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Mandarin Oriental Palace, Luzern

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Photo gallery for Mandarin Oriental Palace, Luzern

Suite, Terrace, Lake View | Terrace/patio
Property video
Free toiletries, hair dryer, bathrobes, slippers
Food and drink
Suite, Balcony, Lake View | Living area | Flat-screen TV, pay movies

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Haldenstrasse 10, Lucerne, LU, 6006
  • Place, Lake Side Promenade
    ‪1 min walk‬
  • Place, Grand Casino Lucerne
    ‪5 min walk‬
  • Place, Chapel Bridge
    ‪16 min walk‬
  • Airport, Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for Superior Room

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Accessible

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, Accessible

  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Lake View

Superior Room, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Balcony, Lake View

Free toiletries, hair dryer, bathrobes, slippers

Superior Room, Balcony, Lake View

9.4 out of 10
Exceptional
(3 reviews)
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Terrace, Lake View

Free toiletries, hair dryer, bathrobes, slippers

Superior Room, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Lake View

Free toiletries, hair dryer, bathrobes, slippers

Deluxe Room, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Balcony, Lake View

Free toiletries, hair dryer, bathrobes, slippers

Deluxe Room, Balcony, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Mandarin, Room

Mandarin, Room | Premium bedding, free minibar, in-room safe, individually decorated

Mandarin, Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Accessible - Lake View Junior Suite

Free toiletries, hair dryer, bathrobes, slippers

Accessible - Lake View Junior Suite

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Balcony, Lake View

Junior Suite, Balcony, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Balcony, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Terrace, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Balcony, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Balcony, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Terrace, Lake View

Suite, Terrace, Lake View | Terrace/patio

Suite, Terrace, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Lake View, Tower

Suite, Lake View, Tower | Living area | Flat-screen TV, pay movies

Suite, Lake View, Tower

  • Lake view
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite (Panoramic)

Junior Suite (Panoramic) | Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite (Panoramic)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Terrace, Lake View

Deluxe Room, Terrace, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Room, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Lake View Junior Suite With Terrace

Premium bedding, free minibar, in-room safe, individually decorated

Lake View Junior Suite With Terrace

  • Sleeps 2
  • Free WiFi

View all photos for Lake View Junior Suite With Balcony

Premium bedding, free minibar, in-room safe, individually decorated

Lake View Junior Suite With Balcony

  • Sleeps 3
  • Free WiFi

View all photos for Lake View Tower Suite

Premium bedding, free minibar, in-room safe, individually decorated

Lake View Tower Suite

  • Sleeps 5
  • Free WiFi

About the neighborhood

Lucerne

Central Lucerne getaway .Your stay at this Lucerne hotel places you within a 10-minute walk of Lake Side Promenade and Loewenplatz. Saint Peters Church and Chapel Bridge are also within 2 miles (3 km).

What's nearby

  • Lake Side Promenade - 1 min walk - 0.1 miles
  • Grand Casino Lucerne - 5 min walk - 0.3 miles
  • Lion Monument - 11 min walk - 0.6 miles
  • Loewenplatz - 11 min walk - 0.6 miles
  • Chapel Bridge - 16 min walk - 0.9 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 15 min walk
  • Zurich Airport (ZRH) - 60 min drive

Restaurants

  • ‪Barbatti - ‬10 min walk
  • ‪MOzern - ‬3 min walk
  • ‪Chäs Barmettler - ‬10 min walk
  • ‪Vesper - ‬7 min walk
  • ‪Luzernerhof Restaurant - ‬8 min walk

About this property

Mandarin Oriental Palace, Luzern

Family-friendly 5-star hotel near Lake Side Promenade
Mandarin Oriental Palace, Luzern offers its guests a full-service spa, a sauna, and a 24-hour fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge.

Business amenities include a 24-hour business center and 4 meeting rooms. Event space at this hotel measures 4725 square feet (439 square meters) and includes conference space. Spa services, a library, and a terrace are also featured at the luxury Mandarin Oriental Palace, Luzern. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Lucerne hotel.

  • 1 building
  • 136 guestrooms or units
  • 4 dining venues
  • 4725 sq ft of conference space
  • 439 sq m of conference space
  • Built in 1906
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Mandarin Oriental Palace, Luzern offers 136 accommodations with free minibar items and safes. Each accommodation is individually decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels and pay movies.

Bathrooms include bathtubs or showers, bathrobes, slippers, and toilets with an electronic bidet. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Spa Bellefontaine has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Similar properties

Daily buffet breakfast for a fee
Radisson Blu Hotel, Lucerne
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  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,000 reviews
$557 nightly
The price is $585
Jun 28 - Jun 29
Total with taxes and fees
Radisson Blu Hotel, Lucerne

Property amenities

Family friendly

  • Baby bath
  • Baby monitor
  • Changing table
  • Children's books
  • Children's games
  • High chair
  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Self parking on site (CHF 55 per day)
  • Valet parking on site (CHF 55 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 50 to 50 for adults and CHF 50 to 50 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Piano
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with cable/satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Children's robes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Express check-in available

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CHF 50 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 190.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.80 per person, per night
  • Resort fee: CHF 2.70 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 50.00 to 50.00 for adults, and CHF 50 to 50.00 for children
  • Self parking fee: CHF 55 per day
  • Valet parking fee: CHF 55 per day
  • Pet fee: CHF 50 per pet, per day
  • Rollaway bed fee: CHF 190.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property Registration Number CH-140.3.004.600-4

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Luzern Palace

Palace Luzern

Palace Luzern Hotel

Palace Luzern Hotel Lucerne

Palace Luzern Lucerne

Frequently asked questions

How close is Mandarin Oriental Palace, Luzern to the airport?

Mandarin Oriental Palace, Luzern is 42.4 mi (60-min drive) away from the Zurich Airport (ZRH) airport, the closest popular airport to the property.

How much does it cost to stay at Mandarin Oriental Palace, Luzern?

As of Jun 3, 2026, prices found for a 1-night stay for 2 adults at Mandarin Oriental Palace, Luzern on Jun 7, 2026 start from $1,158, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mandarin Oriental Palace, Luzern have an airport shuttle?

Airport shuttle services are not available at Mandarin Oriental Palace, Luzern.

How close is Mandarin Oriental Palace, Luzern to the beach?

This hotel is 11.6 mi (20-min drive) from Seebad Eich.

Does Mandarin Oriental Palace, Luzern offer free breakfast?

Free breakfast isn’t offered at Mandarin Oriental Palace, Luzern, but buffet breakfast is offered for a fee of between CHF 50.00 and 50.00 for adults, CHF 50 and 50.00 for children. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Mandarin Oriental Palace, Luzern?

No, there is no casino at this hotel, but Grand Casino Lucerne (3-min walk) is nearby.

What time is check-in at Mandarin Oriental Palace, Luzern?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Mandarin Oriental Palace, Luzern?

Free parking is not available at this hotel. Self parking is available for CHF 55 per day, and valet parking for CHF 55 per day.

Does Mandarin Oriental Palace, Luzern have a pool?

Mandarin Oriental Palace, Luzern does not have a pool.

Does Mandarin Oriental Palace, Luzern have a restaurant?

Yes, there are 4 restaurants on site.

Does Mandarin Oriental Palace, Luzern have a spa?

Pamper yourself with a day at Spa Bellefontaine, where you can enjoy massages.

How close is Mandarin Oriental Palace, Luzern to downtown Lucerne?

Mandarin Oriental Palace, Luzern is 0.7 mi away from Lucerne.

Mandarin Oriental Palace, Luzern Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 74 out of 84 reviews
Rating 8 - Good. 6 out of 84 reviews
Rating 6 - Okay. 3 out of 84 reviews
Rating 4 - Poor. 0 out of 84 reviews
Rating 2 - Terrible. 1 out of 84 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Emine

Liked: Cleanliness, property conditions & facilities
Everything was perfect in this hotel
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Shufan

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. fantastic upgraded room with lake view. Excellent staff and service.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Berkant

Liked: Cleanliness, staff & service, amenities
I recently stayed at the Mandarin Hotel and had a wonderful experience. Everything was spotless, well-maintained, and beautifully arranged. The overall atmosphere was very pleasant, and I felt extremely comfortable throughout my stay. I would definitely recommend this hotel.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, service and staff hospitality
Verified

10/10 Excellent

STI Investment

Liked: Cleanliness, staff & service, amenities
all excellent
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Terri

Liked: Staff & service, amenities, property conditions & facilities
Beautiful property. Wonderful service and food.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic experience, every member of the hotel team were amazing.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

jodi

Liked: Cleanliness, amenities, property conditions & facilities
Food was great. Staff extremely helpful! Clean & safe!
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic customer service!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

SHAYNON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays I’ve ever had. The staff was impeccable.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Staffs are helpful and friendly. Great location, with beautiful view overlooking the lake. Rooms are spacious and clean.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with amazing views. The staff certainly make the stay extra special.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
This is a remarkable property. Beautiful interiors. Wonderful staff. The location is perfect. The food in the cafe restaurant was fantastic. I’d love to visit again.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Sonjoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay. Had a balcony with a beautiful view of the lake. Excellent staff!! Will stay again.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay at MO

Everything about Mandarin Oriental Luzern was perfect , they upgraded my room to a beautiful suite and we spent a couple of days ,had a great new years dinner and party , will for sure stay here if i come back to Luzern
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

SERGEY

👍
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Jason

Liked: Amenities
Beautiful newly renovated
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Hanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel&staff! Everyone was very kind and want to specially thank to Stephanie & Hassan for their warm welcoming and hospitality. Definitely want to repeat again for next visit to Luzern.
Stayed 1 night in May 2024
Verified

10/10 Excellent

FEDERICO

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Marlena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.
Stayed 6 nights in Oct 2023
Verified

8/10 Good

Anas

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility and staff. They need to work on food options. Lost in translation and charged double for breakfast . Awaiting refund .
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Donna

Wonderful stay at the Mandarin Lucerne

The staff are very professional, friendly and welcoming. The food is very good and the location hard to beat. A special thank you to Alexander, the concierge and Gabriele and Francesco and all the staff in the dining room. We felt very well taken care of.
Stayed 11 nights in Sep 2024
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeds expectations
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Wenjia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lived up to every aspect of my expectation of this highly reputed 5-star luxury hotel. In addition to its usual amazing services, they also provided the water sports for us to enjoy in the beautiful Lake Lucerne. We already miss the time there and will definitely come back!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of my Favorite Hotels

The Mandarin Oriental-Lucerne was paradise. It is centrally located, the room was very large and spacious. The view was spectacular! I have nothing bad to say about my experience.
Stayed 2 nights in Dec 2024