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"This will be a nice property once the freeway construction is done, I understand the hotel has no control over that. It is a little hard to get due to ... " More

By a verified traveler on Tue 08 Dec 2015

Hotel Description

Enjoy 2 outdoor pools at this 3-star Norwalk hotel

In suburbs

You'll find Cerritos Center for Performing Arts and Biola College within 3 miles (5 km) of this hotel. Medieval Times and Knott's Berry Farm are also within 6 miles (10 km).

2 outdoor pools

This smoke-free hotel features 2 outdoor pools, a restaurant, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking is offered and multilingual staff can provide around-the-clock assistance.

Free WiFi, cable TV

In addition to TVs with cable channels, the 226 guestrooms offer free WiFi and coffee/tea makers. Other amenities include free local calls, hair dryers, and ironing boards.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$70* Per night/room Oct 23 - Oct 24

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite Two Queen Room

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Saddleback Los Angeles - Norwalk ratings based on 29 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Hotel Saddleback Los Angeles - Norwalk

Everyone (14) Couples (1) Family (5)
5 out of 5
The property is cute, clean and vibrant ! It was my second visit, and was not disappointed.

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 26, 2019 by Management

Thank you for visiting us again and for taking the time to share your experiences. We are pleased to have met your expectations and we look forward towards your return.

4 out of 5

Posted by on Aug 10, 2019

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Comment from Hotel Management

Aug 12, 2019 by Management

Thank you for taking the time to share your experience. WE are please to have meet most of your expectations. We have addressed your concern with the staff.

1 out of 5
Definitely not as pictured. Stood at check in, waiting for someone to show up. I killed mosquitos in the room upon arrival. Woke up with bug bites. Never again.

Posted by on Aug 9, 2019

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Comment from Hotel Management

Aug 9, 2019 by Management

Thank you for taking the time to share your concerns. We are sorry that we were unable to meet your expectations and have addressed your concerns with the staff.

2 out of 5
Our room was very dirty, The bathroom had mold in tub/shower, the bathroom door hinges were rusty, there was dirt, blood on bathroom door jamb. The soda machines, (2) were mostly empty. I know $110.00 for a room is very normal, BUT, the condition of the room was terrible.

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 22, 2019 by Management

Thank you for taking the time to share your comments. We are sorry that we were unable to meet your expectations. We have addressed your concerns with the staff.

5 out of 5

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 15, 2019 by Mangerment

Thank you for staying with us and for taking the time to share your experience. We are pleased to have met your expectations and look forward towards your next stay with us,

4 out of 5

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 7, 2019 by Management

Thank you for staying with us and for taking the time to share your experiences. We are pleased to have met your expectations and look forward towards your next stay with us.

2 out of 5
Decent location. Old and dirty. Didnt want to touch too much. Wouldnt recommend.

Posted by on Dec 29, 2018

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Comment from Hotel Management

Dec 31, 2018 by Management

We are sorry that we were unable to meet your expectations. We addresed your concerns with the staff.

1 out of 5

Not recommended

Because we used a third party we were given a handicap room and the shower head was broken, beds were very uncomfortable and there was construction all over the hotel.

Posted by , from southern california on Aug 14, 2016

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Comment from Hotel Management

Sep 5, 2016 by Management

Thank you for taking the time to leave your comments and ratings of your previous stay with us. We are sorry that were were unable to meet your expectations. We have address your concerns with the staff.

2 out of 5

to much road work hard to get in to hotel

Pros: leaving
Cons: it's best to see the bathroom your self
Location: near to freeways and trains all night
bathroom door did not lock toilet needed work not level, and to short shower needs work.

Posted by , from las vegas on Jul 29, 2016

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Comment from Hotel Management

Aug 22, 2016 by Management

Thank you for taking the time to share your experience of your last stay with us. We are sorry that we were unable to meet your expectaitons. The staff has been addressed in making sure your concerns are corrected.

2 out of 5

Old Hotel and Old excuses.

Pros: Nothing.
Cons: Cleaner rooms, actual Wi-Fi availability instead of lies about why it isn't working. Wow! I could go on and on:(!
Location: It's Norwalk. There isn't much to do there. I only stayed there because it was close to where I am currently working 3 nights a week.
The hotel is old and run down. The shower was so low I had to squat to be able to use the shower head to wash my hair, and I am only about 5'10" tall. There were few lights in the room and no outlets to use for power devices except for the one on the bathroom wall. All others were either hidden or in use, or both. The internet didn't work. I call about it but they gave me a tired excuse that the people able to fix the server problem were not there, but would be there later. I called later about it and said that because the hotel was so busy that the server had once again been overloaded, but that he didn't really know that much about it. Basically, every time I tried using the Wi-Fi that is supposed to be available and is advertised, I was unable to connect because there was no connection even though I was able to connect to their servers. I ended up using another connection that was simply in the neighborhood but had nothing to do with the hotel. It was an open connection and was not password protected. Also, it was very unreliable. Considering the price paid, nearly $90 per night, it was a terrible option, and I would gladly have paid half again as much for a better room. Basically, unless you absolutely must stay there, then don't.

Posted by , from Las Vegas on Jun 16, 2016

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Comment from Hotel Management

Jun 22, 2016 by Management

Thank you for taking the time to share your concerns about your previous stay. We are sorry that we were not able to provide the WiFi services required during your stay. We have addressed your concerns with our provider and we are working hard to correct your issues.

About the Hotel Saddleback Los Angeles - Norwalk

Location 12500 Firestone Blvd, Norwalk, CA 90650

Property Features

Hotel Saddleback Los Angeles - Norwalk offers its guests 2 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 6997 square feet (650 square meters) and includes a conference center. The business-friendly Hotel Saddleback Los Angeles - Norwalk also features multilingual staff, concierge services, and laundry facilities. Free self parking is available. This 3-star Norwalk hotel is smoke free.

  • 226 guestrooms or units
  • 3 levels
  • 6 buildings
  • 6997 sq ft of conference space
  • 650 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Long Beach, CA (LGB-Long Beach Municipal) (16.9 km / 10.5 mi)
  • Train station: Norwalk- Santa Fe Springs Station (2.3 km / 1.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hotel Saddleback Los Angeles - Norwalk offers 226 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and microwaves can be requested.

  • Television
  • Cable channels
  • Premium channels
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 9:30 AM.

Palm Tree - This restaurant specializes in Californian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Saddleback Lounge - Onsite bar.

Nearby Activities

2 outdoor swimming pools are on site.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • One child stays free
  • No cribs (infant beds) available
  • Noise-free rooms not guaranteed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 7 per person (approximately)
  • In-room microwave fee: USD 10.00 per stay
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.