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4.8 out of 5

"Great customer service! In front of the beach! Everything close by! " More

By a verified traveler on Mon 05 Oct 2020

Hotel Description

3.5-star beachfront hotel near Playa Norte

On the beach

Your stay at this Zona Dorada hotel places you within 3 miles (5 km) of Playa Norte and Mazatlan Aquarium. Playa Brujas and Punta Camaron Beach are also within half a mile (1 km).

Full-service spa, dining

This smoke-free hotel features a full-service spa, 2 outdoor pools, and a restaurant. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Enjoy the spa tub and perks like free valet parking.

Free WiFi, balconies

The 215 guestrooms have LCD TVs with cable channels and offer free WiFi and balconies. Other amenities include microwaves, room service, and espresso makers.

Standard Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$96* Per night/room Feb 9 - Feb 10

Standard Suite, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Studio Suite, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Suite, 2 Double Beds, Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Superior Room, Multiple Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Inn At Mazatlan ratings based on 9 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Inn At Mazatlan

Everyone (2) Couples (2) Family (2)
5 out of 5
Great customer service! In front of the beach! Everything close by!

Posted by , from Garden grove,ca on Oct 5, 2020

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Comment from Hotel Management

Oct 19, 2020 by The Inn at Mazatlán

Thank you so much for your wonderful review. We are happy no know our staff made your stay more comfortable.

5 out of 5
All staff members I interacted with were excellent and very helpful. Our room looked and smelled very clean.

Posted by on Feb 27, 2020

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Comment from Hotel Management

Mar 2, 2020 by The Inn at Mazatlan

Thank you so much for you wonderful review. We are so happy thay you enjoy your stay with us.

5 out of 5
Great place, great staff, and great location. Will come back again.

Posted by on May 19, 2019

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Comment from Hotel Management

Jun 11, 2019 by Karla Valdez

Awesome! We hope to see you soon at Inn at Mazatlan

4 out of 5
The pool area was good and there was easy access to get down to the beach. There aren't enough bathroom stalls for women, so sometimes we had to go to our room from the pool area. The staff was friendly and the concierge was extremely helpful. The room was very comfortable with the air conditioner and the room was kept clean daily. It is close to many different restaurants and shopping. There is some construction happening. It looks like it is happening in stages. The one thing I was impressed with is that they brought in a big screen TV for the soccer tournament that Mexico was playing in.

Posted by , from Boise, ID on Jul 19, 2018

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Comment from Hotel Management

Aug 3, 2018 by Sales manager

Thank you for your comments they help us to continue improving. Next time you visit us will see changes for better. Hope to see you soon!

5 out of 5
Very friendly staff..... the breakfast buffet was excellent.

Posted by , from Chicago Illinois on May 22, 2018

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5 out of 5

Great beach vacation

Pros: Close restaurants, Free Internet
A fabulous place that is even better. A change in management meant everything was stepped up even more. Food and beverages were outstanding. Staff couldn't have been warmer and more responsive to everything. Menu had great choices and moderate prices. Even the sumptuous breakfast buffet was priced right. The place was immaculate, the pools clean and welcoming. Any request was addressed immediately. Can't wait to return. Free WiFi in the lounge.

Posted by , from Texas on Jan 18, 2012

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5 out of 5

The hotel staff was very accommidating and pleasant and the rooms were very clean and comfortable.

Pros: Close restaurants, Free Internet, Quiet, beautiful view
The rooms were comfortable and the staff was great. We had a very pleasant vacation mostly due to having a nice place to stay. The view was beautiful and the sound of the ocean relaxing. I would definately stay at this hotel again.

Posted by , from Minneapolis, MN on Dec 25, 2011

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5 out of 5

Planning a trip back!

Pros: Close restaurants
Cons: No free Internet
Loved the Inn, it was perfect for what we were looking for. Central to everywhere we wanted to be, walking distance to several shops, restaurants and groceries. Pool was great, staff was great, everything was great. One very nice thing is that we were not constantly being bugged about buying or anything like that. They do offer the information, but not pushy. The only negative thing is that the beds were not the most comfortable, but apparently that's everywhere in Mexico. We will definetely return to the Inn.

Posted by , from Wausau, WI on Mar 3, 2011

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4 out of 5

Excelllent choice in the Golden Zone

We spent 8 nights at this hotel in a room facing the pool on the second floor in the wing right off the lobby to the left, The room was bright, very clean, and appeared to have undergone some renovating, new beds for sure. A/C kept the room nice and cool, and there was a good sized refrigerator and a small coffee maker. Balcony was large with two chairs and a table. Large screen tv. Both the bathroom and the bedroom had ceiling fans. These rooms do not have a safe, but you can get a box at the front desk, no charge. There is also no hair dryer in the room, but I believe you can borrow one. Unfortunately, the back of our room faced the back of the lobby, and there was a loud fan that ran 24/7. At night it was a steady loud hum, we had to crank the bathroom window shut, and pile things agains the crack at the bottom of the door to deaden the noise for sleeping. Pool area had plenty of loungers (which the 6 a.m. people ran out to reserve the best locations every day). Pool was warm. Fluffy pool towels, but the loungers needed new covers, they sagged. We only ate breakfast at the Papagayo, and the food was very good, large menu to choose from, or you could have the buffet on the weekend. Staff were very attentive. The hotel has a drink special every day, and they also have free popcorn some days, and other nice touches. We were there on Thanksgiving, there was a special dinner, and fireworks, I left with the impression that they really cared about their guests, we had a real good time there. The only real complaint - the timeshare ladies were, as always, annoying and persistent. I would return.

Posted by , from Winnipeg, MB on Dec 3, 2013

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Property Features

The Inn At Mazatlan offers its guests a full-service spa, 2 outdoor swimming pools, a spa tub, and a steam room. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Inn At Mazatlan. Limited free parking is available on a first-come, first-served basis. This 3.5-star Mazatlan hotel is smoke free.

  • 215 guestrooms or units
  • 16 levels
  • 5 buildings
  • Dining venue
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: General Rafael Buelna Intl. Airport (MZT) (25.7 km / 16 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Inn At Mazatlan offers 215 air-conditioned accommodations, which are accessible via exterior corridors and feature espresso makers and safes. Rooms open to balconies. 32-inch LCD televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Microwave
  • Espresso maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer available
  • Safe
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:30 AM to noon.

Papagayo Restaurant - This beachfront restaurant specializes in regional cuisine. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Casino nearby
  • Sailing nearby
  • Windsurfing on site

Spa Services

Paradise Spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath and a sauna.

The spa is open select days.

  • Mud bath in spa
  • Sauna in spa
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at The Inn At Mazatlan

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Name change requests on reservations will not be accommodated.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: MXN 290 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Inn Mazatlan
  • Mazatlan Inn
  • The Inn At Mazatlan Hotel Mazatlan
  • The Inn At Mazatlan Hotel
  • The Inn At Mazatlan Mazatlan
  • The Inn At Mazatlan Hotel Mazatlan

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.