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"Everything was great! The staff were courteous and professional, room was nice and clean and the bed was comfy! " More

By a verified traveler on Tue 02 Nov 2021

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Hotel Description

3.5-star hotel near Churchill Downs

City center stay

Within 3 miles (5 km) of this hotel, you'll find Churchill Downs and Kentucky Derby Museum. Expo Five and Louisville Defender Newspaper are also within 3 miles (5 km).

Renovated in 2019

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 7 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the 24-hour gym and free perks like full breakfast and free self parking.

Free WiFi, comfy beds

The 169 soundproofed guestrooms offer free WiFi and comfy beds. Entertainment options include flat-screen TVs with cable channels, while refrigerators and microwaves provide the conveniences of home. Housekeeping is available once per stay.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$88* Per night/room Dec 5 - Dec 6

Standard Room, 2 Queen Beds, Non Smoking, Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking, Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Premier Airport/Expo Center Hotel ratings based on 9 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Premier Airport/Expo Center Hotel

Everyone (4) Couples (1) Family (4)
5 out of 5
Everything was great! The staff were courteous and professional, room was nice and clean and the bed was comfy!

Posted by on Nov 2, 2021

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Comment from Hotel Management

Nov 2, 2021 by Simone Mangold

Hello Kim, thank you so much for your great review! We appreciate you taken out the time to give us the feedback. Thank you!

1 out of 5
The woman at the front desk was racist. No one regardless of their race deserves to be treated that way. Also the room at we were checked into was not the room we paid for. But kept the room due to how we were treated during checkin. Would not recommend this hotel to anyone.

Posted by on Oct 17, 2021

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Comment from Hotel Management

Oct 18, 2021 by Simone Mangold

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I can assure you that we don't allow nor have any racism going on at our hotel. Perhaps the pictures loaded on the website don't match the room you stayed in. Not all rooms look like our rooms we promote on our website. That has nothing to do with racism. You booked the cheapest room available, which is a Queen room and that's what you got. All of the look different by location of the room. Racism eliminated. If I can be of assistance in the future, please don't hesitate to contact me directly at the hotel. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

3 out of 5
My husband and I have stayed at this hotel previously and it was a great stay. This time we left disappointed. The check-in was very slow. We just got out of a long car ride and wanted to lay down. It took over 10 minutes and still we weren’t fully checked-in. The representative didn’t explain anything about the new processes since COVID, what room number, breakfast, etc. The room was clean. The bathroom was very tiny and no fan. Come check-out day, we took our stuff out to the car, checked out with the representative, and went to eat our continental breakfast. Due to COVID, it is now grab-n-go (which I understand), but I would hardly call it anything. They had a small mini fridge, a very tiny basket of indeterminable flavored muffins, and a few bowls of cereal. I decided on a muffin. Pick the first one up, moldy. Second one, moldy. All but one had mold. Okay, no muffin. Grab an un-crustable and chocolate milk from the fridge. Get out to the car to get on the road, open up the un-crustable, bite into it and...moldy. At this point, I am beyond frustrated. The last hope was the chocolate milk. Take a drink, it tasted odd to say the least. Expiration: 6/20/20. Our previous pre-COVID breakfast was great. I understand things are different right now, but I have stayed at several different hotel chains in the last month and was never served anything like this. We have to book another stay in Louisville in December and it won’t be here.

Posted by on Oct 14, 2020

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3 out of 5
Property and people were nice but . For price I paid and no breakfast , cold coffee and wanting me to pay $3.00 for a water was a little far out.

Posted by , from Calif on Sep 7, 2020

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2 out of 5
The building is modern and clean and staff were fine. Room was modern and clean. To our disappointment our room had no closet so we had to hang out clothes on the robe hangers on the bathroom door. We also had a pedestal sink with no place to put our bathroom stuff but on the closed toilet seat or toilet tank top. Our ironing board stood up against the wall on one side of the bed. I learned that you need to ask for a room with a closet and a bath with vanity. I'd ask for a bed, too. The irony is it"s a "Premier" by Best Western. All other Best Westerns I've stayed in had places to hang clothes and baths with vanities. No need to do the "Premier" thing. Sorry.

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 14, 2020 by Tom

Hello, Thank you for your feedback regarding your stay. I'm happy to hear overall you had a good stay with us but I do want to apologize for the inconvenience of not having a closet. We do have some rooms that currently have this issue but we've come up with a fix for this issue and are just waiting on the product to arrive so we can begin installing them in the rooms without a built-in closet. I hope that you'll give us another chance the next time you're in Louisville, I'd like to hear your feedback on our closet solution. Thank you again, Tom Kloss

4 out of 5

Posted by on Jan 12, 2020

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Comment from Hotel Management

Feb 10, 2020 by Simone Mangold

Hello Thank you for your review. We appreciate you staying with us and hope to see you again soon when your travel brings you back to Louisville. Sincerely Simone Mangold

3 out of 5

Posted by on Oct 11, 2019

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Comment from Hotel Management

Oct 14, 2019 by Hotel manager

Thank you for your review. I would like to know more about your stay and your 3 out of 5 rating of our hotel and services. Please contact me at the hotel so we can address and correct any situation you may have had at our hotel.

1 out of 5
The property wasnt the issue. They were double booked. They dis not see our reseevation through travelosity

Posted by on Sep 30, 2019

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Comment from Hotel Management

Nov 25, 2019 by AGM

This was resolved. please close comment.

5 out of 5

Posted by on Aug 9, 2019

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Comment from Hotel Management

Aug 9, 2019 by Nanette

Thank you for your 5-star review. We hope to see you again soon. Sincerely,

About the Best Western Premier Airport/Expo Center Hotel

Location 4110 Dixie Hwy, Louisville, KY 40216

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Premier Airport/Expo Center Hotel offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 6400 square feet (595 square meters) and includes a conference center. A terrace, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Best Western Premier Airport/Expo Center Hotel. A roundtrip airport shuttle is free (available on request). Self parking is free. A complete renovation of Best Western Premier Airport/Expo Center Hotel was completed in April 2019. This 3.5-star Louisville hotel is smoke free.

  • 1 building
  • 169 guestrooms or units
  • 6 levels
  • 6400 sq ft of conference space
  • 595 sq m of conference space
  • Built in 1971
  • Full breakfast (free)
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Premier Airport/Expo Center Hotel offers 169 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. This Louisville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided once per stay.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (once per stay)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Hotel Restaurant/Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30 per pet, per day, plus a deposit of USD 150 per stay
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Prepaid credit cards are not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. Prepaid credit cards are not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Fair Expo Hotel Louisville-Sw Ctr
  • Holiday Inn Louisville-Sw Fair Expo Ctr
  • Cottonwood Suites Louisville Fair Expo Center Hotel
  • Cottonwood Suites Fair Expo Center Hotel
  • Cottonwood Suites Louisville Fair Expo Center
  • Cottonwood Suites Louisville Fair Expo Center Hotel
  • Cottonwood Suites Fair Expo Center Hotel
  • Cottonwood Suites Fair Expo Center
  • Hotel Cottonwood Suites Louisville Fair & Expo Center Louisville
  • Louisville Cottonwood Suites Louisville Fair & Expo Center Hotel
  • Hotel Cottonwood Suites Louisville Fair & Expo Center
  • Cottonwood Suites Louisville Fair & Expo Center Louisville
  • Holiday Inn Louisville Sw(Fair Expo Ctr)
  • Holiday Inn Louisville Southwest Hotel Louisville
  • Louisville Holiday Inn
  • Louisville Sw Fair Expo Ctr
  • Hotel Best Western Premier Airport/Expo Center Hotel Louisville
  • Louisville Best Western Premier Airport/Expo Center Hotel Hotel
  • Best Western Premier Airport/Expo Center Hotel Louisville
  • Best Western Premier Airport/Expo Center Louisville
  • Best Western Premier Airport/Expo Center
  • Hotel Best Western Premier Airport/Expo Center Hotel
  • Cottonwood Suites Louisville Fair Expo Center
  • Holiday Inn Louisville Sw(Fair Expo Ctr)
  • Premier Expo Center Louisville
  • Hotel Best Western Premier Airport/Expo Center Hotel Louisville
  • Louisville Best Western Premier Airport/Expo Center Hotel Hotel
  • Best Western Premier Airport/Expo Center Hotel Louisville
  • Best Western Premier Airport/Expo Center Louisville
  • Best Western Premier Airport/Expo Center
  • Hotel Best Western Premier Airport/Expo Center Hotel
  • Cottonwood Suites Louisville Fair Expo Center
  • Holiday Inn Louisville Sw(Fair Expo Ctr)
  • Premier Expo Center Louisville
  • Best Premier Expo Center
  • Best Western Premier Airport/Expo Center Hotel Hotel
  • Best Western Premier Airport/Expo Center Hotel Louisville
  • Best Western Premier Airport/Expo Center Hotel Hotel Louisville

You should know

  • Best Western Premier Airport/Expo Center Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 6:00 AM to 10:00 AM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.