Was sad pool wasn't open.

Posted by on May 27, 2019

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Comment from Hotel Management

May 28, 2019 by Hotel Management

Thank you for sharing your gracious review of Extended Stay America. We appreciate you for confirming you liked having a fully-equipped kitchen and that you had a great stay with us. However, we are sorry for not meeting your expectations for a perfect visit. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management

4 out of 5

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 28, 2019 by Hotel Management

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management

1 out of 5
The bed was not clean and too much smoke for a smoke free building.

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 9, 2019 by Hotel Management

Thank you for taking the time to review our hotel. We apologize your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management

2 out of 5

Posted by on Mar 30, 2019

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Comment from Hotel Management

Apr 18, 2019 by Hotel Management

We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

2 out of 5

Posted by on Mar 30, 2019

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Comment from Hotel Management

Apr 18, 2019 by Hotel Management

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

4 out of 5
No vending area on the top floor only on the bottom 2 floors. But at least you get your exercise in.

Posted by on Mar 15, 2019

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Comment from Hotel Management

Mar 16, 2019 by Hotel Management

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management

5 out of 5

Posted by on Feb 13, 2019

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About the Extended Stay America - Memphis - Wolfchase Galleria

Location 2520 Horizon Lake Dr, Memphis, TN 38133

Property Features

Extended Stay America - Memphis - Wolfchase Galleria offers its guests an outdoor pool and a 24-hour fitness center. WiFi is free in public spaces. Free breakfast is served daily. The business-friendly Extended Stay America - Memphis - Wolfchase Galleria also features coffee/tea in a common area, laundry facilities, and a safe deposit box at the front desk. Parking is available for a fee. This Memphis hotel is smoke free.

  • 123 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • 1 conference room
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Memphis Intl. Airport (MEM) (33.1 km / 20.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Extended Stay America - Memphis - Wolfchase Galleria offers 123 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium satellite channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Memphis Wolfchase
  • Extended Stay America Memphis Wolfchase Galleria
  • Extended Stay America Wolfchase
  • Extended Stay America Wolfchase Galleria
  • Extended Stay America Wolfchase Galleria Hotel
  • Extended Stay America Wolfchase Galleria Hotel Memphis
  • Extended Stay America Memphis Wolfchase Galleria Hotel
  • Memphis Extended Stay
  • Extended Stay Deluxe Memphis-Wolfchase Galleria Hotel Memphis
  • Extended Stay America Memphis
  • Extended Stay America - Memphis - Wolfchase Galleria Hotel
  • Extended Stay America - Memphis - Wolfchase Galleria Memphis

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.