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"I liked the location and that the rooms were recently refurbished, clean, and modern with the largest Smart TV I have seen in any hotel thus far.
Howe
...
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4-star Victorian hotel near Apollo Victoria Theatre
City center retreat
A stay at this London City Centre hotel places you steps from Apollo Victoria Theatre and a 5-minute walk from Victoria Palace Theatre. Buckingham Palace and Green Park are also within half a mile (1 km).
Dining options, 3 bars/lounges
This smoke-free hotel's 2 restaurants, 3 bars/lounges, and fitness center are some of the featured amenities. Traveling on business? Take advantage of the 9 conference rooms, free WiFi in public areas, and laundry service. A computer station, luggage storage, and laundry facilities are also on offer.
Free WiFi, Smart TVs
The 345 guestrooms feature free WiFi, Smart TVs with digital channels, and thoughtful touches like espresso makers and slippers. 24-hour room service, premium bedding, and rainfall showerheads are also available.
The Clermont London, Victoria ratings based on 20 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for The Clermont London, Victoria
Everyone (12)Couples (3)Family (7)
4 out of 5
I liked the location and that the rooms were recently refurbished, clean, and modern with the largest Smart TV I have seen in any hotel thus far.
However, some active renovations were visibly underway, and regular rooms felt too small and cramped compared to standard hotel rooms.
Posted by a verified traveler on Jan 16, 2020
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Comment from Hotel Management
Jan 16, 2020
by Dane - Guest Relations Manager
Dear Valued Guest, Thank you for taking the time to provide feedback on your recent stay. We were delighted to receive your positive review. We look forward to welcoming you to Amba Hotel Grosvenor in the forthcoming future. Kind Regards,
5 out of 5
Very clean, super helpful staff! Everyone was kind and professional. The room was keot warm and comfy
Posted by Savannah, from CA on Dec 10, 2019
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Comment from Hotel Management
Dec 12, 2019
by the amba hotel grosvenor
many thanks for your rating and comments.
Kind regards, Natasha
3 out of 5
It appears to be a beautiful hotel, but it was under construction / renovations including the lobby area. The room appeared to be okay, however, there was no heat in our room despite trying to correct the thermostat. The temperatures were in the 30s - 40s during the stay, thus it was uncomfortably cold in the room. We discovered the window actually had an issue that allowed cold air to flow into the room. The other issue was that the room was directly above Victoria Station, so you heard both the morning music and loud speakers throughout the entire stay. If we had known of the sounds and more so had heat in the room we would have stated the stay was great. As it was, we stayed out of the room as much as possible to avoid the cold conditions.
Posted by Lauren, from New Jersey on Nov 15, 2019
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Comment from Hotel Management
Nov 16, 2019
by Guest Relations Team
Dear Lauren,
Thank you for taking the time to provide us your valued feedback on your recent stay with us.
I am really sorry to read that you did not feel fully comfortable during your stay and please, accept my most sincere apologies for any inconvenience caused.
However, I have already provided to forward your valued feedback to our Maintenance Manager with regards to the AC unit in order to improve our quality service.
I would like also to ensure you that guest's satisfaction is our priority and it will be a pleasure for us to welcome you again here at The Grosvenor Hotel.
I wish you a lovely weekend.
Kind Regards
5 out of 5
We thought that the staff was incredibly friendly and helpful. The facilities were very clean, and the breakfast was fabulous.
Posted by a verified traveler on Sep 9, 2019
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Comment from Hotel Management
Sep 11, 2019
by the grosvenor
Many thanks for your 5 out of 5 rating and review. We hope you will return for more of the same very soon.
Kind regards, Natasha
5 out of 5
Service quality
Room comfortable and clean
Converge atención excellent
Posted by a verified traveler on Aug 31, 2019
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Comment from Hotel Management
Sep 2, 2019
by Emma
Dear Reviewer
Many Thanks for your feedback on your recent stay with us .
Many Thanks
Emma
Many thanks for your 5* rating and review.
Kind regards, Natasha
4 out of 5
Posted by a verified traveler on Jul 23, 2019
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Comment from Hotel Management
Jul 24, 2019
by the grosvenor
Thanks for your rating.
Kind regards, Natasha
4 out of 5
It is located in Victoria train station, so it was easy to get the train. Did not like the fact that the lift/elevator stopped on the ground floor which is one flight above the floor that led to the train station. This meant that we had to take several pieces of heavy luggage down a flight of stairs.
Posted by a verified traveler on Jul 16, 2019
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Comment from Hotel Management
Jul 18, 2019
by Emma
Dear Reviewer
Many Thanks for your feedback
Emma
3 out of 5
Posted by a verified traveler on Jun 9, 2019
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Comment from Hotel Management
Jun 10, 2019
by the grosvenor
Thanks for your rating.
Kind regards, Natasha
5 out of 5
Posted by a verified traveler on May 19, 2019
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Comment from Hotel Management
May 20, 2019
by the grosvenor
Many thanks for your rating.
Kind regards, Natasha
This property is closed from December 23 2020 to June 16 2021 (dates subject to change).
The following facilities or services will be unavailable from September 9 2020 to May 16 2021 (dates subject to change):
Dining venue(s)
Fitness facilities
Property Features
There are 2 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. There are 9 meeting rooms available. A fitness center, tour/ticket assistance, and concierge services are also featured at the business-friendly The Clermont London, Victoria. This 4-star London hotel is smoke free.
345 guestrooms or units
7 levels
2 dining venues
3 bars or lounges
Built in 1862
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Computer for guest use
Bellhop
No smoking on site
Family Friendly Amenities
Free WiFi
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Offsite parking discounted rates available
Transport
Train station: London Victoria Rail Station (1.4 km / 0.9 mi)
Metro station: Victoria Underground Station (0.2 km / 0.1 mi)
Room Amenities
The Clermont London, Victoria offers 345 accommodations with laptop-compatible safes and espresso makers. Beds feature premium bedding. Smart televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
In-room dining (24 hours)
Smart television
Digital channels
Espresso maker
Coffee maker
Luxury bedding
Bathtub or shower
Rainfall showerhead
Housekeeping (daily)
Hair dryer
Laptop safe
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
The Soak - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
The Grosvenor Arms - This restaurant specializes in British cuisine. Guests can enjoy drinks at the bar. Open daily.
The Tea lounge - Onsite brasserie. Open select days.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathroom
Roll-in shower
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 6:00 AM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for GBP 50.0 per day.
Pet Policy
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Debit cards
Gap period enforced between guest stays - 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for English breakfast: GBP 15.00 per person (approximately)
Rollaway bed fee: GBP 50.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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Frequently Asked Questions
There are 2 onsite restaurants, offering options like local and international cuisine and light fare.
Free parking is not available at this hotel.
The Clermont London, Victoria is 15.9 mi (37-min drive) away from the Heathrow Airport (LHR) airport, the closest popular airport to the property.
The Clermont London, Victoria does not have a pool.
There are no spa services available at this hotel.
Free breakfast isn't provided at The Clermont London, Victoria, but English breakfast is offered for a fee of GBP 15.00 per person. It's available on weekdays from 6:30 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM.
Check-in is from 3:00 PM - 6:00 AM.
Airport shuttle services are not available at The Clermont London, Victoria.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
