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Quality Inn & Suites

2.0 star property
Hotel near West Town Mall in Knoxville

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Photo gallery for Quality Inn & Suites

Exterior
Exterior
Lobby
Desk, blackout drapes, iron/ironing board, free WiFi
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Laundry

Explore the area

View in a map
309 N Peters Rd, Knoxville, TN, 37922
  • Place, Parkwest Medical Center
    ‪1 min drive‬
  • Place, University of Tennessee
    ‪12 min drive‬
  • Place, Thompson–Boling Arena
    ‪13 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪18 min drive‬

Room options

View all photos for Standard Double Room, 2 Queen Beds, Non Smoking

Standard Double Room, 2 Queen Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Double Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(11 reviews)
  • 180 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Accesible)

Room, 1 King Bed (Accesible) | Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed (Accesible)

8.0 out of 10
Very good
(4 reviews)
  • 180 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Single Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 170 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

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Property entrance

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About the neighborhood

Knoxville

Knoxville West stay.Your stay at this Knoxville West hotel places you within 6 miles (10 km) of West Town Mall and Pellissippi State Community College. University of Tennessee and World's Fair Park are within 12 miles (20 km).

What's nearby

  • Parkwest Medical Center - 1 min drive - 0.9 miles
  • Turkey Creek Shopping Center - 5 min drive - 4.4 miles
  • University of Tennessee - 12 min drive - 13.2 miles
  • Thompson–Boling Arena - 13 min drive - 13.9 miles
  • Neyland Stadium - 13 min drive - 13.9 miles

Getting around

  • McGhee Tyson Airport (TYS) - 19 min drive

Restaurants

  • ‪Abridged Beer Company: World Headquarters - ‬4 min walk
  • ‪Culver's - ‬10 min walk
  • ‪Cracker Barrel - ‬12 min walk
  • ‪Panera Bread - ‬10 min walk
  • ‪Cancun Mexican Restaurant - ‬7 min walk

About this property

Quality Inn & Suites

Hotel near West Town Mall in Knoxville
Free breakfast is available daily. Public spaces have free WiFi. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Quality Inn & Suites. Free self parking is available. A complete renovation of Quality Inn & Suites was completed in March 2025.

Smoking is allowed in designated areas at this Knoxville hotel.

  • 1 building
  • 72 guestrooms or units
  • 3 levels
  • Built in 1994
  • Full breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Water dispenser
Quality Inn & Suites offers 72 air-conditioned accommodations with complimentary toiletries and blackout drapes/curtains. Premium cable television is provided. Bathrooms include shower/tub combinations.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; local and long-distance calls are complimentary (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Grab bar in bathtub (30 inches high)
  • Grab bar in shower (30 inches high)
  • Hardwood flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (30 inches high)

Room amenities

Entertainment

  • 50-inch TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Safety features at this property include a smoke detector
Masks are required at the property for guests without COVID-19 vaccination
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, cash, and mobile payments.
    For guests' safety, the property includes a smoke detector in each accommodation. Masks are required in public areas for unvaccinated guests.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Microtel Inn Knoxville
Microtel Inn Wyndham Hotel Knoxville
Microtel Inn Wyndham Knoxville
Knoxville Microtel
Microtel Hotel Knoxville
Microtel Inn Knoxville Hotel Knoxville
Microtel Knoxville
Microtel Inn Wyndham Knoxville Hotel
Cedar Bluff Inn
Quality Inn & Suites Hotel
Quality Inn & Suites Knoxville
Microtel Inn by Wyndham Knoxville
Quality Inn & Suites Hotel Knoxville

Frequently asked questions

How close is Quality Inn & Suites to the airport?

Quality Inn & Suites is 15.2 mi (19-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

Does Quality Inn & Suites have an airport shuttle?

Airport shuttle services are not available at Quality Inn & Suites.

Does Quality Inn & Suites offer free breakfast?

Quality Inn & Suites offers free full breakfast every day from 6:30 AM to 9:30 AM.

Is there a casino at Quality Inn & Suites?

No, there is no casino at this hotel.

What time is check-in at Quality Inn & Suites?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM.

Is there free parking at Quality Inn & Suites?

This hotel offers free self parking.

Does Quality Inn & Suites have a pool?

Quality Inn & Suites does not have a pool.

Does Quality Inn & Suites have a spa?

There are no spa services available at this hotel.

How close is Quality Inn & Suites to downtown Knoxville?

Quality Inn & Suites is 10.2 mi away from Knoxville.

Quality Inn & Suites Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 74 out of 163 reviews
Rating 8 - Good. 40 out of 163 reviews
Rating 6 - Okay. 28 out of 163 reviews
Rating 4 - Poor. 13 out of 163 reviews
Rating 2 - Terrible. 8 out of 163 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Luis

Stayed 3 nights in Sep 2025

2/10 Terrible

Kala

Stayed 1 night in Sep 2025

2/10 Terrible

Pamela, Baton Rouge

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The man who was on the counter for check-in was aggressive. The Room was clean, comfortable but we felt threatened with the check-in staff as he yelled at my father, who is elderly man only because my dad asked to check the name on the reservation again as the staff couldn’t find it. I’ll be reporting his behavior to IHG as it was unacceptable.
Stayed 1 night in Sep 2025

6/10 Okay

Andy

Liked: Property conditions & facilities
A/c had issues
Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Amenities
Very nice and comfortable bedding and sheets. I slept like a dream.
Stayed 1 night in Sep 2025

6/10 Okay

Sharon

Got soaking wet in the rain due to the property not having a portico. Clerk was hard to understand. He would not look up at the customer. The room was clean.
Stayed 1 night in Sep 2025

10/10 Excellent

Stephanie

Stayed 1 night in Jun 2025

10/10 Excellent

Dominic

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

James

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Aug 2025

10/10 Excellent

Ruth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Sep 2025

8/10 Good

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Megan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Needed a cheaper place to stay during a wedding weekend. The room was a good size and was quiet.
Stayed 2 nights in Sep 2025

4/10 Poor

Heather

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Noisy and funny smell with a very small room
Stayed 1 night in Sep 2025

10/10 Excellent

Zack

Stayed 2 nights in Sep 2025

4/10 Poor

Anne

Traveled with family
Disliked: Cleanliness
Room was very small, bugs in our room huge cockroach this morning
Stayed 2 nights in Sep 2025

6/10 Okay

Heather

Traveled with family
Stayed 3 nights in Sep 2025

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful! Rooms are small, but cozy, and have all of the amenities you may need. The recent room upgrades maximize the space. Little things like nice-sized TV, built-in luggage space, comfortable bed linens, and fog-proof mirror make a value hotel a great place to stay!
Stayed 2 nights in Sep 2025

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Benecia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Cathy

Business traveler
Liked: Staff & service, property conditions & facilities
Clean room but small.
Stayed 1 night in Sep 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well maintained in like-new condition. Friendly staff, good breakfast, nice rooms.
Stayed 1 night in Aug 2025

2/10 Terrible

Nancy, Clermont

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The lobby reeked of cugarette smoke. There was NO internet. No decaf coffee and very sparse offering for breakfast. My room was clean and comfortable
Stayed 1 night in Sep 2025

8/10 Good

Sunshine

Liked: Cleanliness, staff & service, property conditions & facilities
The first room had the shades off the window, the room was clean but a little musty smelling. I went to the staff and they gave me a new room no problem. I travel with febrez so the damp smell was no problem. For a quick had to have a slepp on traveling through it was good.
Stayed 1 night in Aug 2025

6/10 Okay

Andrea

Traveled with family
Disliked: Cleanliness

Not as good as advertised

I was surprised that this hotel had a good rating. We felt that it was shabby, and not the most appealing. Our room had a very strange odor in it that had us both feeling a little ill by morning. Definitely wouldn't stay here again.
Stayed 1 night in Sep 2025