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4.0 out of 5

"Great customer service! In front of the beach! Everything close by! " More

By a verified traveler on Mon 05 Oct 2020

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Hotel Description

3.5-star beachfront hotel with 2 outdoor pools

On the beach

Within a 15-minute walk of this Zona Dorada hotel, you'll find Playa Brujas and Punta Camaron Beach. Also, Islas de Mazatlan Ecological Reserve is within half a mile (1 km) and Islands and Protected Areas of the Gulf of California is within 2 miles (3 km).

Full-service spa, dining

A full-service spa, 2 outdoor pools, and 5 spa tubs are all featured at this smoke-free hotel. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. You'll find a restaurant and a bar/lounge onsite for dining and drinks, along with a 24-hour front desk.

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$131* Per night/room Oct 3 - Oct 4

Suite, 1 Bedroom, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, City View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Studio Suite, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Suite, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Inn At Mazatlan ratings based on 8 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Inn At Mazatlan

Everyone (5) Couples (2) Family (2)
2 out of 5

Posted by , from Newcastle on Feb 27, 2022

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5 out of 5

Posted by on Sep 26, 2021

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5 out of 5
Great customer service! In front of the beach! Everything close by!

Posted by , from Garden grove,ca on Oct 5, 2020

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Comment from Hotel Management

Oct 19, 2020 by The Inn at Mazatlán

Thank you so much for your wonderful review. We are happy no know our staff made your stay more comfortable.

5 out of 5
All staff members I interacted with were excellent and very helpful. Our room looked and smelled very clean.

Posted by on Feb 27, 2020

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Comment from Hotel Management

Mar 2, 2020 by The Inn at Mazatlan

Thank you so much for you wonderful review. We are so happy thay you enjoy your stay with us.

5 out of 5
Great place, great staff, and great location. Will come back again.

Posted by on May 19, 2019

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Comment from Hotel Management

Jun 11, 2019 by Karla Valdez

Awesome! We hope to see you soon at Inn at Mazatlan

4 out of 5
The pool area was good and there was easy access to get down to the beach. There aren't enough bathroom stalls for women, so sometimes we had to go to our room from the pool area. The staff was friendly and the concierge was extremely helpful. The room was very comfortable with the air conditioner and the room was kept clean daily. It is close to many different restaurants and shopping. There is some construction happening. It looks like it is happening in stages. The one thing I was impressed with is that they brought in a big screen TV for the soccer tournament that Mexico was playing in.

Posted by , from Boise, ID on Jul 19, 2018

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Comment from Hotel Management

Aug 3, 2018 by Sales manager

Thank you for your comments they help us to continue improving. Next time you visit us will see changes for better. Hope to see you soon!

5 out of 5
Very friendly staff..... the breakfast buffet was excellent.

Posted by , from Chicago Illinois on May 22, 2018

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1 out of 5
Air conditioner in room kept me awake all night

Posted by on Sep 2, 2022

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Property Features

As a guest of The Inn At Mazatlan, you'll find 2 outdoor swimming pools and 5 spa tubs. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly The Inn At Mazatlan. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Mazatlán hotel is smoke free.

  • 177 guestrooms or units
  • 16 levels
  • 4 buildings
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free valet parking , Parking (limited spaces)

Transport

  • Parking: Free valet parking; self parking available for a surcharge

Room Amenities

The Inn At Mazatlan offers 177 air-conditioned accommodations, which are accessible via exterior corridors and feature espresso makers and safes. Rooms open to balconies. Accommodations at this 3.5-star hotel have kitchens with microwaves. Bathrooms include showers. This Mazatlán hotel provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • In-room kitchen
  • Private balcony
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Microwave
  • Espresso maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer available
  • Safe
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:30 AM to noon.

Papagayo Restaurant - This beachfront restaurant specializes in Regional cuisine. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools and 5 spa tubs are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Casino nearby
  • Sailing nearby
  • Windsurfing on site

Spa Services

Paradise Spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath and a sauna.

The spa is open select days. Children under 15 years old are not allowed in the spa without adult supervision.

  • Mud bath in spa
  • Sauna in spa
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Inn At Mazatlan

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Name change requests on reservations will not be accommodated.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 248 and MXN 338 for adults, MXN 124 and MXN 169 for children (approximately)
  • Self parking fee: MXN 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Inn Mazatlan
  • Mazatlan Inn
  • The Inn At Mazatlan Hotel Mazatlan
  • The Inn At Mazatlan Hotel
  • The Inn At Mazatlan Mazatlán
  • The Inn At Mazatlan Hotel Mazatlán

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.