"This hotel was a bit misleading from the outside-it looked super nice! The lobby was also nice, but once you got inside, it was more of a motel 6. Not ... " More

By a verified traveler on Sun 17 Apr 2016

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Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$64 per night

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ontario Grand Inn & Suites ratings based on 40 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0
1 out of 5

Would never stay at this hotel again!

My stay was just recently July 7th - 14th. They had to move me 3 different times. 1st time room was not cleaned 2nd time there was tiny little silver bugs in the restroom 3rd they put me in a suite that had roaches & spiders! I got videos of all the bugs. But it won't let me post.

Posted by on Jul 20, 2017

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2 out of 5
There weren't any toilet paper, wash clothes or towels in our room. One of the bed sheets had a stain on it.

Posted by , from seat pleasant, md on Jun 17, 2017

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2 out of 5

Do not stay here

This hotel is horrible, drugs, prostitutes. No fridge. Night staff let's anything goes attitude. Last night there the guy covering desk arranging drug deals.... the continental breakfast is a joke. No fruit, lame smallest pastries I've ever seen. Nothing Grand about the Grand Suites. You would be wise to pay a little more..

Posted by , from Ontario California on May 13, 2017

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1 out of 5

NEVER STAY HERE!

Pros: The guy was nice and was helpful as he could be.
Cons: Cleanliness of the whole entire hotel and please try to work on breakfast
Location: Location is great, its close to the ontario mills
My room looked as if someone literally rolled out of the bed and took the sheets and blankets with them. No towels and our A/C unit basically flooded our room. There was supposedly a strict no smoking policy, but the hallways reeked of weed and cigarette smoke.

Posted by , from corona, ca on May 8, 2017

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2 out of 5

Motel owner that hit the lottery and ran out of $$

This hotel on the outside is absolutely gorgeous... But thats about the end of being nice. The exterior is a 9/10 the interior is a 2/10. The lobby is barren and cheaply decorated. The interior of the hotel looks like they cut corners. Like they literally ran out of money when it came to constructing the inside. When I entered my room the windows were open. Upon turning on the lights the lamp on the stand flickered and buzzed, like it had an electrical short. I turned it off due a risk of electrocution or fire. The walls were filthy and damaged windows were thin, so noise carried thru them easily. The bed was barren of pillows of any substantial size (throw size). The sheets had hair on them. The room had 0 wash clothes or towels and also lacked an iron. The bathroom had a faint smell of urine and was relatively filthy. The AC barely worked and the room was mainly cooled by a fan directly over the bed that stayed on high speed and could not be turned down unless you had a ladder. The only saving grace of the hotel was the helpful front desk lady and gentleman that checked me in and checked me out upon leaving.

Posted by on Apr 1, 2017

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1 out of 5

Worst hotel ever

First off the hotel was rundown and extremely dirty. Secondly they had no bath towels. My wife and I were scheduled to stay there for 4 days we spent the night and checked out the next morning.

Posted by on Feb 25, 2017

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3 out of 5

Nice exterior but the interior needs upkeep.

I expected a clean descent room considering the exterior of the hotel looked nice. The room had broken drapes, missing drawer handles, the tv remote had tape holding the baterries which didn't work. I had to call and ask for an ice bucket and was told they would get one for me when they had one available (the staff did find one for us). The shower leaked water all over the floor when used. Overall the housekeeping needs some work.

Posted by , from Ontario, CA on Feb 18, 2017

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2 out of 5

Close to airport but not very organized

Pros: Close to the Ontario airport and Highway 10. The staff was pleasant.
Cons: Cleanliness and room preparation
The breakfast was OK. The staff for this very pleasant. The hotel did not have towels in our room when we arrive (with no hand towels delivered) and the TV did not work. The hotel was not very clean with the main bathroom missing toilet paper and soap. The staff did get the towels to us in a reasonable amount of time. There was a charge of $75 for incidentals which seemed high and would not be returned for 3 to 5 business days. It was a great location and would have been better if the organization was improved.

Posted by on Feb 2, 2017

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1 out of 5

False advertisement

The photos shown on the website are very misleading. Thus hotel is in need of a good cleaning and a facelift. No towels, soap,toilet paper or iron in the room (I had to go to the front desk and ask). No coffee/tea maker. No chair for the desk. Neither tv remote was programmed so you had to get up and change the channel/ volume. Cigarette burns in the duvet. Continental breakfast consisted of yogurt, cereal or oatmeal (that's it) with choice of drink being milk or oj and these items were left on the counter unrefrigerated. Fitness center was outdated and pool area was filthy. I spoke to the front desk and was told a long story about the manager being fired. Definitely will not be staying at this place again. Very very unsatisfied.

Posted by , from M on Jan 31, 2017

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2 out of 5

No towel

This is the 3rd time we checked in without towels in the room.

Posted by , from CA on Jan 25, 2017

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About the Ontario Grand Inn & Suites

Location 3333 Shelby St, Ontario, CA 91764

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Parking

Free long-term parking , Free self parking