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Norfolk Plaza

3.0 star property
Edwardian hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Norfolk Plaza

Restaurant
Lobby
Property grounds
TV
Balcony

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
29-33 Norfolk Square, Paddington, London, England, W2 1RX
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Marble Arch
    ‪12 min walk‬
  • Place, Oxford Street
    ‪4 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪31 min drive‬

Room options

View all photos for Standard Double Room

Iron/ironing board

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Iron/ironing board

Standard Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room

Standard Single Room | Room amenity

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room, 3 Twin Beds

Iron/ironing board

Standard Triple Room, 3 Twin Beds

  • Sleeps 3
  • 3 Twin Beds

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About the neighborhood

London

London City Centre stay.Within a 10-minute walk of this London City Centre hotel, you'll find Hyde Park and Kensington Gardens. Marble Arch and Kensington High Street are also within 2 miles (3 km).

What's nearby

  • Hyde Park - 6 min walk - 0.4 miles
  • Marble Arch - 12 min walk - 0.7 miles
  • Oxford Street - 4 min drive - 1.3 miles
  • Kensington High Street - 5 min drive - 1.5 miles
  • Buckingham Palace - 6 min drive - 1.9 miles

Getting around

  • Paddington Underground Station - 2 min walk
  • London Paddington Station - 3 min walk
  • London City Airport (LCY) - 58 min drive

Restaurants

  • ‪Blank Street Coffee - ‬2 min walk
  • ‪Sawyers Arms - ‬2 min walk
  • ‪Paramount Lebanese Kitchen - ‬2 min walk
  • ‪Mihbaj - ‬3 min walk
  • ‪The Dickens Tavern - ‬2 min walk

About this property

Norfolk Plaza

3-star Edwardian hotel near Hyde Park
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available.

WiFi and wired Internet are free in public spaces. Norfolk Plaza also features multilingual staff, laundry facilities, and dry cleaning/laundry services.

This 3-star London hotel is smoke free.

  • 87 guestrooms or units
  • 7 levels
  • 3 buildings
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Norfolk Plaza offers 87 accommodations with coffee/tea makers. Bathrooms include showers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Airport shuttle available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 6.75 per person
  • A bar/lounge
  • A restaurant

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 6.75 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash.

Property is also known as

Hotel Norfolk Plaza
Norfolk Plaza
Norfolk Plaza Hotel
Norfolk Plaza Hotel London
Norfolk Plaza London
Norfolk Plaza Hotel London, England
Norfolk Plaza Hotel
Norfolk Plaza London
Norfolk Plaza Hotel London

Frequently asked questions

How close is Norfolk Plaza to the airport?

Norfolk Plaza is 11.5 mi (58-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

Does Norfolk Plaza have an airport shuttle?

Airport shuttle services are not available at Norfolk Plaza.

Does Norfolk Plaza offer free breakfast?

Free breakfast isn’t provided at Norfolk Plaza, but buffet breakfast is offered for a fee of GBP 6.75 per person. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Norfolk Plaza?

No, there is no casino at this hotel.

What time is check-in at Norfolk Plaza?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at Norfolk Plaza?

Free parking is not available at this hotel.

Does Norfolk Plaza have a pool?

Norfolk Plaza does not have a pool.

Does Norfolk Plaza have a restaurant?

Yes, there is a restaurant on site.

Does Norfolk Plaza have a spa?

There are no spa services available at this hotel.

How close is Norfolk Plaza to downtown London?

Norfolk Plaza is 2 mi away from London.

Norfolk Plaza Reviews

Reviews

6.2
Rating 10 - Excellent. 75 out of 993 reviews
Rating 8 - Good. 295 out of 993 reviews
Rating 6 - Okay. 309 out of 993 reviews
Rating 4 - Poor. 205 out of 993 reviews
Rating 2 - Terrible. 109 out of 993 reviews

6.4/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Stayed 6 nights in Mar 2020

8/10 Good

Vlado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice stay for a reasonable price

The room was clean and for smokers (I am). The breakfast was perfect. No hot water sometimes.
Stayed 5 nights in Mar 2020

2/10 Terrible

Babak, Toronto

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic, minutes walk from Paddington station and in the vicinity of many great sights London has to offer. But that and maybe the price is all that's great about this hotel. It is dirty, mismanaged, and in poor condition. Expedia advertised this hotel as a three-star. One star is a star too many for this establishment.
Stayed 4 nights in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Pleasant stay

Staff are very helpful and greet you with a smile
Stayed 1 night in Feb 2020

8/10 Good

Anne

Liked: Cleanliness, staff & service, room comfort

Handy hotel.

Cosy and quiet hotel. Very poor quality TV if you enjoy your TV in bed though. It has a handy lift and is clean. Handy for all amenities and central. Safe area with shops and eateries all around. Situated on a nice quiet square. Great for price.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2020

6/10 Okay

shabina

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I visited the prperty over 30 yrs ago, and i had expection, only i had moved on and the property had,nt. The carpets where threadbare, the beds where uncomfortable with thin mattresses, the rooms certainly needed freshing up. Its in a great central location, jyst needs some TLC. Asked if i would stay again??? Mayb
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
It's needs floor changing it's old . The staff should wear ID to be identified
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Good location. Property needs updating.but generally good sized rooms
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent location near places to eat and the Big Red Bus stop. Friendly staff and comfortable beds but need more pillows in the room.
Stayed 3 nights in Jan 2020

6/10 Okay

Andrea

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities

Good stay, very old hotel.

Had a weekend stay with a friend in this hotel which looks nice at the reception area but very old in the room. To be a 3 star hotel is really so old, especially the bathroom..... Over all we had a good permanency, just sometimes the water wasn’t so warm under the shower.
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel looks decent from the outside. Once you got to the room, it's very dated. Do not expect anything fancy. To compare, Motel 6 in the US looks like a resort. Location is great, 3min walk to Paddington station.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 1 night in Jan 2020

6/10 Okay

Linda

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff was not interested . Generally poor standard of room
Stayed 1 night in Jan 2020

10/10 Excellent

Aan, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The counter Staff serve so polite & helpful. The water not heat enough in sudden time.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Stayed 4 nights in Dec 2019

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel in central London

They hotel was in a super location ,staff was exceptional,very helpful and knowledgeable,really great value in a nice part of London with little restaurants around and even walkable to Marble Arch 20 mins away. Thank you to all the front desk staff..I don't put many reviews but they made me want to share this hotel for others to enjoy
Stayed 9 nights in Dec 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Very poor old fashioned out dated building, room in Avery poor condition, tv didn’t work
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with group
Disliked: Property conditions & facilities, room comfort

Desperately needs a refurb

Extremely shabby hotel with threadbare carpets, old rickety bed and mismatched, ill fitted bathroom tiles, reception chairs were worn, decor was from the 80's and scruffy BUT staff were friendly, breakfast was good, shower was hot and powerful. At £50 a night in London we expected shabby, we stayed 2 nights but wouldn't want to stay any longer. Close to Oxford Street and Hyde Park, it served its purpose
Stayed 2 nights in Dec 2019