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"We just needed an overnight stay and the hotel was clean, quiet and safe feeling. The room was immaculate and staff pleasant. The only cautionary no ... " More

By a verified traveler on Wed 09 Sep 2020

Hotel Description

Hotel near FedEx Forum in Memphis

In Memphis

Your stay at this Midtown hotel places you within 2 miles (3 km) of FedEx Forum and Sun Studio. AutoZone Park and Beale Street are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the business center and free Internet in public areas. Enjoy the fitness center and conveniences like a 24-hour front desk and free newspapers.

Free Internet, plasma TVs

Featuring conveniences like refrigerators and coffee/tea makers, the 32 guestrooms offer free WiFi and free wired Internet, as well as plasma TVs with cable channels. Other amenities include free newspapers, free local calls, and hair dryers.

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$79* Per night/room Mar 7 - Mar 8

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Gen X Inn ratings based on 16 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Gen X Inn

Everyone (8) Couples (1) Family (4)
5 out of 5

Posted by on Dec 12, 2020

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5 out of 5
We just needed an overnight stay and the hotel was clean, quiet and safe feeling. The room was immaculate and staff pleasant. The only cautionary note is that for some reason the actual bed is very high so if you are under 5'6" you might need to request a step to get in. REALLY! When I commented on the bed situations the next day, I was advised the management had step aids for short people.

Posted by , from St. Louis, MO on Sep 9, 2020

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4 out of 5
For the discount I got, no complaints room was clean and comfortable. Close with 5-10 mins from the places we were going to visit during our stay.

Posted by , from Fort Wayne on Jun 20, 2020

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1 out of 5
Worst experience ever! Had to switch rooms three times. First room wasn’t cleaned or stocked. The tub was dirty and hair was in the toilet. No towels or bathroom paper. Second room wouldn’t open. Had to go to the front desk three times. The lady finally switched us to the last room. The bathroom door was locked. Went to call down at the front desk and there was no phone in the room. We managed to get it open only to find out the drain stop was busted and of course no towels. They wouldn’t do anything to compensate us. The staff was really friendly, but don’t stay here. Way overpriced and you aren’t even downtown!!

Posted by , from Mi on Jun 8, 2020

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4 out of 5
Close to interstate, restaurants and the places I visited

Posted by , from Memphis on Feb 27, 2020

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4 out of 5
Nice place room clean. Bed comfy. Bathwas nice it was a handicapped bathroom. So well set up for someone in a wheelchair. Located downtown we had a problem finding it but was tried after a 11 hr. Drive

Posted by on May 21, 2019

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Comment from Hotel Management

May 27, 2019 by The Best Western Team

Hello and Thank you so very much for your great review of our Beautiful Hotel !

5 out of 5
There was good light for putting makeup on. The parking was close and easy. The location was good. The mattresses were very comfortable. And the pillows were so perfect, I thought about stealing one. Temperature controls were fine, hot water was fast. Our room was large and comfortable.

Posted by on Feb 16, 2019

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Comment from Hotel Management

Feb 16, 2019 by The Best Western Team

Hi Susan, Thank you so much for the wonderful review. Our pillows are called Dream Makers and were so happy you enjoyed them. We love them also ! Please come back next time your in Memphis we would love to see you again soon !

3 out of 5

Posted by on Jan 20, 2019

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Comment from Hotel Management

Jan 21, 2019 by The Best Western Plus Team

Hello and Thank you for your review ! We have a lot of brand new changes coming soon Please come again and see our progress.

1 out of 5

Posted by on Dec 28, 2018

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Comment from Hotel Management

Dec 29, 2018 by The Best Western Plus Team

Thank you so much fr your great review !! We hope to see you again very soon.

3 out of 5

Helpful staff, comfy room

Pros: Friendly staff, clean rooms, comfy bed.
Cons: Common areas, water pressure.
Location: You will need a car or you will have to take a cab/Uber to get to areas of interest.
Location of this hotel is not ideal. It is not within walking distance to restaurants or convenience stores, so a car is a must. Rooms are surprisingly nice, comfy, and clean, compared to the impression one gets from the exterior and from the hallways. Water pressure is weak. Staff was very friendly and accommodating.

Posted by , from Pennsylvania on Apr 9, 2017

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About the Best Western Plus Gen X Inn

Location 1177 Madison Avenue, Memphis, TN 38104

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi and wired Internet. There's an onsite business center. Free breakfast is served. The business-friendly Best Western Plus Gen X Inn also features a fitness center, complimentary newspapers in the lobby, and discounted use of a nearby fitness facility. Self parking is free. This Memphis hotel is smoke free.

  • 32 guestrooms or units
  • 4 levels
  • Continental breakfast (free)
  • Business facilities
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Memphis International Airport (MEM) (13.7 km / 8.5 mi)
  • Train station: Memphis Central Station (4.6 km / 2.9 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Gen X Inn offers 32 accommodations with complimentary newspapers and coffee/tea makers. Plasma televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Plasma television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 1:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Masks are compulsory at the property
  • Individually-wrapped food options are available for breakfast
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Hotel Names

  • Best Western Gen X
  • Best Western Gen X Inn
  • Best Western Plus Gen X
  • Best Western Plus Gen X Inn
  • Best Western Plus Gen X Inn Memphis
  • Best Western Plus Gen X Memphis
  • Gen X Inn
  • Inn X
  • X Inn
  • Best Western Gen x Hotel Memphis
  • Gen x Memphis
  • Gen x Hotel
  • Best Plus Gen X Memphis
  • Best Western Plus Gen X Inn Hotel
  • Best Western Plus Gen X Inn Memphis
  • Best Western Plus Gen X Inn Hotel Memphis
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.