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Holiday Inn Hotel & Suites Houston West - Katy Mills, an IHG Hotel

3-star property
25406 Katy Mills Parkway, Katy, TX 1-855-201-7819

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3.6 out of 5
Good!
See all 5 Travelocity Reviews

"I loved this property and the staff were so nice helpful friendly and professional! These people get it! Excellent! " More

By a verified traveler on Wed 12 Feb 2020

Points Of Interest

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Hotel Description

3-star hotel near Katy Mills Mall

In Katy

You'll be within half a mile (1 km) of Katy Mills Mall and 2 miles (3 km) of Typhoon Texas with a stay here. Katy Veterans Memorial Museum and Mary Jo Peckham Park are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.

Free Internet, LED TVs

Featuring conveniences like refrigerators and microwaves, the 100 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with digital channels. Other amenities include room service, coffee/tea makers, and hair dryers.

Room, 2 Queen Beds, Non Smoking (Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room Apr 25 - Apr 26

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Two Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Hotel & Suites Houston West - Katy Mills, an IHG Hotel ratings based on 5 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Hotel & Suites Houston West - Katy Mills, an IHG Hotel

Everyone (5)
5 out of 5
I loved this property and the staff were so nice helpful friendly and professional! These people get it! Excellent!

Posted by on Feb 12, 2020

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5 out of 5
Friendly, clean and professional! Perfect location- accessible to restaurants, pharmacies, shops, fast food and just around the corner a 24 hour Walmart.

Posted by , from New York, NY on Jan 13, 2019

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Comment from Hotel Management

Jan 18, 2019 by Ops Manager

Thank you for your feedback!

3 out of 5
The hotel staff are not friendly. Being anew hotel the sound of above us wakes us up. Footsteps of Bigfoot above us. NO BREAKFAST!!!! Sad.

Posted by on Jul 16, 2018

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Comment from Hotel Management

Jul 16, 2018 by JonC

Hi Anonymous, Thank you for sharing your experience with us, and I apologize that we did not meet your expectations. I hope that you will give us another opportunity to show that this was a one time event. Kindest regards, JonC General Manager

1 out of 5

Never again

Do not pay for your breakfast as part of your hotel package. I could say so much more but I’ll leavr it there.

Posted by , from Houston on Mar 5, 2018

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Comment from Hotel Management

Mar 13, 2018 by JonC

Hello Misty, I apologize that you didn't have a good experience during breakfast with us. Our bed and breakfast packages include an a-la-carte breakfast for 2 adults. Thank you for this feedback so we can continually strive to improve for our guests. Sincerley, Jon C General Manager

4 out of 5

Don’t Eat Here.

This is a relatively new structure and in fine shape. The staff are both pleasant and extremely helpful. I ate in their restaurant which specializes in hamburgers and ordered one with a lettuce wrap. What I received had one torn leaf of lettuce which went 3/4 the way around the burger. It was served on a tray with no plate. Rather, a thin piece of paper separated the burger from the tray. Since there was no way for me to pick up the burger I ate it using a knife and fork. Of course the paper began soaking up the ketchup and juices from the meat and promptly began to come apart. Earlier I had ordered a glass of wine and learned they stocked only one type of red...a cab. It was that or nothing. That should have been a warning to me.

Posted by , from Florida on Jan 17, 2018

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Comment from Hotel Management

Jan 23, 2018 by JonC

Hello Lou, Thank you for your feedback, and I apologize about your experience in our restaurant. I have shared this with our F&B Manager so that we can make improvements where necessary with the lettuce wrap burger. All of our meals in Burger Theory use an upscale tray and Burger Theory branded paper liner instead of a traditional plate for the presentation of the food. I can see how in your example this might not be an ideal presentation, unfortunately we have to follow the brand requirements. Thank you again for sharing with us, and I hope that we will have the opportunity to have you stay with us again. Sincerely, Jon Craven General Manager.

About the Holiday Inn Hotel & Suites Houston West - Katy Mills, an IHG Hotel

Location 25406 Katy Mills Parkway, Katy, TX 77494

Property Features

Holiday Inn Hotel & Suites Houston West - Katy Mills, an IHG Hotel offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. An arcade/game room, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Hotel & Suites Houston West - Katy Mills, an IHG Hotel. Free self parking is available. This 3-star Katy hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 4 levels
  • Built in 2017
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: George Bush Intercontinental Airport (IAH) (69.4 km / 43.1 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Hotel & Suites Houston West - Katy Mills, an IHG Hotel offers 100 accommodations with safes and coffee/tea makers. 50-inch LED televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. This Katy hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LED television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Burger Theory - Onsite restaurant.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 75 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 15 per person (approximately)
  • Early check-in fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Houston West Katy Mills
  • Holiday Inn Houston West Katy Mills
  • Inn Houston West Katy Mills
  • Holiday Inn Hotel Suites Houston West Katy Mills

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.