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4.4 out of 5

"Property is excellent. Near business district. 10 Minutes by cab to all tourist attract. Out of tourist traps. Nice restaurants to walk to that locals ... " More

By a verified traveler on Wed 11 Sep 2019

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Hotel Description

Family-friendly 5-star hotel near El Retiro Park

City center retreat

With a stay at this Chamberi hotel, you'll be within half a mile (1 km) of Sorolla Museum and 2 miles (3 km) of Santiago Bernabeu Stadium. El Retiro Park and Thyssen-Bornemisza National Museum are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. WiFi in public areas is free.

Free Internet, flat-screen TVs

The 302 soundproofed guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. Other amenities include minibars, Egyptian cotton sheets, and flat-screen TVs with satellite channels.

Deluxe Room (Double)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$242* Per night/room Nov 1 - Nov 2

Junior Suite

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Club Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Room, 2 Twin Beds, Accessible (Wheelchair)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Premium Suite

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

InterContinental Madrid ratings based on 9 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for InterContinental Madrid

Couples (1) Family (1)
5 out of 5
Property is excellent. Near business district. 10 Minutes by cab to all tourist attract. Out of tourist traps. Nice restaurants to walk to that locals attend.

Posted by on Sep 11, 2019

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Comment from Hotel Management

Sep 11, 2019 by jcc

Dear Anonymous, Please let me thank you for your review. We are happy to read that you enjoyed your stay and specially the location . We all look forward to welcoming you back soon. Sincerely, Paloma Martínez General Manager

5 out of 5

Good luxury hotel for business or pleasure

Pros: Quiet
Cons: No free Internet
Three couples stayed there for a few nights during April while touring Madrid. We learned the subway and bus to get to the museums. At check-in were offered "concierge" service for an extra fee and took it. Includes breakfast and use of lounge with beverages and snacks. That turned out to be a good thing as breakfast upstairs was more peaceful than the busy dining room. There are lots of business meetings at this hotel, and soccer guests. We enjoyed the lounge to have a place to socialize after a day out. Computers were available, and newspapers. Our room was perfectly fine.

Posted by , from Mount Gretna, PA on May 15, 2012

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5 out of 5

First class experience

Pros: Close restaurants, Quiet
Loved the hotel. Staff was very helpful in every area. The food was excellent (not cheap). I would definitely stay their again. The staff made you feel like your were family.

Posted by , from Montgomery, AL, USA on Jan 12, 2012

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4 out of 5

Nice location

Pros: Quiet
Cons: No free Internet
We had 2 rooms and it was good location and comfortable

Posted by , from Hartland, Wisconcin, US on Apr 13, 2011

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4 out of 5

High Quality

Pros: Free Internet, Quiet
I think all Intercontinental properties are top-of-the-line and this one is no different. Although it is near a subway station it is located in what I would characterize as the financial district of Madrid. Beautiful buildings and located on a majestic avenue, but to see the tourist spots, you've got to take the subway. There is a nice quiet residential area just behind the hotel which has small restaurants and grocery stores for your convenience. One thing I would say is that they use a computerized mini-bar so that removal of any items from the room refrigerator, whether consumed or not adds a charge to your bill. We purchased some juices at the local grocery and removed the bottled water from the refrigerator overnight. But we didn't know that we would pay a couple of Euro for each removal and replacement. (I deliberately chose the water bottles because they wouldn't go bad sitting on the desk overnight). And although the desk clerk waived our additional (E600!) fee for the continuous removal and replacement of these items, I think a much clearer warning to guests regarding this system would be helpful on the front of the refrigerator. But otherwise this is a fantastic hotel, very high-end, luxurious, etc. Would definitely stay again.

Posted by , from Washington, DC on Feb 8, 2011

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5 out of 5

Very nice hotel.

Pros: Close restaurants, Quiet
Stayed two nights in the end of May 2010 on a trip back to Europe. The hotel is top class in a great location. Very professional staff, very good service. The hotels restaurant El Jardin is a must, but there are also plenty of good restaurants within walking distance in case you want to go out for a meal. This is a top class hotel, expensive, but you get what you pay for. Will stay there again if I´m back in Madrid.

Posted by , from Dominican Republic on Feb 8, 2011

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5 out of 5

Amazing stay..best ive had in a long time

I stayed at the Intertcontintal In may of 2009. My standards were beyond exceeded. It was extremely clean and the staff was friendly. The concierge was very incidetful when it comes to what to do in the city and you can book the tours there and the bus comes and picks you up at the hotel. The room was beautiful and very roomy for a europena hotel. Ask for a room with a balconey. Great deal! Room service was great although it was very pricy. The breakfast buffett was outstanding. Everything was fresh and clean. A+ Your very close to plaza mayor if you take a cab its 7 mins. Not bad. The beds in the room were very comfy and clean. I joined the intercontinetal club just because my stay here was so great. A++

Posted by on Aug 11, 2009

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3 out of 5

The Hotel experience DID NOT meet my standards

I think the whole experience at this location was ok..., the hotel looks like it is, a five star category, but the service was terrible, over all. I think I would have been treated better in a three star Hotel than here. Their staff made me feel like they were doing me a favor by staying there, from the front-desk staff to housekeeping members. Although I have to admit that, the rooms were extremely clean. The concierge/front desk staff was not very knowledgeable about what to do and see in the city so I found all the information I needed on my own. The food was too pricey and terrible, bread and pastries were not fresh, so was the meat. Everything tasted like it was a week old, truly. This was not the first time I stayed in an Intercontinental Hotel and I expected a lot from this location, what went wrong? The country, perhaps, or was just me? Anyhow, because of the dreadful experience, I certainly wont stay at any of the Intercontinental Hotel chain anymore;(

Posted by on Jan 2, 2008

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4 out of 5

Room service extremely expansive, The consergies excelentes

The room small, very clean, very good room service fast, the location is very good, very expensive the food and drinks

Posted by on Sep 23, 2007

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Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and limo/town car service are available. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 17829 square feet (1657 square meters) and includes a conference center. A health club, spa services, and a terrace are also featured at the luxury InterContinental Madrid. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Madrid hotel is smoke free.

  • 1 building
  • 302 guestrooms or units
  • 7 levels
  • 17829 sq ft of conference space
  • 1657 sq m of conference space
  • Built in 1953
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Madrid Recoletos Station (1.8 km / 1.1 mi)
  • Metro station: Gregorio Maranon Station (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

InterContinental Madrid offers 302 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, slippers, bidets, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Egyptian cotton linens
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

El Jardin Restaurant - Overlooking the garden, this fine-dining restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Casino nearby
  • Golfing nearby
  • Health or beauty spa nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include sports massages, Thai massages, facials, and body treatments.

  • Sports massage
  • Body treatments
  • Facial treatments
  • Thai massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 55.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: EUR 40 per pet, per night, plus a deposit of EUR 250 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 18 lbs)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards, and cash

This property uses wind and solar energy, plus eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards, and cash. This property uses wind and solar energy, plus eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and Clean Promise (IHG).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually-wrapped food options are available through room service
  • Renewable energy source - solar
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Renewable energy source - wind

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 35.20 for adults and EUR 17.6 for children (approximately)
  • Covered self parking fee: EUR 30 per night
  • Covered valet parking fee: EUR 30 per night
  • Pet deposit: EUR 250 per stay
  • Pet fee: EUR 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: EUR 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Hotel Madrid
  • InterContinental Madrid
  • Madrid InterContinental
  • Intercontinental Madrid Hotel Madrid
  • InterContinental Madrid Hotel
  • InterContinental Madrid Hotel
  • InterContinental Madrid Madrid
  • InterContinental Madrid Hotel Madrid
  • InterContinental Madrid an IHG Hotel

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.