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Olas Altas Inn Hotel & Spa

3.5-star property
Ave Del Mar No 719, Mazatlan, SIN 1-855-201-7819

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2.3 out of 5
See all 3 Travelocity Reviews

"Nice hotel across from beach. only thing is you can't bring in food or dribks from outside. " More

By a verified traveler on Sun 22 Jul 2018

Points Of Interest

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Hotel Description

Family-friendly 3.5-star hotel near Mazatlan Aquarium

Oceanside stay

Within a 10-minute walk of the hotel, you'll find Playa Norte and Mazatlan Aquarium. Teodoro Mariscal Stadium and La Gran Plaza Mall are also within 2 miles (3 km).

Family-friendly fun

This hotel features a restaurant, an outdoor pool, and a poolside bar. Families will appreciate the children's pool, onsite laundry facilities, and in-room childcare. Relax with a drink at the bar/lounge and enjoy perks like free valet parking and free WiFi.

Free WiFi, satellite TV

The 80 guestrooms have TVs with satellite channels and offer free WiFi and room service. Other amenities include premium bedding, ceiling fans, and safes.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Olas Altas Inn Hotel & Spa ratings based on 3 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Olas Altas Inn Hotel & Spa

Everyone (1) Family (2)
1 out of 5
I liked the location, but they have horrible customer services. I over paid for my stay. I would not go back again

Posted by on Apr 6, 2019

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Comment from Hotel Management

Apr 10, 2019 by Olas Altas Inn Hotel & Spa

Hi, We regret the inconvenience, could you give us information about what you did not like about the service? please to follow up with your comments.

1 out of 5
The location of the property was perfect!!! We were able to watch the parade right from our balcony!! The staff at this hotel was great with the exception of the front desk! They were RUDE, not friendly at all!!! I would never stay there EVER again. We traveled with a party of 25 people and everyone of us had a complaint about the front desk. We were charged $6 dollars and checkout for cups we never used!! It was just terrible

Posted by on Mar 5, 2019

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Comment from Hotel Management

Mar 11, 2019 by Olas Altas Inn Hotel & Spa

We appreciate your comments as they help us to constantly improve our service to have attentive staff and courts who prioritize quality care for our visitors. We will be following up on the situation you are discussing. We wish to give us again the opportunity to serve you in this your house

5 out of 5
Nice hotel across from beach. only thing is you can't bring in food or dribks from outside.

Posted by on Jul 22, 2018

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Comment from Hotel Management

Jul 24, 2018 by Olas Altas Inn Hotel & Spa

Thank you for your commments.

About the Olas Altas Inn Hotel & Spa

Location Ave Del Mar No 719, Mazatlan, SIN 82140

Property Features

Olas Altas Inn Hotel & Spa offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. There's an onsite business center. Spa services, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Olas Altas Inn Hotel & Spa. Free self parking and valet parking are available. This 3.5-star Mazatlan hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 5 levels
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Gift shop
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: General Rafael Buelna Intl. Airport (MZT) (22.6 km / 14 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Olas Altas Inn Hotel & Spa offers 80 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and irons/ironing boards. Beds feature premium bedding. Satellite television is provided. Bathrooms include showers and complimentary toiletries. This Mazatlan hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to noon.

Olas Altas Inn Hotel & Spa has a restaurant serving breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Olas Altas Inn Hotel & Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Noise-free rooms not guaranteed
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 100 and MXN 200 for adults, MXN 100 and MXN 200 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Olas Altas Inn Hotel
  • Olas Altas Inn Hotel Mazatlan
  • Olas Altas Mazatlan
  • Olas Altas
  • Olas Altas Inn & Spa Mazatlan
  • Olas Altas Inn Hotel & Spa Hotel
  • Olas Altas Inn Hotel & Spa Mazatlan
  • Olas Altas Inn Hotel & Spa Hotel Mazatlan

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.