2/10 Terrible
Tyler
Traveled with partner
Mar 7, 2025
Disliked: Staff & service
I would not suggest booking here. Our flight was delayed so I emailed the property to let them know it would be almost midnight when we arrived. We ended up further delayed and wouldn’t be in until the next morning. I again emailed with an update that it out be about 9:30 in the morning the next day before we got in, but we would want to check into our room then. I was still worried so at 1:21in the morning I called the hotel and spoke to a person. They said they’d received my email and it was no problem. They also told me that we’d still have to pay for the room that night. When we arrived the next morning at 10:30 we were told there was no king size room for us. At this point we’d been travelling for 24 hours and wanted to freshen up for a hockey game we were going to in an hour. I asked how this happened as we paid for the room the night before…it was our room. I asked for a manager and got an extremely unhelpful blond woman. I showed her proof on my phone that I’d called to update them…along with 2 emails (that are saved on Expedia). She said too bad, we don’t have a room. They put us in a double room until they got a room for us and this room had half a tub full of water when we got to it as it had a steady leak. Because we’d booked through Expedia they washed their hands of us. They should not sell rooms through Expedia if they are going to treat people this way. I would never suggest this hotel to anyone. Very disappointing as we usually love Mariott’s.
Tyler
Stayed 2 nights in Mar 2025