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"The bed and pillows were comfortable. Price was amazing. " More

By a verified traveler on Fri 09 Jul 2021

Hotel Description

3.5-star hotel near Mall Del Norte, connected to the convention center

Heart of Laredo

Your stay at this Western Division hotel places you within 2 miles (3 km) of Laredo Convention and Visitors Bureau and Laredo Center for the Arts. Jarvis Plaza and Cathedral of San Agustin are also within 2 miles (3 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. Enjoy the 24-hour fitness center and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, cable TV

The 200 guestrooms offer TVs with cable channels, along with free WiFi and ironing boards.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Ava ratings based on 20 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Ava

Everyone (7) Couples (2) Family (10)
1 out of 5
This is the worst experience. I will like that you return my money Why? The hotel give to me the darti Worst room. I think there was blood In the walls, i think there were a murder I take pictures the worst the carpet super durty., in 3 days they dont clean the room No toilet paper windows durty. Moho at the siling

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 19, 2021 by Front Desk

I’m deeply sorry this has happened to you. It’s not the experience we wish to create for any of our customers. Thank you for bringing it to our attention and allowing us to address it. We already fixed the issue.

5 out of 5
The bed and pillows were comfortable. Price was amazing.

Posted by on Jul 9, 2021

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Comment from Hotel Management

Jul 19, 2021 by Front Desk

Thank you for your feedback!

3 out of 5
Staff is okay but the room that was reserved was not cleaned so we were given another room and ended in the smoking area since they were out of rooms and that was horrible since that affects my breathing

Posted by , from San Antonio on Oct 19, 2020

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Comment from Hotel Management

Oct 20, 2020 by Front Desk

Thank you for the feedback!

5 out of 5
Very friendly staff and made checkin quick and easy

Posted by , from O, Tx on Oct 5, 2020

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Comment from Hotel Management

Oct 11, 2020 by Front Desk

Thank you for staying with us.

4 out of 5
Everything was ok except we didn't get a refrigerator nor microwave as it stated when reservation was done

Posted by , from Laredo Texas on Sep 25, 2020

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Comment from Hotel Management

Oct 13, 2020 by Front Desk

Thank you for the feedback! We hope to see you back soon!

5 out of 5

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 2, 2020 by Front Desk

Thank you for the feedback!

4 out of 5

Posted by on Feb 24, 2020

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Comment from Hotel Management

Feb 29, 2020 by jg

Thanks for staying with us. We appreciate your feedback!

4 out of 5
I really enjoyed the breakfast and the professional employees

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 29, 2020 by jg

Thanks for staying with us. We appreciate your feedback!

1 out of 5
I didnt like nothing from the place.I wouldnt stay there no more and i wouldnt tell my friend or family to stay there. The room smell bad and stuff was bad. I was so decapiontment. Anything was like it show picture. Never again

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 10, 2019 by jg

We are very sorry that you had an unsatisfactory experience with our hotel. Please contact us directly so that we may address any issues. Have a great day!!

3 out of 5
Pictures are very old not up to date no wheres close to the pictures! One waffle maker for breakfast for a 14 floor hotel so if you are not early expect a 45 minute wait for a waffle not joking! One elevator working, Ice machine only one that worked was on one floor that was the 14th floor so took forever to get ice with one elevator. Key to room would work after 20 tries that is with a new key that I got 3 different times. Rooms were clean and comfortable that is the only Plus!! First and last time.

Posted by on Sep 30, 2019

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Comment from Hotel Management

Sep 30, 2019 by jg

We are sorry to hear your stay was not up to your expectations. Please contact the hotel directly so that we may resolve any issues you may have had.

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Outdoor pool

The following facilities are closed on Friday and Saturday:

  • Outdoor pool

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A 24-hour fitness center, a terrace, and barbecue grills are also featured at the business-friendly Hotel Ava. Self parking is free. This 3.5-star Laredo hotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Laredo, TX (LRD-Laredo Intl.) (9.7 km / 6 mi)
  • Parking: Free self parking

Room Amenities

Hotel Ava offers 200 air-conditioned accommodations with irons/ironing boards. Televisions come with cable channels. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome for a fee
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A pet fee will be charged
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ramada Plaza Laredo Hotel
  • Hotel Ava Hotel
  • Holiday Inn Laredo-Civic Hotel Laredo
  • Ramada Plaza Wyndham Laredo Hotel
  • Ramada Plaza Wyndham Laredo
  • Hotel Ava Laredo
  • Hotel Ava Hotel Laredo

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.