Extended Stay America - Memphis - Airport

Jun 23, 2019 by Hotel Management

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management

Jun 17, 2019 by Hotel Management

Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management

May 28, 2019 by Hotel Management

Thank you for choosing Extended Stay America on your trip to our city. We are glad you had a pleasant stay and that you were impressed with the service provided by our front desk team. Your feedback for the housekeeping and maintenance issues are discussed with the appropriate team for review and action. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management

May 16, 2019 by Hotel Management

Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management

Apr 18, 2019 by Hotel Management

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management

Apr 10, 2019 by Hotel Management

Richard, thank you for being our guest and for sharing your feedback. We are sorry for not meeting some of your expectations during your stay. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the room, and our team gladly delivers them to your room. We would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management

Feb 12, 2019 by Hotel Management

Dear Guest, thank you for taking the time to share your review with us and for being our valued guest. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. Thank you for bringing the unwanted guest situation to our attention.  We have our pest control company scheduled to treat our suites and the property in response to your comments. We hope to make this up to you in the near future and we promise a much-improved experience. Thank you and travel well. Sincerely, Hotel Management

Jan 29, 2019 by Hotel Management

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

Dec 16, 2018 by Hotel Management

Thank you for being so specific in your evaluation of our hotel. We apologize for the inconvenience you had due to the insects in your rooms and for the service issue you experienced. Please be assured that we have discussed your feedback with our team to be more diligent with our efforts moving forward. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management

Nov 11, 2018 by Management

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management