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"Bed was a bit soft for my liking but ruin was spacious and clean. Plenty of restaurants and shopping mall close " More

By a verified traveler on Mon 10 Aug 2015

Hotel Description

3.5-star hotel near East Towne Mall

In shopping district

You'll be within half a mile (1 km) of East Towne Mall and 2 miles (3 km) of Madison Area Technical College with a stay here. Also, American Center is within 3 miles (5 km) and Olbrich Botanical Gardens is within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 11 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the fitness center and perks like free self parking and a free area shuttle.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 226 guestrooms also offer free WiFi and flat-screen TVs. Other amenities include room service, coffee/tea makers, and pillow menus.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$85* Per night/room Sep 2 - Sep 3

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, Accessible, Bathtub (Mobility)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Crowne Plaza Hotel Madison ratings based on 24 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Hotel Madison

Everyone (5) Couples (1) Family (5)
3 out of 5
The hotel was a little outdated and run down for the price. Expected a little bit more.

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 11, 2019 by Madison GM

Thank you for sharing your experience, we appreciate the opportunity to apologize for not meeting your expectations. We have been undergoing a hotel refresh and have completed some of the hotels public space. We hope that you will provide us with another opportunity to provide you with exceptional services.

3 out of 5
Furniture in bad shape, bolt on door not working, a/c control didn’t work, shower curtain only half width of tub. Staff very friendly

Posted by on Jun 11, 2019

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Comment from Hotel Management

Jun 11, 2019 by Madison GM

Dear Guest, Thank you for sharing your guest room experience, we appreciate the feedback. We hope this did not inconvenience your stay with us. We appreciate the kind word on our staff and look forward to inviting you back soon. Safe Travels

4 out of 5
It was a nice hotel, a little outdated,toilet needed to be replaced with a water saver one, could use some new paint on walls. But very nice and quiet and a very friendly staff.

Posted by on Mar 3, 2019

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Comment from Hotel Management

Mar 4, 2019 by Michelle W.

Dear Anonymous, Thank you for taking the time to leave a 4 out of 5 star review from your recent stay. I am delighted to hear you enjoyed your visit and our friendly staff was able to meet your needs. We agree the hotel is ready for a refresher, and we are very eager for the major renovation to start later this year. We hope you will consider staying with us again to see the wonderful changes that are to come! Kindest Regards, Michelle W.

3 out of 5

Common area good, Guest Rooms Need Update

Pros: Pool and game area were well maintained.
Cons: Everything looked pretty worn out in this hotel overall.
Location: Right across from East Town Mall.
We stayed over night at this hotel with 2 young kids (6 and 8), so we were mainly focused on a good pool/game area/relaxation place when not in the room. Since we spent the majority of the time in the pool and game area (which had a TON of chlorine, but overall seemed clean), it was a good stay overall, but the guest room was disappointing. The wallpaper was peeling off, and the bathroom looked like it hadn't been updated in about 10 years. This made the room feel dirty and not well cleaned--the shower had multiple cracks in the grout and lots of patch jobs which made it look like it was a breeding ground for mold/mildew. We woke up with a bad allergy symptoms, and were pretty ready to leave.

Posted by , from Illinois on Apr 4, 2017

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3 out of 5

Not very well maintained.

Our room was adequate. The window was very dirty, both inside and outside and there were signs of water damage in many areas of this hotel, both in our room and in the common areas. It appeared that at times, only one of the three elevators was allowed to be in operation at any given time. Energy conservation method? Inconvienient to us. Staff was very friendly.

Posted by , from S. on May 17, 2016

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Comment from Hotel Management

May 18, 2016 by Kthomas

Dear guest, I am sorry you had a poor experience at our hotel. Please know this is not our usual standard of business. I hope you will try us again when next in the Madison area. Have a great day.

2 out of 5

Expensive and disappointing

Pros: The lobby was nice.
We booked this hotel for a badger football game. The location was a ways from the campus, but thought it would due. The room we booked was a king suite. It did not have the advertised basic amenities, such as a refrigerator and blow dryer. Additionally, the tub drain did not work and there was only one small waste basket in the room. The hotel did not offer any type of compensation in return. Will never book here again.

Posted by on Sep 28, 2015

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Comment from Hotel Management

Oct 8, 2015 by GM

Thank you very much for your valued feedback. We take every guest concern and or issue very seriously and will do whatever it takes to regain your confidence in us. Please contact me directly by dialing 608-244-4703 Extension 191. GM

4 out of 5

Close to shopping

Bed was a bit soft for my liking but ruin was spacious and clean. Plenty of restaurants and shopping mall close

Posted by , from ft.Wayne on Aug 10, 2015

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Comment from Hotel Management

Oct 8, 2015 by GM

Dear Valued Guest, Thank you for your valued feedback. We are pleased that you selected the Crowne Plaza Madison for your hotel needs. We welcome you back to visit us again should your travel plans bring you to the Madison area. Enjoy your day!

4 out of 5

Airventure Crash Pad

Pros: Very comfortable nice hotel that is very convenient to get to.
Cons: The toilet smelled which lingered into the room. It wasn't overwhelming but was noticeable.
We made a decision to drive up for Airventure in Oshkosh and this was the best price for the quality of hotel. We only stayed two nights but the hour and a half trip to Oshkosh and back was worth it compared to camping or staying at a Super 8 only 20 minutes closer. The hotel is nice and comfortable. Our only complaint was that the toilet smelled and that smell lingered into the room at times.

Posted by , from Iowa on Jul 29, 2015

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Comment from Hotel Management

Oct 8, 2015 by GM

Dear Valued Guest, Thank you for your valued feedback. We are pleased that you selected the Crowne Plaza Madison for your hotel needs. We welcome you back to visit us again should your travel plans bring you to the Madison area. Enjoy your day!

5 out of 5

Very nice hotel - good location!

Excellent staff, pool, bar & room. However, they need a bigger TV over the fireplace in the bar area. Can't enjoy sports on a 32" TV from 25 feet. Overall, highly recommended!!

Posted by , from Ann Arbor, MI on Mar 24, 2015

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Comment from Hotel Management

Oct 8, 2015 by GM

Dear Valued Guest, Thank you for your valued feedback. We are pleased that you selected the Crowne Plaza Madison for your hotel needs. We welcome you back to visit us again should your travel plans bring you to the Madison area. Enjoy your day!

4 out of 5

A good property in a great location

Pros: Close restaurants, Free Internet, Quiet
While my room was not as modern as other Crowne Plaza properties where I have stayed, it was clean and comfortable. The hotel is located across the avenue from a mall / shopping area with many restaurant choices. Shopping, dining, and much more is all within walking distance.

Posted by , from Midwest on Oct 29, 2012

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About the Crowne Plaza Hotel Madison

Location 4402 E Washington Ave, Madison, WI 53704

Property Features

Crowne Plaza Hotel Madison offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. An arcade/game room, multilingual staff, and concierge services are also featured at the business-friendly Crowne Plaza Hotel Madison. An area shuttle within 3 mi and a roundtrip airport shuttle (available 24 hours) are free. Free self parking is available. This 3.5-star Madison hotel is smoke free.

  • 1 building
  • 226 guestrooms or units
  • 6 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Arcade/game room
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Madison, WI (MSN-Dane County Regional) (6 km / 3.7 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 3 mi, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Crowne Plaza Hotel Madison offers 226 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs and complimentary toiletries. This Madison hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and refrigerators can be requested.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Coffee maker
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Prairie Cafe - This restaurant specializes in American cuisine and serves breakfast only.

Growlers Bar and Grille - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 25.00 per pet, per night, plus a deposit of USD 25.00 per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12.95 per person (approximately)
  • Pet deposit: USD 25.00 per night
  • Pet fee: USD 25.00 per pet, per night
  • Late check-out fee: USD 50.00 (subject to availability)
  • Refrigerator fee: USD 20.00 per night
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Madison
  • Crowne Plaza Madison
  • Madison Crowne Plaza

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.