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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5-star property
Ave Ernesto Coppel Campana 201, Mazatlan, SIN 1-855-201-7819
3.8 out of 5
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See all 13 travelocity Reviews

"Love this place! It's a great value and is one of our favorite places to vacation. " More

By a verified traveler on Mon 29 Nov 2021

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Hotel Description

4.5-star beachfront property near Cerritos Beach

Beachside getaway

Your stay at this Cerritos property places you within 3 miles (5 km) of Witches Beach and Cerritos Beach. Mazagua Aquatic Park and Marina Mazatlan Golf Course are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 5 restaurants. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Families will appreciate the children's pool, kid-friendly dining, and supervised childcare.

Free WiFi, kitchenettes

The 378 guestrooms feature well-equipped kitchenettes with refrigerators, stovetops, and microwaves, as well as LED TVs with satellite channels. Other amenities include free WiFi, pillowtop beds, and 24-hour room service.

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$253* Per night/room Jan 27 - Jan 28

Master Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive ratings based on 13 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Everyone (7) Couples (1) Family (3)
5 out of 5
Love this place! It's a great value and is one of our favorite places to vacation.

Posted by on Nov 29, 2021

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Comment from Hotel Management

Nov 30, 2021 by Moisés Vázquez | GSE Manager

Dear Mr. Glen, on behalf of Pueblo Bonito Resorts we are grateful for your review about our service and facilities. We hope we can be your first vacation option for all your coming reservations. Best regards from the staff and management.

2 out of 5
Staff very nice, food delicious. Drinks and beach so so.

Posted by , from AZUSA on Sep 1, 2021

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Comment from Hotel Management

Sep 2, 2021 by Moisés Vázquez/GSE Manager.

Dear Ms. Perez, we appreciate your given rating based in our services about your recent stay in our resort, thanks to your commments we will be able to improve our daily operation and be better every day. We would like to ask you to reconsider and rebook another trip to Pueblo Bonito Emerald Bay, you have my word you will not regret it. Try to touch base with us directly and we will be glad to assist you. Regards.

3 out of 5
The food is great and staff very friendly. Before check in they asked if we were celebrating a special occasion through email. We let them know we were there for a birthday and it was never acknowledged. I was unable to log on to my work since it is an unsecured network; inconvenient but no prob. However for 3 days they led us to believe they could provide us with a secure network because of their business center. Upon check out we found out their business center closed a couple of years ago. The beach is not for swimming very rocky. the pools are beautiful. The staff is wonderful. This was out second visit. It is a good value and Mazatlan's best resort.

Posted by , from California on Sep 9, 2020

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Comment from Hotel Management

Sep 9, 2020 by General Manager

We assure you that your comments and experiences will be shared within the team, and we hope you give us the opportunity to redeem ourselves. We know you have many accommodation options and we hope you continue to choose Pueblo Bonito for your future trips.

5 out of 5
Property grounds and rooms are beautiful, food is good, even at buffet is pretty good. Main pool bar staff Jovani, Sami, and Fabian are awesome and will take good care of you. Activities staff are great fun .. go Jesus! Gina the housekeeper in bldg 22 gives all those special touches that make your stay great. Options to go to sister resort & other restaurants adds some variety also. Kelly's bar is only open 4 nts/week; otherwise property is missing any kind of nite life after pool bar closes. Need more music at the main pool, esp after activities are over. Also, I was not made aware in advance that fiesta nite activities (dancing, music, etc) were cancelled due to "low" tourist season this week, even tho the resort was full. There was only a buffet, so that was disappointing. Lots of fun activities offered off property also however. Overall, loved my stay, would definitely go back, and would recommend property to others .. from single to families and younger to older.

Posted by on Jun 23, 2019

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Comment from Hotel Management

Jun 24, 2019 by Moisés Vázquez.

Dear guest, on behalf of our staff and management at Pueblo Bonito Golf & Spa Resorts we are grateful for your words and your review about our facilities and services. Best regards.

3 out of 5

Posted by on Jun 20, 2019

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Comment from Hotel Management

Jun 20, 2019 by General Manager

Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope we could have another opportunity to meet your expectations of those services you did not like. Best regards.

5 out of 5
Service and place was excellent. Food was delicious and staff were friendly. I just wish it had like a music/dance place/hangout for night time. Everyone goes to bed too early. Trip was overall amazing!!

Posted by on Jun 5, 2019

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Comment from Hotel Management

Jun 5, 2019 by Moises Vazquez.

Dear guest, we thank you for rating our services and facilities on your recent stay in our resort. We hope we can meet your expectations by hosting you once again. Regards.

5 out of 5
only complaint was we missed a day at the resort because of an Alaska had a mechanical problem with our plane in Seattle. We really had a hard time communicating with Travelocity's customer service. We were put on hold for over 45 minutes. We Finally gave up. Then spent about an hour finding the correct phone number to the Resort. So we could cancel our shuttle and let know, we would be a day late. It would been nice, if we could of had a number to call, instead of wasting all that time.

Posted by on May 21, 2019

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Comment from Hotel Management

May 24, 2019 by Moisés Vázquez.

Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope we can meet your expectations once again. Best regards.

4 out of 5
Very quiet and peaceful. Very friendly staff. Only issue was limitations with the all inclusive. Such as having to sign a receipt for each and every meal and bar tab even though it was part of the package. Fridge not stocked with water, soda or beer.

Posted by on Feb 16, 2019

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Comment from Hotel Management

Feb 16, 2019 by Moisés Vázquez.

Dear SmallTownGal, we thank you for taking the time to rate our services and to share your vacation experience through this platform. We are very happy to know that you had a pleasant stay and that our staff did everything possible to make you feel like home. We hope to have the honor to serve you again and be part of your vacation plans many more times. Best regards.

4 out of 5

Bed-fuddled!

Pros: Views!
Cons: Having wine available at all the bars. Californians drink wine!
Location: Not much to do nearby but getting to the various other areas was easy via taxi and/or hotel shuttle.
Overall this property is lovely and the staff is very friendly. Our room was huge and the ocean view was gorgeous. The bed was huge...o.k. not technically! They took two beds and pushed them together. While I applaud the ingenuity it wasn't the comfortable to fall between the two through the course of the evening. Additionally by moving the beds together only one side of the bed had a night stand. I think they did this because they promised us a king bed and they didn't have any available. We overheard 3 ladies saying that they had bed issues as well and one of them was going to have to sleep on a cot/lounge chair. I would recommend the property and would stay again despite the bed situation.

Posted by , from Huntington Beach, CA on Feb 26, 2018

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Comment from Hotel Management

Feb 28, 2018 by Moisés Vázquez.

Dear Teacher, on behalf of our staff we thank you for choosing Pueblo Bonito and for allowing us to be part of this vacation experience, we appreciate your comments regarding our facilities and services, and hope that we will continue to be part of any other of your vacation trips. Best regards.

4 out of 5

It is a beautiful resort.

Pros: The resort was beautiful and very quiet.
Cons: The sidewalks could be wider to accommodate people and golf carts or golf carts need to have a separate roads.
Location: The resort is a 20 minute shuttle ride from town. All tours will pick you up there. We did the "Hauna Zip Line". It was fun.
Saturday is their busy day for arrivals, so except to wait in line to check-in. They do offer beer or water while you wait. The resort is stunning and the landscape is beautiful. The resort has multiple pools. One pool is a adults only. The restaurants were great. The buffet offered an amazing spread. I thought the resort was very quiet. The resort is very large, so depending on where you room is it may be a long walk. They do have golf carts that will pick you up. There is lots of beach to walk. The beach there is not great for children to play on. They do offer a shuttle in to their sister hotel in town. It runs every 30mins and more often when needed. From the sister hotel, you can walk to the everything in the "Golden Zone". I thought the resort was great. I would stay there again.

Posted by , from California on Dec 8, 2016

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About the Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Location Ave Ernesto Coppel Campana 201, Mazatlan, SIN 82110

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and select beverages included
  • Meals and beverages at companion properties
  • Limited gourmet or à la carte dining

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Cooking
  • Dancing
  • Language

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Golf green fees
  • Premium food items
  • Minibar
  • Room service
  • Childcare
  • Spa/beauty facilities and services

  • Dancing classes/lessons included
  • Taxes included
  • Language classes/lessons included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • A la carte or gourmet dining is limited
  • Gratuities included
  • Cooking classes/lessons included
  • Local non-alcoholic beverages and soft drinks included
  • Fitness facilities included
  • Premium food items not included
  • All meals included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Golf green fees not included
  • Spa/beauty facilities and services not included
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Theme parties included
  • Room service not included
  • Minibar not included

Property Features

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. At Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 5 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a spa tub. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Mazatlan property.

  • 378 guestrooms or units
  • 15 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Continental breakfast (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • 1 conference room
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Kitchenette
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers 378 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Accommodations at this 4.5-star property have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Mazatlan property provides complimentary wireless Internet access. 32-inch LED televisions come with premium satellite channels and pay movies. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room kitchenette
  • Pillowtop beds
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 8:00 AM to 11:00 AM.

La Cordeliere - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

The Bistro - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Emerald Grill - Onsite restaurant. Open daily.

Sunset Grill - This poolside bistro specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Deli I and II - This delicatessen serves light fare only. Open daily.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golf driving range on site
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Armonia Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Guests will receive an email from the property 2 weeks prior to arrival with online check in information.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Noise-free rooms not guaranteed
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person (roundtrip)
  • Airport shuttle fee per child: USD 40 (roundtrip)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emerald Bay Pueblo Bonito
  • Emerald Bay Resort
  • Pueblo Bonito Emerald
  • Pueblo Bonito Emerald Bay
  • Pueblo Bonito Emerald Bay Mazatlan
  • Pueblo Bonito Emerald Bay Resort
  • Pueblo Bonito Emerald Bay Resort Mazatlan
  • Pueblo Bonito Resort Emerald Bay
  • Emerald Bay Mazatlan
  • Mazatlan Emerald Bay
  • Pueblo Bonito Emerald Bay Hotel Mazatlan
  • Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
  • Pueblo Bonito Emerald Bay Resort Spa All Inclusive
  • Pueblo Bonito Emerald Bay Resort All Inclusive
  • Pueblo Bonito Emerald Bay All Inclusive Mazatlan
  • Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlan

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is listed in the 2021 Travel + Leisure 500.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.