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Petit Palace Chueca

3-star property
Calle de Hortaleza 3, Madrid, Madrid 1-855-201-7819
3.9 out of 5
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See all 13 travelocity Reviews

"Friendly staff, very clear, and anexcellent location. Our stay there was excellent from check-in til we checked out. Special thank you to Laura, at th ... " More

By a verified traveler on Fri 19 Apr 2019

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Hotel Description

3-star Beaux Arts hotel near Gran Via

Heart of Madrid

With a stay at this Madrid Centro hotel, you'll be steps from Casino Gran Via and Gran Via. Telefonica Building and Fuencarral Market are also within half a mile (1 km).

Round-the-clock service

Free WiFi in public areas, dry cleaning, and luggage storage are available at this hotel. If you want to take your pet along, this pet-friendly property offers everything you'll need for your pet including food and water bowls. A business center, laundry facilities, and concierge services are also on offer.

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$166* Per night/room May 5 - May 6

Quadruple Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Double Room, Terrace

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Petit Palace Chueca ratings based on 13 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Petit Palace Chueca

Everyone (3) Family (2)
3 out of 5

Posted by , from moreno valley on Jan 4, 2023

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Comment from Hotel Management

Nov 7, 2023 by Isabel Rodríguez, Host.

Estimado Nestor:Muchas gracias por habernos escogido para su estancia en Madrid y por su feedback.Sentimos que su experiencia no haya resultado aquella que nos habría gustado, y tendremos en cuenta su comentario para mejorar en todo aquello que esté en nuestra mano. Atentamente,Isabel Rodríguez, Host.

5 out of 5
Excellent

Posted by on May 10, 2022

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Comment from Hotel Management

May 12, 2022 by Trinidad López. Experience Manager.

Dear Allein; thank you for being so nice with us, we are happy to know we were part of a nice experience and that you remind is with so much love. We do hope to be able to welcome you back very soon!

1 out of 5
La habitación era muy pequeña y olía mal. Era una habitación familiar pero no podemos movernos dentro de la habitación

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 1, 2019 by Esther Manzano - Experience Manager

Estimado huésped, Muchas gracias por dedicarnos unos minutos y hacernos llegar la valoración de su estancia. Todas las opiniones de nuestros huéspedes nos son de gran ayuda en nuestro afán de mejora continúa. Nos hubiera gustado que disfrutase de una estancia más satisfactoria pues para todos nosotros no hay nada más importante que el bienestar y satisfacción de nuestros huéspedes. Para futuras estancias, recuerde que estamos 24 horas en recepción para poder subsanar cualquier inconveniente que surja durante sus días con nosotros. Quedamos a su disposición. Un saludo. Esther Manzano - Experience Manager

2 out of 5

Posted by on May 11, 2019

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Comment from Hotel Management

May 15, 2019 by Esther Manzano - Experience Manager

Estimado huésped, Muchas gracias por dedicarnos unos minutos y hacernos llegar su valoración. Nos hubiera gustado que disfrutasen de una estancia más satisfactoria pues cada día nos levantamos con la ilusión de que nuestros huéspedes puedan disfrutar de una estancia memorable. Le agradeceríamos si pudiese ampliarnos cualquier información adicional que nos permita detectar cualquier problema incipiente y así subsanarlo sin demora. Quedamos a su disposición. Un saludo. Esther Manzano - Experience Manager

5 out of 5
Friendly staff, very clear, and anexcellent location. Our stay there was excellent from check-in til we checked out. Special thank you to Laura, at the front desk, for all her help.

Posted by , from Bell, California on Apr 19, 2019

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Comment from Hotel Management

Apr 22, 2019 by Esther Manzano - Experience Manager

Dear J, Thank you so much for choosing us for your stay in Madrid and for sharing your great comments. It is a pleasure to know that you enjoyed a perfect Petit Palace Experience. Thank you so much for highlighting our customer service and, especially the provide by our colleague Laura. I will transmit her your words and I am sure that will be an extra motivation to continue creating memorable experience to our guest. Looking forward to welcoming you soon. Best Regards, Esther Manzano - Experience Manager

4 out of 5

This hotel was a very good value, and a pleasant place to stay.

Pros: Close restaurants, Free Internet, Quiet, great location
Cons: no breakfast
The challenge to staying at this hotel was finding it with a rental car and a city map - it took us two hours of circling the city. I highly recommend NOT renting a car. Driving in the city is maddening at best, and parking is terribly expensive. The hotel was a cool, funky combination of old and new, i.e., elevator next to old marble staircase. The location was terrific (many, many great things within walking distance) and the staff was very pleasant. They rolled an extra bed in so that we could sleep three, and the cost (especially considering that Madrid is a major metropolis) was very reasonable. I definitely recommend this hotel.

Posted by , from Rural Route 2, Rushford Village, MN 55971, USA on Sep 5, 2012

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4 out of 5

Central Location/Clean Rooms/Helpful Staff/Reasonible Price

Pros: Close restaurants, Free Internet, close to everything
Cons: a little noisy but thats the trade off
This hotel is a small but very well located place to stay... right off the Grand Via within 300 feet of the Metro stop. Staff was very helpful and the rooms although small, were clean and comfortable. Wouldn’t stay here with a large family but for a single or couple you would be hard pressed to find a better overall value.

Posted by , from SF, CA on Nov 29, 2011

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4 out of 5

it was a good stay overall

Pros: Free Internet
the internet was really slow but for the price i paid it was good overall the first room they put me in was not clean but they moved me to a better room which was decent i recommend that hotel overall

Posted by , from Los Angeles, CA, USA on Nov 15, 2011

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4 out of 5

Paying for location

Pros: Free Internet
This hotel was very clean, but the elevator barely fits two people, so getting the bags upstairs was a bit of a hassle. The location is amazing, around the corner from Gran via metro stop and walking distance from puerta del sol and plaza mayor. The room is small but modern looking. My main complaint about the room was that the bathroom door is just a sliding glass door leaving very little privacy. Breakfast is good but pricey.

Posted by , from New York, NY, USA on Nov 15, 2011

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5 out of 5

Perfect hotel w/the perfect location and super staff. Everyone spoke English and were very patient and helpful w/us.

Pros: Close restaurants, Free Internet, Quiet
My husband and I with our two teenage boys fit perfectly in the room. The bunk beds were perfect for the boys and the room had enough space for what we needed. The hotels location was great. You can catch the metro to Gran Via straight from the hotel or catch a shuttle from the airport for $47 euros. Mcdonalds and Starbucks are a few steps away and the shopping is FABULOUS! Best way to get around town is the tour bus (2-day ticket) then we learned the metro was cheaper and easy. We found the local grocery store called DIA around the corner and saved on a few meals. Its expensive w/two teenagers! I highly suggest this hotel to anyone and can't wait to go back!

Posted by , from Greenville, NC on Aug 21, 2011

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About the Petit Palace Chueca

Location Calle de Hortaleza 3, Madrid, Madrid 28004

Property Features

Public spaces have free WiFi and wired Internet. You'll find a business center on site. Tour/ticket assistance, multilingual staff, and concierge services are also featured at Petit Palace Chueca. This 3-star Madrid hotel is smoke free.

  • 1 building
  • 58 guestrooms or units
  • 5 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Madrid Recoletos Station (1.3 km / 0.8 mi)
  • Metro station: Gran Via Station (0.1 km / 0.1 mi)

Room Amenities

Petit Palace Chueca offers 58 air-conditioned accommodations with laptop-compatible safes and hair dryers. 26-inch flat-screen televisions come with digital channels. Bathrooms include showers and complimentary toiletries. This Madrid hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include complimentary bicycles.

  • Free bicycles on site

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: EUR 25 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers central heating or air conditioning, depending on the season.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14 for adults and EUR 14 for children
  • Nearby parking fee: EUR 30 per day (2625 ft away)
  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Ducal Chueca
  • Hotel Petit Palace Chueca Madrid
  • Hotel Petit Palace Ducal Plus
  • Petit Ducal Chueca
  • Petit Palace Ducal Chueca Plus
  • Petit Palace Ducal Plus
  • Hotel Petit Palace Ducal Chueca Plus Madrid
  • Petit Palace Ducal Chueca Plus Madrid
  • Hotel Petit Palace Ducal Chueca Madrid
  • Petit Palace Ducal Chueca Madrid
  • Petit Palace Ducal Chueca
  • Petit Palace Chueca Madrid
  • Petit Palace Chueca
  • Petit Palace Chueca Hotel Madrid
  • Petit Palace Chueca Hotel
  • Hotel Petit Palace Ducal Chueca Plus
  • Hotel Petit Palace Chueca
  • Hotel Petit Palace Ducal Chueca
  • Petit Palace Chueca Hotel
  • Petit Palace Chueca Madrid
  • Petit Palace Chueca Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.