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4.2 out of 5

"The property is beautiful. We weren't told that our room would be cleaned every other day and when it was suppose to be cleaned it wasn't. I'm sure ... " More

By a verified traveler on Sat 24 Jul 2021

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Hotel Description

3.5-star boutique hotel near Jackson Hole Historical Society and Museum, connected to the convention center

City center stay

Within 2 miles (3 km) of this Jackson hotel, you'll find Jackson Hole Historical Society and Museum and Center For The Arts. Jackson Town Square and National Elk Refuge are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the indoor pool and perks like free self parking.

Free WiFi, comfy beds

The 154 guestrooms feature comforts like pillowtop beds and premium bedding, while sitting areas and refrigerators offer the conveniences of home. LCD TVs come with satellite channels, and other amenities include free WiFi and sofa beds. Housekeeping is available on request.

Premier Room, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$159* Per night/room Dec 9 - Dec 10

Premier Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 1 King Bed with Sofa bed, Fireplace

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Lodge at Jackson Hole ratings based on 30 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Lodge at Jackson Hole

Everyone (11) Couples (8) Family (13)
4 out of 5
The property is beautiful. We weren't told that our room would be cleaned every other day and when it was suppose to be cleaned it wasn't. I'm sure this is because of pandemic. No ones fault, just the way it is.

Posted by on Jul 24, 2021

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Comment from Hotel Management

Aug 2, 2021 by Jeff

Thank you for the great review. We are sorry to hear that we didn't effectively communicate our housekeeping schedule. Most properties in Jackson are on similar schedules, if they offer it at all this summer. This is due to a local staffing shortage in combination with the lingering effects of covid. We enjoyed having you visit and hope to see you again!

5 out of 5
The lodge is beautiful!!! The rooms are very spacious, beautifully decorated, very clean and the bathroom was gorgeous. The lobby is fantastic & I enjoyed drinking coffee by the fireplace. We thoroughly enjoyed our stay.

Posted by on Apr 11, 2021

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Comment from Hotel Management

Apr 26, 2021 by Jeff

Thank you for the wonderful compliments about our hotel, rooms and lobby! We sincerely enjoyed having you visit and look forward to your next trip to Jackson Hole!

3 out of 5
The location was great as it was close to downtown Jackson where all the restaurants and shops are. The property itself looks nothing like the photographs on their website. It is very dated and needs and update. The pool area shows many loungers and beautiful decor. Unfortunately there is nothing there but 4 lounge chairs and a few regular chairs.

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 4, 2021 by Jeff

Thank you for the compliments about our location. In regards to our pool furniture, we are still dealing with local ordinances regarding covid and social distancing. As a result, we don't have all of our furniture in place. Equally important, we have entered our off-season in Jackson and the weather is far to variable to place our full complement of furnishings outside at this time. As we move closer to great weather we will be assembling all of our brand new furnishings. Thank you for your feedback, we value everyone's opinion.

4 out of 5

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 8, 2021 by Jeff

Thank you for the nice review!

5 out of 5
Beautiful room, loved the fireplace. Disappointed in grab and go breakfast..but during Covid

Posted by on Jan 26, 2021

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Comment from Hotel Management

Feb 2, 2021 by Jeff

Thank you for the compliment about our rooms and feedback on our included grab and go breakfast. We value your opinion and hope to see you again!

2 out of 5
Unexpected fees, rude service, poor menu. Enjoyed the pool area.

Posted by on Dec 27, 2020

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Comment from Hotel Management

Jan 7, 2021 by Jeff

We are sorry to hear that we didn't meet your expectations this trip. In regards to "unexpected fees", you booked this through a third party that clearly discloses that a portion of your reservation charges are paid up front and a portion collected at the property. Once you choose these terms it locks both the guest and hotel into your selection and we are both bound by their rules. Thank you for the compliments about our pool area and feedback on our menu.

2 out of 5
I was looking forward to staying here again. I upgraded our room to one with. fireplace and a king bed and a sofa sleeper. The carpet was grimy, the shower had mildew, and the fireplace did not work. We twice requested it be fixed and it never was fixed. We were just off the lobby...so guests kept us up and the kitchen/cleaning carts woke us up early. On our first full day there, we came back to the room at 6 p.m. to find that it had not been made up. The staff was friendly, but really, the the lack of details and the dirty and malfunctioning room disappointed us. I don’t think we will book again.

Posted by , from Omaha, NE on Oct 11, 2020

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Comment from Hotel Management

Oct 27, 2020 by Jeff

I'm sorry to hear that your room location impacted the quality of your visit. Most of our King with fireplace rooms are located in our East Wing and it is unfortunate that we couldn't move you due to a sell-out. I am positive that you would have had a much better opinion of our property. If we are given the opportunity in the future, please call ahead and we will be able to provide you with a much improved experience.

2 out of 5

Posted by on Aug 17, 2020

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Comment from Hotel Management

Sep 22, 2020 by Jeff

We're sorry to hear that we didn't meet your expectations this time. We will work to improve.

4 out of 5

Posted by on Jul 20, 2020

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Comment from Hotel Management

Jul 21, 2020 by TheLodgeatJH

We hope to welcome you back one day!

5 out of 5
Beautiful hotel in a great location. We stayed here as a back and forth to the Tetons and used the less traveled Moose-Wilson road to get between the two. The room was beautiful and the pool, hot tub, and sauna were top shelf. Easily accessible laundry area. Close to the center of town.

Posted by , from Hesston,PA on Jul 18, 2020

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Comment from Hotel Management

Jul 19, 2020 by Jeff

Thank you for sharing your experience with us, we sincerely appreciate the kind words. I'm so happy to hear that you enjoyed your stay and we look forward to seeing you again!

About the The Lodge at Jackson Hole

Location 80 Scott Ln, Jackson, WY 83002

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 18 to December 18:

  • Bar/Lounge
  • Dining venue

Property Features

The Lodge at Jackson Hole offers its guests an indoor pool, an outdoor pool, a spa tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A 24-hour fitness center, spa services, and tour/ticket assistance are also featured at the business-friendly The Lodge at Jackson Hole. Free self parking is available. This 3.5-star Jackson hotel is smoke free.

  • 154 guestrooms or units
  • 3 levels
  • Deli
  • Poolside lounge chairs
  • Ski equipment storage
  • Ski equipment rentals
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Lodge at Jackson Hole offers 154 accommodations with safes and complimentary bottled water. Accommodations have separate sitting areas and are furnished with single sofa beds. Pillowtop beds feature premium bedding. 52-inch LCD televisions come with satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include rainfall showerheads, designer toiletries, and hair dryers. This Jackson hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Rainfall showerhead
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The Lodge at Jackson Hole has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ski equipment rentals on site
  • Downhill skiing nearby
  • Health or beauty spa nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 4:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and lunch.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.97 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Ski storage
  • Internet access
  • Newspaper
  • In-room safe
  • Parking

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Jackson Hole Lodge
  • Lodge Hole
  • Lodge Hole Hotel
  • Lodge Hole Hotel Jackson
  • Lodge Jackson
  • Lodge Jackson Hole
  • Jackson Hole
  • Best Western Plus The Lodge At Jackson Hole Hotel Jackson
  • Jackson Hole Best Western
  • The Lodge At Jackson Hole WY
  • Jackson Best Western
  • Jackson Hole Wy
  • The At Jackson Hole Jackson
  • The Lodge at Jackson Hole Hotel
  • The Lodge at Jackson Hole Jackson
  • The Lodge at Jackson Hole Hotel Jackson

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.