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MainStay Suites Louisville Jeffersontown

2.5-star property
11762 Commonwealth Dr, Louisville, KY 1-855-201-7819
4.2 out of 5
Very good!
See all 9 travelocity Reviews

"The staff was fantastic! The bed was a little old but over all everything about my experience was good. I would stay there again if I was in the area. ... " More

By a verified traveler on Mon 29 Jun 2020

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Hotel Description

Enjoy free breakfast at this Louisville hotel

In Louisville

Within 2 miles (3 km) of this Louisville hotel, you'll find Southeast Christian Church and Skyview Park. Also, Hunnington Place Shopping Center is within 3 miles (5 km) and E.P. Tom Sawyer State Park is within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. There's a gym on site, and a 24-hour front desk and a picnic area are also provided.

Free WiFi, kitchenettes

The 76 guestrooms feature well-equipped kitchenettes with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, coffee/tea makers, and TVs with cable channels. Weekly housekeeping is available.

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$76* Per night/room Oct 30 - Oct 31

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

MainStay Suites Louisville Jeffersontown ratings based on 9 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for MainStay Suites Louisville Jeffersontown

Everyone (7) Couples (1) Family (1)
4 out of 5
The staff was fantastic! The bed was a little old but over all everything about my experience was good. I would stay there again if I was in the area.

Posted by , from Knoxville on Jun 29, 2020

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Comment from Hotel Management

Jun 30, 2020 by Quanita R.

Thank you for your comments! I will be sure to share them with the staff. We look forward to having you stay with us again.

3 out of 5
The rooms were clean and nice. Only the toilet wasnt flushing properly. The lady at check in looked loke she was just at home in her livingroom. Tank top stomach out. Then i refused to give her my email because i didnt want to receive any solicitations and i believe that made her upset (dont know why) but after that she literally just handed me the keys and said "here are your keys you will get a reciept through Expedia". Really. Now my reservations were not even made through Expedia but I just left it as she said. Got up to the 3rd floor looking for the room which I saw said 300. We walked and walked even to the end of the hall then went through another pathway to yet ANOTHER HALL and at the VERY END found 300. Mind you my reservations said Accessible room which are usually close to the elevators and the parking lotwhen we got in (late at night) were just about empty so we knew they wasn't full. I requested this because my 70 year old mother cannot walk far distances. She literally was about to collapse by the we got to the room!! By that time it would'nt have made ANY sense to walk ALL the way back to request a new room so we just stayed. The room itself was great only the toilet wasnt flushing propperly other than that no complaints there. But front desk service was horrible. 1st impressions are lasting impressions and that clerk completely turned me off. Will not return.

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 28, 2019 by Q Rice

I apologize for the inconvenience of having the room so far away from the elevator. Your reservation was for a one bedroom suite and the majority of this specific room type is located furthest from the elevator. If you had been able to make the reservation for the only handicap accessible one bedroom we would have put you in there but it had already been reserved by another guest and was not available when you checked in. We will talk to the associate who checked you in about the issues you mentioned. We will also look into the issue with the toilet. Thank you for your feedback.

5 out of 5

Posted by on May 27, 2019

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Comment from Hotel Management

May 29, 2019 by Q Rice

Thank you for staying with us!

4 out of 5
The wifi was not working properly, but the front desk attendant did not offer any assistance, but instead blamed it on my phone, which was a total cop out.

Posted by on Feb 10, 2019

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Comment from Hotel Management

Feb 19, 2019 by Guest Services

We apologize for the difficulty in connecting to the Wifi. We've had no reported issues with our Wifi and have multiple routers throughout the hotel to ensure a strong signal. Many of the newer mobile devices and web browsers give a security warning that must be manually bypassed when trying to connect to an unfamiliar network. Our front desk staff is not trained in tech support for mobile devices, however, all rooms have a placard on the work desk with a 1-800 support number to reach an agent will be happy to help you trouble shoot your device and get connected to the hotel wifi. Beyond this issue we hope you had a pleasant stay and hope to see you again in the future.

5 out of 5
It was a roomy room (handicapped accessible, though not requested) with kitchenette. The breakfast area was cozy. The food was average but I was able to stick to my Whole 30 plan with scrambled eggs and bacon.

Posted by , from Indiana on Nov 19, 2018

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Comment from Hotel Management

Nov 22, 2018 by Q Rice

All of our rooms are spacious featuring a Queen bed and a partial kitchen with full-sized refrigerator. We do offer a complimentary breakfast buffet every morning, I'm glad you were able to eat with your specific diet plan.

5 out of 5

Very warm welcome by Hotel Desk Manager.

Pros: Very Clean Room and Hotel
Staff very helpful and Kind. Easy accessable location. Plenty of places to eat nearby.

Posted by , from Louisville Kentucky on Nov 14, 2017

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Comment from Hotel Management

Nov 19, 2017 by Q. Rice

Thank you for the kind words and that our staff was very helpful and kind. We are easy to access right off Hwy 64 and Blankenbaker Parkway and there are plenty of restaurants close by to choose from. We hope you choose to stay with again in the future. Quanita Rice Wyndham Rewards Ambassador Hawthorn Suites by Wyndham Louisville Jeffersontown

4 out of 5

Would certainly stay again. Good value.

Pros: convenient, stove and microwave
Cons: bathroom shower a bit dated and need some minor repair/touchups
Good value for the price. Close to other things. Stayed the weekend but it appears that there are some nice manager's specials (free food) during the week.

Posted by , from Reynoldsburg, OH on Mar 21, 2017

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Comment from Hotel Management

Mar 26, 2017 by Cris C, Guest Services

We agree with you that we offer a good value for the price. You are correct, in addition to the complimentary hot breakfast we offer a free dinner reception 4 nights weekly, Mon-Thurs 5p-7p. We're so pleased to hear that you "would certainly stay again."

4 out of 5

Good hotel, many staff were excellent.

Pros: The team members. The offer of food in the PM on Mon-Wed was a helpful addition.
Cons: Temp control n the rooms. Breakfast was adequate but bland.
Breakfast was adequate. Room very comfortable except the temp control was variable. Several team members showed excellent customer service skills of friendly smiles on meeting in the halls, helpful attitudes.

Posted by on Jan 16, 2016

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4 out of 5

Nice hotel, to loud in our room though.

Would absolutely stay again. I will just request not to be near the kitchen and laundry facilities, way to loud.

Posted by on Sep 14, 2015

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About the MainStay Suites Louisville Jeffersontown

Location 11762 Commonwealth Dr, Louisville, KY 40299

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. A fitness center, barbecue grills, and a vending machine are also featured at the business-friendly MainStay Suites Louisville Jeffersontown. Free self parking is available. This Louisville hotel is smoke free.

  • 76 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

MainStay Suites Louisville Jeffersontown offers 76 accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchenette
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 10 per accommodation, per night (maximum USD 150 per stay), plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 10 per accommodation, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hawthorn Suites Louisville
  • Hawthorn Suites Wyndham Jeffersontown
  • Hawthorn Suites Wyndham Jeffersontown Aparthotel
  • Hawthorn Suites Wyndham Jeffersontown Aparthotel Louisville
  • Hawthorn Suites Wyndham Louisville Jeffersontown
  • Hawthorn Suites Wyndham Louisville Jeffersontown Hotel
  • Hawthorn Suites Wyndham Jeffersontown Hotel
  • MainStay Suites Louisville Jeffersontown Hotel
  • MainStay Suites Louisville Jeffersontown Louisville
  • Hawthorn Suites by Wyndham Louisville / Jeffersontown
  • MainStay Suites Louisville Jeffersontown Hotel Louisville

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.