8/10 Good
Peter N., Los Angeles, CA, USA
Oct 14, 2024
Liked: Cleanliness
Good apartment, poor communication
Nice apartment, good location in the diverse, multiethnic Lavapies neighborhood. Barking dogs & very late night trash collection sometimes made it noisy, so had to keep windows closed. Biggest issue is the lack of communications with Madflats management. Filling out an online form before arrival had many issues uploading documents; we were not provided a correct wifi password until we were able to reach them by phone. There was no set of instructions in the apartment about what to do with trash, what to do when we left, how to use the TV, washer/dryer, and other equipment. We messaged them & after 48 hours later were told about a box hidden in a hard to reach shelf in a closet with manuals for the appliances. Never heard from management what the 5 keys left on the table were for. Never heard from them when we left after 12 days of renting the place. (In contrast, Genteel Home apartments provided an online manual of instructions, helpful tips, and regulations for the place we rented from them in another city & they immediately returned a call even on a Sunday!)
Some minor improvements needed (cooking pans are in bad shape, dining chairs need to be replaced - very uncomfortable - paper towels & other basic kitchen supplies would be useful, nothing is provided, but a supermarket is really close).
Peter N.
Stayed 12 nights in Sep 2024