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"I liked the location and that the rooms were recently refurbished, clean, and modern with the largest Smart TV I have seen in any hotel thus far.
Howe
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Amba Hotel Grosvenor ratings based on 30 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Amba Hotel Grosvenor
Everyone (21)Couples (4)Family (7)
4 out of 5
I liked the location and that the rooms were recently refurbished, clean, and modern with the largest Smart TV I have seen in any hotel thus far.
However, some active renovations were visibly underway, and regular rooms felt too small and cramped compared to standard hotel rooms.
Posted by a verified traveler on Jan 16, 2020
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Comment from Hotel Management
Jan 16, 2020
by Dane - Guest Relations Manager
Dear Valued Guest, Thank you for taking the time to provide feedback on your recent stay. We were delighted to receive your positive review. We look forward to welcoming you to Amba Hotel Grosvenor in the forthcoming future. Kind Regards,
5 out of 5
Very clean, super helpful staff! Everyone was kind and professional. The room was keot warm and comfy
Posted by Savannah, from CA on Dec 10, 2019
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Comment from Hotel Management
Dec 12, 2019
by the amba hotel grosvenor
many thanks for your rating and comments.
Kind regards, Natasha
3 out of 5
It appears to be a beautiful hotel, but it was under construction / renovations including the lobby area. The room appeared to be okay, however, there was no heat in our room despite trying to correct the thermostat. The temperatures were in the 30s - 40s during the stay, thus it was uncomfortably cold in the room. We discovered the window actually had an issue that allowed cold air to flow into the room. The other issue was that the room was directly above Victoria Station, so you heard both the morning music and loud speakers throughout the entire stay. If we had known of the sounds and more so had heat in the room we would have stated the stay was great. As it was, we stayed out of the room as much as possible to avoid the cold conditions.
Posted by Lauren, from New Jersey on Nov 15, 2019
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Comment from Hotel Management
Nov 16, 2019
by Guest Relations Team
Dear Lauren,
Thank you for taking the time to provide us your valued feedback on your recent stay with us.
I am really sorry to read that you did not feel fully comfortable during your stay and please, accept my most sincere apologies for any inconvenience caused.
However, I have already provided to forward your valued feedback to our Maintenance Manager with regards to the AC unit in order to improve our quality service.
I would like also to ensure you that guest's satisfaction is our priority and it will be a pleasure for us to welcome you again here at The Grosvenor Hotel.
I wish you a lovely weekend.
Kind Regards
5 out of 5
We thought that the staff was incredibly friendly and helpful. The facilities were very clean, and the breakfast was fabulous.
Posted by a verified traveler on Sep 9, 2019
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Comment from Hotel Management
Sep 11, 2019
by the grosvenor
Many thanks for your 5 out of 5 rating and review. We hope you will return for more of the same very soon.
Kind regards, Natasha
5 out of 5
Service quality
Room comfortable and clean
Converge atención excellent
Posted by a verified traveler on Aug 31, 2019
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Comment from Hotel Management
Sep 2, 2019
by Emma
Dear Reviewer
Many Thanks for your feedback on your recent stay with us .
Many Thanks
Emma
Many thanks for your 5* rating and review.
Kind regards, Natasha
4 out of 5
Posted by a verified traveler on Jul 23, 2019
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Comment from Hotel Management
Jul 24, 2019
by the grosvenor
Thanks for your rating.
Kind regards, Natasha
4 out of 5
It is located in Victoria train station, so it was easy to get the train. Did not like the fact that the lift/elevator stopped on the ground floor which is one flight above the floor that led to the train station. This meant that we had to take several pieces of heavy luggage down a flight of stairs.
Posted by a verified traveler on Jul 16, 2019
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Comment from Hotel Management
Jul 18, 2019
by Emma
Dear Reviewer
Many Thanks for your feedback
Emma
3 out of 5
Posted by a verified traveler on Jun 9, 2019
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Comment from Hotel Management
Jun 10, 2019
by the grosvenor
Thanks for your rating.
Kind regards, Natasha
5 out of 5
Posted by a verified traveler on May 19, 2019
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Comment from Hotel Management
May 20, 2019
by the grosvenor
Many thanks for your rating.
Kind regards, Natasha
Frequently Asked Questions
There are 2 onsite restaurants, offering options like local and international cuisine and light fare.
Free parking is not available at this hotel.
Amba Hotel Grosvenor is 15.9 mi (39-min drive) away from the London (LHR-Heathrow) airport, the closest popular airport to the property.
Amba Hotel Grosvenor does not have a pool.
There are no spa services available at this hotel.
Free breakfast isn't provided at Amba Hotel Grosvenor, but buffet breakfast is offered for a fee of GBP 15.00 per person. It's available on weekdays from 6:30 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM.
Check-in is from 3:00 PM - 6:00 AM.
Airport shuttle services are not available at Amba Hotel Grosvenor.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
