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4.6 out of 5

"Facility and room was clean,friendly staff and the bed was very comfy. There was trash in the parking lot, and I didn't see any trash cans outside b ... " More

By a verified traveler on Mon 21 Oct 2019

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Hotel Description

Hotel near Community Hospital North in Indianapolis

Castleton stay

Your stay at this Castleton hotel places you within 2 miles (3 km) of Community Hospital North and Castleton Square. Climb Time Indy and Fishers Banquet Center are also within 3 miles (5 km).

Business services

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free Internet, kitchens

The 124 guestrooms feature TVs with DVD players, free WiFi and free wired Internet, and kitchens with refrigerators and microwaves. Premium bedding, coffee/tea makers, and free local calls are also available. Weekly housekeeping is available.

Studio Suite, 1 Queen Bed, Accessible (Comm, Roll Shwr)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$104* Per night/room May 30 - May 31

Studio Suite, 2 Double Beds, Kitchen

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom (1 Qn, Sofa Bed, Addl Lvng Area)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Accessible (1 Qn, Sofa Bed, Comm, Tub)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible (1 Qn, Comm Roll Shwr)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Candlewood Suites Indianapolis, an IHG Hotel ratings based on 15 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Candlewood Suites Indianapolis, an IHG Hotel

Everyone (5) Family (5)
5 out of 5

Posted by on Sep 19, 2021

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1 out of 5
I immediately noticed a small bug on a pillow on the bed. I tried to call the front desk from the room phone but the phone was broken and to staticky to hear anything so I had to use my cell. They offered to change the bedding. No apology. We all know 1 visible bug means more. I asked for another option, may take different room. They said they were completely booked so that wouldn’t be an option but they could check me out. Obviously I wasn’t staying there. We checked out and they couldn’t tell me what to expect for my refund since I booked through Travelocity. Horrible

Posted by on May 30, 2021

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Comment from Hotel Management

Jul 12, 2021 by Hotel Staff

We apologize for your experience.

5 out of 5

Posted by on May 26, 2021

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Comment from Hotel Management

Jul 12, 2021 by Hotel Staff

Thank you!

5 out of 5

Posted by on Apr 26, 2021

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5 out of 5
Facility and room was clean,friendly staff and the bed was very comfy. There was trash in the parking lot, and I didn't see any trash cans outside by entry doors into hotel. If trash cans were outside of entry way, customers might use trash cans and not the parking lot to dump trash.

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 22, 2019 by Lori

Thank you for staying with us. We appreciate your feedback.

5 out of 5
I have no complaint at this time. I come in town often. I'm choosing Candlewood to be my home when I'm away from home.

Posted by on Apr 14, 2019

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Comment from Hotel Management

Apr 15, 2019 by Lori

That is wonderful news! We appreciate your feedback and hope to see you soon.

5 out of 5
Very clean. Staff was helpful. The door to the pool are difficult to operate.

Posted by on Mar 24, 2019

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Comment from Hotel Management

Mar 27, 2019 by Lori

Thank you for your feedback. We are happy you enjoyed your stay with us. Sorry for the inconvenience.

5 out of 5
Nice hotel close to I69 and 465 intersection. Room very large, clean & quiet. Great selection of food in the cafe to buy. No free breakfast but free coffee. Only complaint was a lot of glowing lights in the room, but would still stay here again on the way to Florida.

Posted by on Jan 28, 2019

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Comment from Hotel Management

Jan 28, 2019 by Lori

Thank you for your feedback. We are glad you enjoyed your stay and hope you will visit us again.

4 out of 5

Just stayed for a night

Hotel was nice. Easy check in, clean rooms, and a helpful staff. The downside during our stay was the current remodeling of the place. I can't say very much negatively about a hotel doing renovations to improve the customer experience, but a notice and a slight discount would have been nice. Many features were unavailable, and navigating the halls was tricky.

Posted by on Aug 29, 2015

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4 out of 5

Good location

If you are in Indianapolis for a while, this is a great place to stay. It's close to the mall and lots of restaurants, and it has a lot of nice features like an indoor pool/hot tub, lending closet with small appliances, gym, laundry room and a nice little convenience store that works on the honor system - drop a dollar in the slot and grab a soda. The hot tub was broken when we were there, but otherwise everything was in good working order. There's a nice little Thai place a short walk away if you don't want to get back in the car to go eat somewhere. A bit dated in the décor, but rooms are spacious and have a kitchenette with a full sized fridge.

Posted by on Jul 29, 2015

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About the Candlewood Suites Indianapolis, an IHG Hotel

Location 8111 Bash Street, Indianapolis, IN 46250

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Indoor pool
  • Outdoor pool

The following facilities are closed on Friday and Saturday:

  • Indoor pool
  • Outdoor pool

Property Features

Candlewood Suites Indianapolis, an IHG Hotel offers its guests an indoor pool, a 24-hour health club, and a spa tub. There's a snack bar/deli on site. Business amenities include a 24-hour business center and a meeting room. WiFi and wired Internet are free in public spaces. A library, barbecue grills, and multilingual staff are also featured at the business-friendly Candlewood Suites Indianapolis, an IHG Hotel. Self parking is free. This Indianapolis hotel is smoke free.

  • 1 building
  • 124 guestrooms or units
  • 4 levels
  • Built in 2004
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Library
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Candlewood Suites Indianapolis, an IHG Hotel offers 124 air-conditioned accommodations with DVD players and safes. Beds feature premium bedding. Kitchens offer refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Indianapolis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided weekly.

  • In-room kitchen
  • Television
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

In case of late arrivals, please follow the self check-in instructions on the boxes right outside the front door.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD $150 per pet, per stay, plus a deposit of USD 75 per stay
  • Weight limit: 80 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA).

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Events/parties not allowed
  • LGBTQ friendly
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75 per stay
  • Pet fee: USD $150 per pet, per stay
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Indianapolis
  • Candlewood Suites Hotel Indianapolis
  • Candlewood Suites Indianapolis
  • Indianapolis Candlewood Suites
  • Candlewood Suites Indianapolis City Centre Hotel Indianapolis
  • Candlewood Suites Indianapolis Hotel
  • Candlewood Suites Indianapolis
  • Candlewood Suites Indianapolis, an IHG Hotel Hotel
  • Candlewood Suites Indianapolis, an IHG Hotel Indianapolis
  • Candlewood Suites Indianapolis, an IHG Hotel Hotel Indianapolis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.