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Hotel Four Seasons

3-star property
18 Ruthven Road, Kingston, Saint Andrew 1-855-201-7819
4.1 out of 5
Very good!
See all 15 travelocity Reviews

"EVERYTHING WAS GREAT STAFF WAS FRIENDLY AND FACILITY WAS CLEAN. " More

By a verified traveler on Sat 25 Mar 2023

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Hotel Description

3-star hotel in New Kingston

New Kingston stay

Within a 15-minute walk of this New Kingston hotel, you'll find Mandela Park and St Andrew Parish Church. Peter Tosh Museum and Emancipation Park are also within half a mile (1 km).

2 outdoor pools

This smoke-free hotel features 2 outdoor pools, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Unwind with a drink at one of the 2 poolside bars and enjoy the free continental breakfast each morning.

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$140* Per night/room Apr 4 - Apr 5

Superior Room, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Hotel Four Seasons ratings based on 15 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Four Seasons

Everyone (11) Couples (2) Family (2)
4 out of 5
EVERYTHING WAS GREAT STAFF WAS FRIENDLY AND FACILITY WAS CLEAN.

Posted by on Mar 25, 2023

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4 out of 5
Oh my the staff was Wonder-fully Professional ebmven the security at the entrance was helpful 🙏

Posted by , from UNIONDALE on Aug 14, 2022

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Comment from Hotel Management

Aug 16, 2022 by Guest Relations

Dear Derrick, We know you have choices and are happy you gave us the opportunity to serve you. It is always our aim to provide you our valued customer with the best possible service. Your feedback is very important to us as it affords us an opportunity to communicate with you. The grade given to us by you is an indication that your stay was positively memorable. We are happy that our team contributed in making your stay memorable. Thank you again for your patronage. We look forward to your next visit.

5 out of 5
We like the staffs and all those who help to make us comfortable while there. Our servers Nakeshia, Shana and Vivienne did and awesome job. We did not like the outside noise from the road during early morning other than that the room was good, and we felt safe,

Posted by on May 22, 2022

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Comment from Hotel Management

Jun 14, 2022 by Guest Relations

Dear Valued Guest, We thank and appreciate you for taking the time to offer us a review on your stay. We value all our customers comments and are happy our team contributed in making your stay positively memorable. We are also delighted to have been of service to you and thank you for making Hotel Four Seasons your preferred choice. We look forward to your next visit.

5 out of 5
This is my third time staying at this property and all I can say is that they are always consistent with their services.The Four Seasons has friendly and accommodating staff that make you feel right at home!

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 9, 2019 by Gillian Logan HFS Guest Relations

Dear Valued Guest, We thank and appreciate you for taking the time during your stay to offer us a review. We value all our customers comments and are happy our team has contributed in making your stay a positive and memorable one, we are also delighted to be of service to you. Thank you for making Hotel Four Seasons your preferred choice, should you have any concerns please feel free to dial “0” to speak with one of our agents who is always willing to be of assistance.

5 out of 5
The flexibility and accommodating of the staff. Especially the restaurant

Posted by on Aug 2, 2019

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Comment from Hotel Management

Aug 2, 2019 by Gillian Logan HFS Guest Relations

Dear Valued Guest, Thank you for making Hotel Four Seasons your preferred choice. We appreciate you taking the time to offer us a review. We are happy your stay was positively memorable moreso our staff having contributed to your comfort. We look forward to your next visit

4 out of 5
Clean and newly renovated the staff are a bit stiff from my little experience, like management have a zero policy and that makes the staff hesitant in being friendly.

Posted by , from Uniondale NY on Jul 17, 2019

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Comment from Hotel Management

Oct 10, 2019 by Gillian Logan HFS Guest Relations

Dear Derrick Thank you for taking the time to offer us a review on your stay. We value your comments and look forward to continue being in touch with you. It is always your pleasure to be of service to our customers. We thank you for making us your preferred choice

5 out of 5

Posted by on Apr 12, 2019

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Comment from Hotel Management

Apr 12, 2019 by Gillian Logan HFS Guest Relations

Dear Valued Guest Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! . We value and appreciate you for making us your preferred choice. We look forward to continue being of service to you.

5 out of 5

Hotel Four Seasons Stay

It is centrally located to New Kingston for you to visit Emancipation Park and Half Way Tree. The staff were wonderful and very helpful. My daughter booked me there as she recently stayed there for a church conference. As I am over 80 years old the front desk staff and all the other staff were so helpful. I felt so cherished and would recommend this hotel to everyone!! Thanks

Posted by , from Orlando, Florida on Aug 24, 2018

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Comment from Hotel Management

Aug 27, 2018 by Gillian Logan HFS Guest Relations

Dear Francella, We appreciate you taking the time to share your review on your stay with us. We are happy that your expectations were met as we aspire to make all our customers comfortable. Thank you for making Hotel Four Seasons your preferred choice.We look forward to your next visit. Regards to your family members.

1 out of 5

Go somewhere else

First I was told they couldn’t find my reservation.. I had to take my 11 yrs son and went under a tree to sleep. Finally I was given a room by the poolside. Bathroom had rust and mold,the bed and pillow was so hard you would be more comfortable sleeping on the floor. Continental breakfast was only bread and butter with coffee that was already in your room. Safe did not work.. finally after 3days out of my intended stay of 15 days I had to check out and went somewhere else.

Posted by , from new york on Aug 9, 2018

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Comment from Hotel Management

Aug 14, 2018 by Guest Relations

Dear Karen, Thank you for your feed back. I do apologise for any misunderstanding you may have experienced at our property. It is our desire to make all our customers comfortable for the duration of their stay with us. All customers booked through 3rd party receive a complementary breakfast. So sorry you did not bring these concerns to our attention prior to your departure, neither have we seen a guest comment card from you. regards, Guest/ Customer Relations Officer

5 out of 5

Outstanding service

From the moment I walked up to reception, I was greeted with a warm smile and welcome. Checking in was quick and effortless. The room was not what I requested but that was corrected within 5 mins. Housekeeper Norma was so nice, she helped me to surprise my sister with a honeymoon room and it was beautiful. The staff at the restaurant and also in-house security was just as great.... this was a total fantastic experience for my family and friends who traveled to the island with me.

Posted by , from Los Angeles, CA on Feb 5, 2018

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Comment from Hotel Management

Feb 23, 2018 by Guest Relations Officer

Thank you for providing us with your feedback. We are delighted to know you enjoyed your stay, and that you had good encounters with our staff. We all look forward to having you stay with us again.

About the Hotel Four Seasons

Location 18 Ruthven Road, Kingston, Saint Andrew

Property Features

As a guest of Hotel Four Seasons, you'll find 2 outdoor swimming pools, a spa tub, and a 24-hour fitness center. There's a restaurant on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Hotel Four Seasons. An airport shuttle (available 24 hours) is available for a fee. This 3-star Kingston hotel is smoke free.

  • 114 guestrooms or units
  • 3 levels
  • 2 bars by the pool
  • 3 bars or lounges
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Hotel Four Seasons offers 114 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies or patios. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and microwaves can be requested.

  • Private balcony or patio
  • Separate bedroom
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily.

Hotel Four Seasons has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hotel Four Seasons offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hotel Four Seasons

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Cash deposit required
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 35.00 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Four Seasons Kingston
  • Hotel Four Seasons
  • Four Seasons Kingston
  • Hotel 4 Seasons
  • Four Seasons Hotel Kingston
  • Kingston Four Seasons
  • Four Seasons Kingston Jamaica
  • Hotel Four Seasons Jamaica/Kingston
  • Hotel Four Seasons Hotel
  • Hotel Four Seasons Kingston
  • Hotel Four Seasons Hotel Kingston

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.