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"Check in process is too confusing, there must be check in sign of some sort. " More

By a verified traveler on Mon 17 Jun 2019

Hotel Description

3.5-star beachfront hotel near Cerritos Beach

On the beach

Your stay at this Zona Dorada hotel places you within 3 miles (5 km) of Cerritos Beach and Mazatlan International Center. Playa Brujas and Islands and Protected Areas of the Gulf of California are also within half a mile (1 km).

Dining, outdoor pool

This hotel features a restaurant, an outdoor pool, and a swim-up bar. Business travelers can take advantage of the free WiFi in public areas. Enjoy the fitness center and perks like free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 147 guestrooms also offer free WiFi and LCD TVs with cable channels. Room service, coffee/tea makers, and hair dryers are also available.

Junior Suite, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$84* Per night/room Aug 16 - Aug 17

Junior Suite, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View, Premium Level

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Pacific Palace Beach Tower Hotel ratings based on 8 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pacific Palace Beach Tower Hotel

Everyone (6) Couples (1)
4 out of 5

Posted by on Feb 19, 2020

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Comment from Hotel Management

Feb 22, 2020 by Assistant General Manager

Dear guest, thank you very much for sending us your survey. We hope you enjoyed your stay and take home memorable memories. Regards, Abril Jiménez

3 out of 5
Check in process is too confusing, there must be check in sign of some sort.

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 19, 2019 by Abril Jiménez

Dear guest, we are sorry about the inconveniences that happened upon during your stay, for us is really important to know our opportunity areas to take the necessary measures in order to provide you an excellent service. Regards, Abril Jiménez Asistente de Gerencia General

2 out of 5
That is was on the beach.... We were hassled upon checking in and told I would have to pay extra for my wife. I refused and had to sneak her in until I was able to address it with the manager the next day. It was straightened out but caused us both additional stress we didn't need. The safe required servicing, the bathroom sink backed up with water everything you ran it, and we lost power for a few hours with no water which was very troublesome. The maid woke us up knocking on our door at 7:45 am mistaking our room and a toilet paper request with some other room... had to insist on a do not disturb hanger for the door. When the maid cleaned our room she left the balcony door unlocked so security was definitely compromised.... I think overall there was way too many issues to micromanage that would ever prompt me back into booking this place ever again.

Posted by on Feb 12, 2019

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4 out of 5

Nice hotel with problems

Pros: Big room, good closet space. Nice bathroom. Excellent food in the restaurants.
Cons: They need to call the police to enforce the noise ordinance at night. They refused to do it when I was there. I know there are noise laws.
Location: Lots of things to see and do. Touristy area. Lots of restaurants.
I would only recommend this hotel if the person stayed in an upper level room on the beach side. There are restaurants across the street from the hotel who start bands playing at 11 pm and they don't stop until 2 am. It was brutal on Wednesday night. Got no sleep, I was on the 8th floor. Demanded to be moved. Got moved to 15th floor but could still hear the music but not as bad. Other people were complaining too.

Posted by on Nov 26, 2017

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Comment from Hotel Management

Jan 7, 2018 by CONCIERGE

Dear family: We thank you for having chosen Hotel Pacific Palace as your resting place. We regret the inconveniences that went through the external noises, we are working to solve those small inconveniences. We appreciate your comments because thanks to them we can identify areas of opportunity. Greetings. Ana Maria Valdes G Concierge

5 out of 5

I would like to go there again.

Most of the staff spoke English. They were all very helpful. The rooms were spacious and clean. They were not elaborate but comfortable and new. My room looked exactly like the picture in Travelocity. The hotel had three restaurants which were very reasonably priced. The restaurants opened right onto the beach. Beautiful view and the beaches were not crowded. Spending a week in Mazatlan was cheaper than spending a week in most of the tourist destinations in the U.S. and an exciting, different experience. I had a wonderful time and want to go back.

Posted by , from St. Louis on May 28, 2017

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2 out of 5
Can't drink tap water and you have to buy all of your water except a bottle when you check in. No hot tub. It was lukewarm. Great location. Nice beach. Great ocean views. Floors smelled bad in hall. Food pretty good in restaurant.

Posted by , from burlingame, california on May 10, 2017

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5 out of 5

Nice hotel

Nice hotel in great location. Stay on higher floors as night clubs are loud at night. Wonderful beach and staff. Will definitely stay here again

Posted by , from north dakota on Mar 9, 2017

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5 out of 5

New tower, modern spacious rooms

Stayed on a Friday night only since other more popular hotels were already booked. Clean, modern hotel with fast elevators(I was on the 15th floor), Would stay again.

Posted by on Aug 1, 2016

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About the Pacific Palace Beach Tower Hotel

Location Av. Camarón Sábalo No. 2601, Mazatlan, SIN 82100

All-inclusive Details

All-inclusive room rates at Pacific Palace Beach Tower Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Pacific Palace Beach Tower Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Pacific Palace Beach Tower Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Public spaces have free WiFi. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Pacific Palace Beach Tower Hotel. Limited free parking is available on a first-come, first-served basis. This 3.5-star Mazatlan hotel is smoke free.

  • 1 building
  • 147 guestrooms or units
  • 15 levels
  • Built in 2016
  • Dining venue
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • In-room childcare (surcharge)
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: General Rafael Buelna Intl. Airport (MZT) (34.1 km / 21.2 mi)
  • Parking: Free self parking

Room Amenities

Pacific Palace Beach Tower Hotel offers 147 air-conditioned accommodations with safes and coffee/tea makers. 42-inch LCD televisions come with cable channels. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers. This Mazatlan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Pacific Palace Beach Tower Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for MXN 150.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 150 and MXN 250 for adults, MXN 100 and MXN 200 for children (approximately)
  • Crib (infant bed) fee: MXN 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Palace Beach Tower Hotel Mazatlan
  • Pacific Palace Beach Tower Mazatlan
  • Pacific Tower Hotel Mazatlan
  • Pacific Palace Beach Tower Hotel Hotel
  • Pacific Palace Beach Tower Hotel Mazatlan
  • Pacific Palace Beach Tower Hotel Hotel Mazatlan

You should know

  • Pool access available from 8 AM to 7:30 PM.
  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.