6/10 Okay
Michael
Aug 21, 2025
Liked: Staff & service
While not terrible, I just felt like the Indigo just didn’t quite hit the mark for me. The room condition was a bit subpar. Noisy wooden floors that were in pretty rough shape and a really dirty area rug under the bed. No closed closet, just a hanging rack. It served the purpose but I would have preferred storing clothes and luggage out of sight. No shower door - only a half-glass wall so water does end up in the vanity area which was pretty annoying. I had a balcony room with no chairs or small table on the balcony - zero furnishings. Basically, you can go stand out there and look around but don’t get too comfortable. Balcony door is ridiculously heavy to open/close. Drapes didn’t close all the way to provide true blackout. While the bed felt way too hard upon first trying it, I have to say that I slept excellent every night. Pillows were also quite good. All staff I encountered, especially the front desk team, were very friendly and helpful. Great central location for exploring the city, albeit a bit too busy/noisy for my liking - I was surprised to see how busy Leicester Square gets. All in all, certainly not a terrible stay but just not quite enough to re-book. I’ll try something else out when next in London.
Michael
Stayed 6 nights in Aug 2025