Skip to main content
Beginning of main content

Enter dates to see availability

5.0 out of 5

"We had a beautiful room with large patio overlooking Lake Lucerne, Mt. Pilatus and snow covered mountains. It couldn't have been nicer. We were surp ... " More

By a verified traveler on Tue 14 Jul 2015

Hotel Description

5-star luxury hotel near Lake Side Promenade

Central Lucerne getaway

Your stay at this Lucerne hotel places you within a 10-minute walk of Lake Side Promenade and Loewenplatz. Saint Peters Church and Chapel Bridge are also within 2 miles (3 km).

Luxury amenities

A full-service spa, a 24-hour fitness center, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. You'll appreciate the a rooftop terrace, bar/lounge, and snack bar/deli.

Free WiFi, flat-screen TVs

The 129 soundproofed guestrooms offer free WiFi and 24-hour room service. Flat-screen TVs come with satellite channels, and other amenities include free minibar items and free newspapers.

Palace Luzern ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Palace Luzern

Everyone (1)
5 out of 5

Centrally located on beautiful Lake Lucerne

Pros: Location, views, friendly and helpful staff and central location. The hotel is close to the train station, great shopping and many sites within area.
Cons: Nothing.
Location: Within walking distance of downtown and old town as well as their transportation museum that includes the history and making of chocolate.
We had a beautiful room with large patio overlooking Lake Lucerne, Mt. Pilatus and snow covered mountains. It couldn't have been nicer. We were surprised to enjoy Lucerne's annual summer celebration while there, which included an outstanding firework display. There are two restaurants at the hotel. We enjoyed the restaurants and room service for breakfast served on our outdoor patio. We spent 4 nights and would love to go back.

Posted by , from San Rafael, CA on Jul 14, 2015

Was this review helpful to you?
Comment from Hotel Management

Jan 13, 2016 by Raymond Hunziker

Thank you for your feedback!

Property Features

Palace Luzern offers its guests a full-service spa, a sauna, and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. A rooftop terrace, spa services, and a library are also featured at the luxury Palace Luzern. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Lucerne hotel.

  • 1 building
  • 129 guestrooms or units
  • 6 levels
  • Built in 1906
  • Dining venue
  • Bar or lounge
  • Deli
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Zurich (ZRH) (67.4 km / 41.9 mi)
  • Train station: Lucerne Station (1.3 km / 0.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Palace Luzern offers 129 accommodations with free minibar items and safes. Each accommodation is individually decorated. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Restaurant Marlin - Overlooking the garden, this restaurant specializes in seafood and serves lunch and dinner. Reservations are required.

Les Artistes - This restaurant serves breakfast only.

PALACE Bar & Living Room - This piano bar serves light fare only.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals on site
  • Kayaking nearby

Spa Services

PALACE Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Sauna in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages
  • Ayurvedic treatments

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 75.00 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CHF 45 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.40 per person, per night. This tax does not apply to children under 12 years of age.
  • Resort fee: CHF 4.00 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CHF 40 for adults and CHF 20 for children (approximately)
  • Airport shuttle fee: CHF 300 per vehicle (roundtrip)
  • Valet parking fee: CHF 35 per night
  • Nearby parking fee: CHF 35 per night
  • Pet fee: CHF 45 per pet, per night
  • A television is available for an additional fee
  • Rollaway bed fee: CHF 75.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Luzern Palace
  • Palace Luzern
  • Palace Luzern Hotel
  • Palace Luzern Hotel Lucerne
  • Palace Luzern Lucerne
  • Palace Luzern Hotel
  • Palace Luzern Lucerne
  • Palace Luzern Hotel Lucerne

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.

url importing https://www.travelocity.com/Lucerne-Hotels-Palace-Luzern.h18270-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.