My travel plans changed and I wanted to cancel the reservation and get a full or partial refund. I contact Expedia tried to contact the hotel manager, but the manager never responded—no replies to emails and no one answered phone calls. When I called, the front desk answered and told me the manager wasn't available but would leave a message for them to call me back. I never heard anything. I called again later, and the front desk answered once more, but after I explained the situation, they abruptly hung up on me without resolving anything.
As a result, I had no choice but to drive three and a half hours at 10 PM to get to the hotel and check in.
Objectively speaking, this hotel feels like a cheap, privately-run guesthouse similar to some budget accommodations in China. The decor is relatively new, but you can clearly see many cost-cutting measures—for example, there's no desk in the room, and breakfast is not provided.
The most unacceptable thing for me was that the toilet seat was larger than the toilet itself, which is the strangest thing I've ever seen. I don’t know if it was just my room or if all rooms are like that.
I paid $1,000 for two nights, which honestly feels ridiculous.
The only pros are that it’s very close to Grand Teton National Park, the surrounding scenery is beautiful, and there’s a really good Thai restaurant nearby.