4/10 Poor
Julienne
Jan 26, 2026
You can imagine our surprise when we arrived at the resort to find out Pueblo Bonito did not have any rooms for us, even though we booked June 2025, trip for 2026. They sent us to the sister resort which has no swimmable beach, an important part of the reason we picked pueblo bonito Mazatlan. After getting the runaround at the resort we finally made our way to the sister resort where we had to stay for 2 days before we could move back.
We as well are extremely disappointed with the service with Expedia. Another family who we went with were offered $400 credit to there Expedia account for this error, and they refused to give us the same credit.
Julienne
Stayed 11 nights in Jan 2026





































