Hotel Riu Emerald Bay - All Inclusive

3.5 star property
3.5-star beachfront property near Cerritos Beach

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Photo gallery for Hotel Riu Emerald Bay - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Lobby
5 outdoor pools, pool umbrellas, sun loungers
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Breakfast included

Explore the area

View in a map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110
  • Place, Witches Beach
    ‪1 min walk‬
  • Place, Mazagua Aquatic Park
    ‪7 min walk‬
  • Place, Cerritos Beach
    ‪22 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪54 min drive‬

Room options

Suite

  • 581 sq ft
  • Sleeps 6

Suite Superior with Sea View

  • 624 sq ft
  • Sleeps 2

Room Standard with Sea View

  • 333 sq ft
  • Sleeps 3

Suite Junior with Sea View

  • 419 sq ft
  • Sleeps 2

Room Superior with Sea View

  • 398 sq ft
  • Sleeps 4

Standard Double Room (L)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (M)

9.0 out of 10
Wonderful
(9 reviews)
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Sea View (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

Family Room, Sea View (M)

7.6 out of 10
Good
(14 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Double Room (B2C-US)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room, Ocean View (B2C-US)

  • 398 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Junior Suite, Jetted Tub, Ocean View (B2C-US)

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

Superior Double Room (U)

8.4 out of 10
Very good
(12 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (U)

8.4 out of 10
Very good
(11 reviews)
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Family Suite, 2 Bedrooms (Superior, U)

9.0 out of 10
Wonderful
(8 reviews)
  • 904 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Superior Double Room (B2C-US)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • 646 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

Family Suite, 2 Bedrooms (Superior, B2C-US)

  • 904 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 1 Double Bed

Superior Room (M)

8.8 out of 10
Excellent
(27 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Family Suite, Garden View (M)

9.6 out of 10
Exceptional
(10 reviews)
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Family Suite, 2 Bedrooms (Superior, M)

8.8 out of 10
Excellent
(5 reviews)
  • 904 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Room, Ocean View (U)

8.4 out of 10
Very good
(17 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room, Sea View (L)

  • 398 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(12 reviews)
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (M)

8.6 out of 10
Excellent
(26 reviews)
  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (L)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Duplex (M)

9.0 out of 10
Wonderful
(4 reviews)
  • 581 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

Duplex (L)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

Superior Double Room (L)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Family Suite, 2 Bedrooms (L)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Family Suite, 2 Bedrooms (Superior, L)

  • 904 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Junior Suite, Sea View (L)

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room (C)

8.0 out of 10
Very good
(7 reviews)
  • 334 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Double Room (C)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (C)

9.6 out of 10
Exceptional
(9 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (C)

7.0 out of 10
Good
(2 reviews)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (C)

9.0 out of 10
Wonderful
(4 reviews)
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (Superior | C)

  • 904 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Room, Ocean View (C)

7.8 out of 10
Good
(7 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Duplex (Room | C)

  • 398 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

Double Room, Ocean View (E)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Duplex (Room | B2C-US)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

  • Sleeps 8
  • 4 Double Beds

Double Room, Connecting Rooms, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Superior Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Family Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Suite, 2 Bedrooms (Superior | B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Duplex (Room | B2C-CA)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Suite, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Suite, Jetted Tub, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

  • 334 sq ft
  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Sea View (L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Family Room, Ocean View (Kids Free | C)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room, Ocean View (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Room Superior with Garden View

7.0 out of 10
Good
(2 reviews)
  • 419 sq ft
  • Sleeps 4

Family Suite -6 guests- with Garden View

  • 645 sq ft
  • Sleeps 6

Family Suite -8 guests- Superior

  • 904 sq ft
  • Sleeps 8

Double Room (U)

8.0 out of 10
Very good
(47 reviews)
  • 333 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

8.0 out of 10
Very good
(26 reviews)
  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Duplex (Room | U)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

Junior Suite, Jetted Tub, Ocean View (U)

9.6 out of 10
Exceptional
(5 reviews)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Mazatlán

On the beach.Within a 15-minute walk of this Cerritos property, you'll find Witches Beach and Mazagua Aquatic Park. Marina Mazatlan Golf Course and Mazatlan International Center are also within 3 miles (5 km).

What's nearby

  • Witches Beach - 1 min walk - 0.1 miles
  • Mazagua Aquatic Park - 7 min walk - 0.4 miles
  • Mazatlan International Center - 14 min drive - 2.7 miles
  • Galerias Mazatlan - 18 min drive - 3.6 miles
  • Cerritos Beach - 22 min drive - 3.4 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • ‪Margarita - ‬1 min walk
  • ‪La Tambora - ‬3 min walk
  • ‪Kelly's Bar - ‬5 min drive
  • ‪Hotel Riu Mazatlán, Sinaloa - ‬1 min walk
  • ‪The Bistro - ‬17 min walk

About this property

Hotel Riu Emerald Bay - All Inclusive

3.5-star beachfront property near Cerritos Beach
Hotel Riu Emerald Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Emerald Bay - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 7 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

3 meeting rooms and limo/town car service are available. Event space at this property measures 5167 square feet (480 square meters) and includes conference space. A children's pool, a health club, and a nightclub are also featured at the family-friendly Hotel Riu Emerald Bay - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Mazatlán property.

  • 1028 guestrooms or units
  • 20 levels
  • 2 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 7 bars or lounges
  • 5167 sq ft of conference space
  • 480 sq m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
Hotel Riu Emerald Bay - All Inclusive offers 1028 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with premium satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Mazatlán property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 5 restaurants
  • 7 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 5 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Windsurfing

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Emerald Bay - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi

Frequently asked questions

How close is Hotel Riu Emerald Bay - All Inclusive to the airport?

Hotel Riu Emerald Bay - All Inclusive is 23 mi (33-min drive) away from the General Rafael Buelna Intl. Airport (MZT) airport, the closest popular airport to the property.

Does Hotel Riu Emerald Bay - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Emerald Bay - All Inclusive.

How close is Hotel Riu Emerald Bay - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Emerald Bay - All Inclusive offer free breakfast?

Hotel Riu Emerald Bay - All Inclusive offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Hotel Riu Emerald Bay - All Inclusive?

No, there is no casino at this property, but Casino del Rey (13-min drive) and MonteCarlo Casino (14-min drive) are nearby.

What time is check-in at Hotel Riu Emerald Bay - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM.

Is there free parking at Hotel Riu Emerald Bay - All Inclusive?

This property offers free self parking.

Does Hotel Riu Emerald Bay - All Inclusive have a pool?

Hotel Riu Emerald Bay - All Inclusive features 5 outdoor pools and a children's pool.

Does Hotel Riu Emerald Bay - All Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like Asian cuisine and a poolside location.

Does Hotel Riu Emerald Bay - All Inclusive have a spa?

Pamper yourself with a day at Renova Spa, where you can enjoy hot stone massages, aromatherapy, and facials.

How close is Hotel Riu Emerald Bay - All Inclusive to downtown Mazatlán?

Hotel Riu Emerald Bay - All Inclusive is 0.6 mi away from La Florida.

Hotel Riu Emerald Bay - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1104 out of 2060 reviews
Rating 8 - Good. 467 out of 2060 reviews
Rating 6 - Okay. 241 out of 2060 reviews
Rating 4 - Poor. 125 out of 2060 reviews
Rating 2 - Terrible. 123 out of 2060 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Gabriel Tsatsu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Booked an all inclusive package only to find out United Airlines doesn't fly to this resort. Ended costing Extra money to arrival and left hotel a day earlier to catch a flight home
Stayed 6 nights in Oct 2025

10/10 Excellent

juan, san diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good
Stayed 8 nights in Oct 2025

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing to do but drink alcohol
Stayed 3 nights in Sep 2025

6/10 Okay

marianne

Traveled with family
Liked: Staff & service
Staff were very kind and hospitable. Food was very disappointing, although the drinks were always good. Loved the activities that were offered especially the pool volleyball and beach volleyball. Loved that the staff tried to include many visitors in the activities. It would have been nice to have a free shuttle or something to nearby restaurants or food as it is very far away from town.
Stayed 7 nights in Sep 2025

10/10 Excellent

María de los Ángeles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable estadía! Solo los elevadores un poco lentos, por la cantidad de huéspedes, la comida muy rica y sus albercas increíbles
Stayed 3 nights in Jul 2025

6/10 Okay

Miguel

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Looks , but beds are sheap mattress, pools close d to earlier 7:00 pm a least by 8:30 pm or 9:00 pm Bad air conditioning …. Parking too far
Stayed 3 nights in Jul 2025

6/10 Okay

Martin

Stayed 5 nights in Jul 2025

6/10 Okay

Gabriel

Traveled with family
Liked: Amenities
I went last year and they gave me an excellent room and service was so attentive . This year they gave me the worst room view , no tv controls cannot change channel or even turn it off ; seems less care about guest and conditions of hotel admire falling down Bad attitude form captain on revervatiins restaurants .
Stayed 4 nights in Jul 2025

10/10 Excellent

Anette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The elevators were very slow to respond and small. The gym needs most equipment repaired. The food was bland and dry. They had multiple mariachi bands playing all day and night.
Stayed 6 nights in Jul 2025

4/10 Poor

Rhonda, Fontana

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The food was mediocre! Everyday for lunch we set in a hot dining area with flies everywhere even on the food and it was disgusting.
Stayed 3 nights in Jul 2025

6/10 Okay

CYNTHYA, Dallas

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Faster check in and fix ac on the beach view rooms
Stayed 3 nights in Jul 2025

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness
The property was beautiful. The rooms were clean but had lots of issues. Both of our rooms had outlets that didn’t work or if they did they wouldn’t hold the plug in. Our toilet screamed at us every time we flushed it. The RIU app is very finicky, sometimes it works sometimes it doesn’t.
Stayed 5 nights in Jul 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities
We mostly ate at the buffet, which was good. The staff at the buffet was amazing.
Stayed 4 nights in Jul 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was wonderful, very attentive.
Stayed 3 nights in Jul 2025

4/10 Poor

Yenn

Traveled with family
Disliked: Cleanliness, staff & service
No me volvería a quedar ahí. La playa es muy bonita, pero como la ciudad es sumamente insegura es de quedarte en el todo incluido todo el día. Es imposible sacarle provecho al todo incluido porque el servicio es terrible, no llevan bebidas ni alimentos a albercas o playa, debes hacer fila en el bar para que te sirvan algo o fila en el restaurante para comer. Las habitaciones remodeladas son muy bonitas y en general las instalaciones tienen potencial, pero está incómodamente lleno de personas, lleno de moscas y con aroma a larva y putrefacción. Las albercas llenas de insectos muertos flotando y cuando pedía a staff del hotel que si lo limpiaban claro que no. El único restaurante abierto a la hora de la comida no tiene clima, entonces es comer entre moscas y calor. Las bebidas de mala calidad y sabor, la comida apenas comestible en los buffet. Imposible reservar en los restaurantes para cenar porque desde que llegamos ya estaban full las reservaciones. Tiene unos toboganes y área infantil muy divertidos para los niños, y la zona de la playa es limpia y con mar seguro. En general el hotel tiene potencial, pero está terriblemente administrado. El staff trata de hacer su mejor esfuerzo, todos con muy bonita actitud, pero no dan a basto con tanta gente.
Stayed 4 nights in Jul 2025

8/10 Good

Juan Manuel

The food was not that good! The service was good! Some staff were not helpful but most were
Stayed 7 nights in Jul 2025

6/10 Okay

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food needs to change, we went expecting more mexico type food and it was very American.
Stayed 5 nights in Jul 2025

2/10 Terrible

Joel

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stating here again . Staff was rude . U have to wake up early to make reservations at the better restaurants and we never got one . Food was nasty .
Stayed 5 nights in Jul 2025

8/10 Good

Cinthya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Yesenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the children’s area with water activities and the bigger water slides for my older daughters. The service was excellent and great variety of beverages and food.
Stayed 4 nights in Jul 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 4 nights in Jul 2025

6/10 Okay

Mayra

Traveled with family
Disliked: Staff & service, property conditions & facilities
Staff needs to be more friendly We are paying for a service learn how to treat people
Stayed 3 nights in Jul 2025

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025