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Holiday Inn Express and Suites Jacksonville East, an IHG Hotel

2.5-star property
53 Jefferson Road, Jacksonville, FL 1-855-201-7819
3.7 out of 5
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See all 23 travelocity Reviews

"Front desk clerk was very friendly " More

By a verified traveler on Sat 11 Feb 2023

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Hotel Description

Jacksonville hotel in Arlington area

Arlington stay

Your stay at this Arlington hotel places you within 3 miles (5 km) of Regency Square and Jacksonville Arboretum and Gardens. Also, Expressway Mall Shopping Center is within 3 miles (5 km) and St. Johns Town Center is within 6 miles (10 km).

Renovated in 2019

This hotel features a gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Standard Room, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$127* Per night/room Apr 6 - Apr 7

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Express and Suites Jacksonville East, an IHG Hotel ratings based on 23 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express and Suites Jacksonville East, an IHG Hotel

Everyone (9) Couples (2) Family (6)
5 out of 5
Front desk clerk was very friendly

Posted by on Feb 11, 2023

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4 out of 5

Posted by on Nov 13, 2022

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1 out of 5
Beware this property has bed bugs. We woke up covered in bites. My sisters got infected and a doctor confirmed it was bed bugs. This is the only place we all stayed together. It was absolutely horrible. She had to go on antibiotics which ruined our vacation due to sun sensitivity. The bathtub would not drain. The pool was broken so they obviously have plumbing issues. Extremely disappointed and did not expect this from a holiday inn. Also I’m normally not a high maintenance person that complains. This was just absolutely disgusting.

Posted by on Jul 2, 2022

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1 out of 5

Posted by on Jun 13, 2022

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Comment from Hotel Management

Jun 14, 2022 by Marissa

Our apologies that we did not meet your expectations. We hope you will give us another chance, in the future, to make it right.

5 out of 5
It was clean, staff was very polite.

Posted by on Jun 13, 2022

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Comment from Hotel Management

Jun 14, 2022 by Marissa

Thank you for your feedback.

4 out of 5
Room needed a little repair but we told the front desk. Felt very safe and convenient off the highway.

Posted by , from NAPLES on Mar 21, 2022

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Comment from Hotel Management

Apr 26, 2022 by Shannon

Thank you for your feedback.

5 out of 5

Posted by on Mar 16, 2022

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5 out of 5
Staff at front desk was super friendly

Posted by on Mar 9, 2022

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Comment from Hotel Management

Apr 26, 2022 by Shannon

Thank you for your feedback.

4 out of 5
Great breakfast and friendly staff.

Posted by on Dec 30, 2021

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4 out of 5
None

Posted by on Aug 16, 2021

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Comment from Hotel Management

Aug 20, 2021 by Jammal

Thank you!

About the Holiday Inn Express and Suites Jacksonville East, an IHG Hotel

Location 53 Jefferson Road, Jacksonville, FL 32225

Property Features

Holiday Inn Express and Suites Jacksonville East, an IHG Hotel offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. A terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express and Suites Jacksonville East, an IHG Hotel. Free self parking is available. A complete renovation of Holiday Inn Express and Suites Jacksonville East, an IHG Hotel was completed in November 2019. Smoking is allowed in designated areas at this Jacksonville hotel.

  • 101 guestrooms or units
  • 4 levels
  • Built in 2007
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Express and Suites Jacksonville East, an IHG Hotel offers 101 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Sitting area
  • Pillowtop beds
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Casino nearby
  • Sailing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 8:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector

Hotel Names

  • Holiday Inn Express Hotel Jacksonville East
  • Holiday Inn Express Jacksonville East
  • Holiday Inn Express Jacksonville East Hotel
  • Holiday Inn Express Suites Jacksonville East
  • Inn Express Jacksonville East
  • Holiday Inn Express Suites Jacksonville East
  • Holiday Inn Express Suites Jacksonville East an IHG Hotel
  • "Holiday Inn Express Suites Jacksonville East an IHG Hotel"

You should know

  • The seasonal pool will open in March and close in November.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Holiday Inn Express and Suites Jacksonville East, an IHG Hotel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.