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"Bedside manner could definitely benefit with some chill da fk out " More

By a verified traveler on Sun 21 Jun 2020

Hotel Description

Lexington guestrooms with soaking bathtubs

In Lexington

You'll be within half a mile (1 km) of Appalachian Regional Healthcare and 2 miles (3 km) of Hamburg Place with a stay here. Rupp Arena and University of Kentucky are also within 6 miles (10 km).

Free perks

A seasonal outdoor pool, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. Staff at the 24-hour front desk can provide around-the-clock assistance.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 110 guestrooms also offer free WiFi and TVs. Microwaves, coffee/tea makers, and free local calls are also available.

Suite, Multiple Beds, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Plus by Best Western Lexington ratings based on 7 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Plus by Best Western Lexington

Everyone (5) Couples (1) Family (1)
3 out of 5
Bedside manner could definitely benefit with some chill da fk out

Posted by , from Nextday18 on Jun 21, 2020

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Comment from Hotel Management

Jul 16, 2020 by Lisa

Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Lisa

2 out of 5

Posted by on Nov 2, 2019

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Comment from Hotel Management

Nov 9, 2019 by Lisa

Thank you for your feed back, I do apologize for any inconvenience that you may have had during your stay. We do hope that you will return when you are in the area. Thank you Lisa

3 out of 5
The bathroom had dirty was clothes in the corner . Toilet was not clean . Did not feel fresh or vacuumed well nor around the night stands . Build up of dust and Dirt!

Posted by on May 5, 2019

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Comment from Hotel Management

May 6, 2019 by Lisa

Thank you for your feedback, I do apologize that you did not enjoy your stay, and have brought this up to head housekeeper. I do hope that you will return when you are in the area. Thank you Lisa

2 out of 5
We reserved the suite with large bathroom and extra bedroom. Rooms were very large and nicely decorated. Bathroom also large with jacuzzi tub. The down side was had to clean bathroom myself. Shower was not clean. It looked like someone had thrown up beside the toilet and it was not completely cleaned up. Jacuzzi jets were very dirty afraid to use it. Cleaned shower myself. Master room had the bed placed against the wall were the lobby stairs were on the other side. So trying to go to sleep was never accomplished. Someone was always coming up the stairs. Never complained to staff. Made the best of it. Will not return to this property.

Posted by on Apr 18, 2019

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Comment from Hotel Management

Apr 18, 2019 by Lisa

Thank you for your feedback, I will check into the things that you complained about to our head housekeeper, I do apologize for any inconvenience that you had with your stay. yes unfortunately our suite was put in a bad spot. I do hope that you would consider staying with us again. Thank you Lisa

3 out of 5
Food was left in fridge, sheets did not look clean

Posted by on Feb 24, 2019

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Comment from Hotel Management

Apr 1, 2019 by Lisa

Thank you for your feedback we do appreciate it and we learn from our mistakes. I do hope that you will give us another try when you are in the area. Thank you Lisa

4 out of 5

Nice hotel and worth the price

Pros: Easy highway access, good food nearby, comfortable beds, clean rooms.
Cons: First front clerk, not a harsh attitude but lacking good customer service skills. I made mention of her to the hotel manager.
Location: Visiting family so no doing of things.
The room was clean, the bed was comfortable. The price was adequate. Good area for families, couples yes everyone. Safe area. Not good for strolling but restaurants are easy for the elderly to walk to.

Posted by , from Puyallup on Jun 28, 2018

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Comment from Hotel Management

Jun 29, 2018 by Lisa

Robert, Thank you for your feedback, we are glad that you enjoyed your stay and hope to see you again. Thank you Lisa

3 out of 5
Decent hotel at or around $80 or less unless you cannot find anything. It was decently cleaned. The amenities are great with a pool, breakfast and open spaces. I stayed 3 days and would stay again at the say rate or below.

Posted by on Jun 18, 2018

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Comment from Hotel Management

Jun 22, 2018 by Lisa

Thank you for your feedback. I am glad you got to enjoy the pool and the breakfast. Hope to see you again when your in the area. Thank you Lisa

About the SureStay Plus by Best Western Lexington

Location 2241 Elkhorn Rd, Lexington, KY 40505

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. A 24-hour business center and a meeting room are available. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and coffee/tea in a common area are also featured at SureStay Plus by Best Western Lexington. Self parking is free. Smoking is allowed in designated areas at this Lexington hotel.

  • 110 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 1989
  • Buffet breakfast (free)
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Blue Grass Airport (LEX) (19.2 km / 11.9 mi)
  • Parking: Free self parking

Room Amenities

SureStay Plus by Best Western Lexington offers 110 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. This Lexington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Deep soaking tub
  • Television
  • Cable channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20 per pet, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant Value
  • Property confirms they are implementing guest safety measures Value
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA) Value
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures Value
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Howard Johnson Hotel Lexington
  • SureStay Plus Best Western Lexington Hotel
  • Howard Johnson Lexington Hotel
  • SureStay Plus Best Western Lexington
  • Surestay Plus By Lexington
  • SureStay Plus by Best Western Lexington Hotel
  • SureStay Plus by Best Western Lexington Lexington
  • SureStay Plus by Best Western Lexington Hotel Lexington

You should know

  • The seasonal pool will open in June and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.